Rated 2 out of 5 by LandedSPG Average at best
I stayed here for three nights around July of 2008 so my review is based on the standards/experience I had at that time. Things could have gotten better or worse since those days.
Simply put; no lounge, no upgrade, uninspired hotel design, kinda pricey and terrible location. Why would you stay here?
The staff interaction was very minimal, I had nothing to ask them once they outlined how very little the hotel offers PLATs and the hotel is close to nothing (compared to downtown hotels) so you really needed no guidance either.
I never felt like I was at a Westin.
This hotel meets but does not exceed the category 3 standards on almost every category and with respect to location alone should be downgraded to category 2.
March 28, 2012
Rated 1 out of 5 by Rmac66 Bedding not changed from previous guest
I had the disturbing experience to crawl into my bed last night only to have sheets and a comforter with the strong smell of a previous guest cologne. It was unsettling to know the bedding had not been changed.
I raised it to the front desk and the manager and have had no reply and still waiting a day after. I did finally request a different room after I was given a different comforter without a cover and no new sheets (and the expectation I would make the bed myself)
I love SPG and their hotels but this is not the first problem at this property. Be cautious!
September 5, 2013
Rated 3 out of 5 by Todd51 Not what I expected for the price.
Maybe the price is on par for the Toronto area, but I thought is was high for its location in the city. Also I didn't see any means of transportation to and from the air port besides rental car or taxi. I ate breakfast there one day and it was very good, but I thought it pricey for a breakfast. Internet in the room "for a fee"? McDonnalds around here has free WiFi. The stay was pleasant and the staff outstanding. Good thing my bed at home isn't as comfortable as the ones in the room there, I'd never make it to work on time.
May 14, 2012
Rated 4 out of 5 by EnvoyBoy Solid Suburban Option
First, don't let the name fool you. This hotel is not close to the center of Toronto. Took me 25 mins to drive to the AGO with no traffic on a quiet Saturday morning. That said, it's in suburbia and there are probably ten family-friend, inexpensive restaurants to which you can walk. Parking was plentiful and check-in was great and friendly. Room was standard Westin fare although the bathroom a bit worn and the shower stall far too small for the hardware of the heavenly bath. Towels could use replacing. As a plat was upgraded to a corner room with a very shallow balcony but nice views of the city in the distance. Only significant complaint was being woken up by housekeeping at 9:30am on a Saturday on the day of check out. Not happy! Don't they coordinate with the front desk to learn when a room has been vacated?? Solid location and got a good, last minute weekend price. I'd return.
December 2, 2013
Rated 1 out of 5 by SanFranGOLD Not up to Weston standards at all
Lobby is nice- that is the only good part. Even in an upgraded deluxe room, the quality is awful. It's an old motel disguised in a Westin lobby. Housekeeping, restaurant and gym below (way below) average Westin standards (which are not too high to begin with). Avoid
February 14, 2013
Rated 4 out of 5 by NigelB Quick, but pleasant, stay
Had to make an emergency trip to Toronto and for travelling convenience, stayed at the Westin Prince for the first time.
Everything was great with the room and common areas. It was a long day for us, but staff were friendly and helped us out quickly and efficently when needed. We had a great dinner and breakfast at the hotel. Food was very well prepared and good value for cost. Food services staff were very friendly as well.
The only negative was paying for parking at a suburban hotel, where more than 50% of the lot was empty. The cost was't over the top for parking ($11 - self park), but disappointed a fee was charged.
I would absolutely stay here again if I was in the area.
March 26, 2012
Rated 3 out of 5 by Scotty1264 Horrible welcome
I am an SPG Platinum member and I travel for business to Toronto very often for business. I decided to try your hotel again after staying there 2 summers ago.
Last Monday , on my way to Toronto, I got tot he airport and realized I forgot my wallet. I had $240 cash with me , so I realized I couldn't get a rental car but would have to taxi my way around til I got my wallet. So I called my assistant and asked her to courier my wallet to Toronto at the ad agency where my meeting was, so I'd have it next morning (Tuesday).
I thought that being an SPG Platinum member with my Credit card number on file, there shouldn't be any issue checking in to the hotel. I was very wrong.
Upon check in, I explained the situation to the agent, showed her my passport and explained my wallet would be arriving on Tuesday morning, and since I was staying for 2 nights, I would present my credit card when I got back to the hotel on Tuesday night.
The agent refused to check me in without a card. So then I asked for the Front desk manager. She told me I would need to pay for the full amount of the room in cash . I only had $170 left after cab fare, and the room was $189 plus taxes. She said the hotel policy is for the room to be prepaid with a credit card, or cash and that this was policy . I asked what options I had and she said there were no other options. After persistence on my end, she then asked if they could email my wife and have her transfer money to the hotel. When I offered her my wifes address (hotmail), she then said that only business emails would work. This sounded very odd to me.
After more pleading from me, they agreed to take $120 fromme, leaving me money for food and cab fare to the subway the next day. This whole process took 15 minutes.
Needless to say, it was very upsetting and not necessary whatsoever. I felt terrible, like some kind of criminal and I couldn't believe how they could treat a loyal guest so rudely. Both the manager and the agent were very cold and uncaring, showing no compassion whatsoever, and only interested in getting my money,no matter how much I reminded them they had my Mastercard number on file, that I'd have my wallet next day ( I even offered to show them the email confirming my wallet being couriered, but they declined)
My hotel room is my home away from home when I travel, and when I check in to a hotel its nice to be welcomed warmly.
This is by far the worst front desk experience I have ever had, and in my opinion , its a clear example of employees not being empowered to do the right thing.
I highly doubt I would ever stay at this property ever again but I hope you are able to rectify this so if anyone else has this issue they don't have to suffer the treatment that I received.
December 15, 2012
Rated 4 out of 5 by Noplugs No power plugs
Although I really like the SPG brand. I am forever amazed at how little power plugs you have in your rooms. The plugs in the lights never work, and the others are always blocked by TV units or beds.
My room was 404 and I had to pull the king sized bed out, unplug the lights and plug in my charger for my iPad and iPhone. Rather inconvenient don't you think? Not to mention there is nowhere to plug in the iron!!!
With today's electronic world of business travellers carrying iPhones, iPads and laptops I would expect hotels to follow suit. Maybe a power bar in each room?
February 14, 2013