Rated 5 out of 5 by ianspice12 Top notch staff
My girlfriend and I were absolutely blown away by how amazing the staff was. The staff, from the waiters to concierge, were just so attentive, warm, and made us feel insanely welcome. One of the best experiences we've ever had.
July 23, 2014
Rated 5 out of 5 by SharonG Charges
The hotel is fabulous. The staff, food, drink and service was wonderful. My only complaint it the way the charges appear. My room and tax for a 4 day stay at a rate of $179USD + 23% tax should have come to $880.68. My debit card was charged $930.94. In addition, I charged my incidentals on a different credit card, but I have an additional charge to my checking account in the amount of $161.43 causing overdraft fees of $34 per transaction.
July 2, 2014
Rated 1 out of 5 by pg11 Consistently poor service at every turn, set your expectations to mediocre at best
Disappointing overall stay. The venue was beautiful, weather, and golf was spectacular. Regrettably the hotel fell short of even my modest expectations. Here is what to watch out for...
1. The checkin experience is terrible
2. A definitive language barrier as few speak English, it made getting what you want problematic and time consuming.
3. The spa experience isn't worth it.
4. The staff overall attitude is indifferent and many don't even greet when attending to you
5. The pool staff was understaffed, ion several occasions it took more then hour to get a simp,t club sandwich or taco. We here told the kitchen help was behind because they recently had a number of recent staff members quit.
6. Leadership at this hotel is absent and not empowered.
7. Finally when leaving the hotel I had to call the bell man 3 times to final acknowledge they where going to come pick up our bags.
In summary, this hotel has a staff that is ill trained, understaffed, and pay Lon attention to the the little things that could make your stay enjoyable.
January 5, 2014
Rated 5 out of 5 by RoAro Very nice hotel
good quality hotel, had a good time and good service
July 21, 2014
Rated 5 out of 5 by SanDogWeps Brilliant Locale
This is our new go-to place instead of Vegas. Well laid out, so relaxing, everyone was friendly. We went for my 40th birthday weekend and to just unwind. Success. The Front Desk, Bell Desk, Housekeeping, Bar (especially the swim-up bar!), and restaurant staffs were all excellent. The buffets were incredible, and once the wedding receptions gave up the main restaurant, we had the best steak ever (and we've been to Argentina!). We only witnessed the weddings from a distance, but they looked to be very well planned and executed - just be prepared for the occasional fireworks!
November 14, 2013
Rated 5 out of 5 by PJC52 Younger Kids Loved
Our 8-year old had an outstanding time
July 21, 2014
Rated 5 out of 5 by dougbe Crest 2014
Great experience during Company recognition trip
July 17, 2014
Rated 5 out of 5 by lifegoodthe This hotel was very relaxing environment
nice hotel with very professional and friendly staff. food was very very very good.
July 10, 2014
Rated 4 out of 5 by Nshanker Good Stay
Good facilities, excellent view of ocean and relaxing time at the pool. The hotel in undergoing a pool reconstruction which can cause some inconvenience. Overall, a very good stay
July 1, 2014
Rated 5 out of 5 by Howard41 Great Hotel Experience along Corridor
We had great experience at the Westin Resort. The staff was outstanding -- in particular the service provided by Daniel, Adrian, Eugenio and Anibal was impeccable. Beautiful beaches with spectacular views from our room. Walks along the beach were very seclusive and peaceful. Overall a rewarding anniversary. Equidistant from Cabo San Lucas and San Jose which allowed for a variety of enjoyable activities.
May 12, 2014
Rated 4 out of 5 by MrsCrutsinger This hotel is beautiful
My husband and I stayed here for our honeymoon just for a few days to relax. The hotel is right on the water and absolutely gorgeous. The grounds are well kept and spotless, the westin has a knack for taking the time and care in even the sammlest of spaces. The entire staff was incredibly friendly and attentive, always asked if we needed anything and always had a smile. The only thing that wasn't good was we had an ocean front suite and there was construction directly outside our window going on all day long. We weren't going to be able to use our balcony at all or the jacuzzi on it. Typically I never call to complain, but seeing as it was our honeymoon I didn't want to not be able to use our balcony. I asked that they just relocate us to the same kind of suite, but they upgraded us to the governors suite which was 3 times as big and gorgeous!!!! Needless to say we were very pleased. I LOVE this hotel and are already planning to come back with my whole family
May 25, 2014
Rated 4 out of 5 by JoeMamma Very Nice. Staff Amazing.
Pretty nice place. Great views.
Amazing staff at buffet and pools.
Bell staff really cool.
Rooms okay but not cleaned well.
Constantly mistakenly charged for minibar.
Kids Club a joke though staff very nice.
Beach too rough for swimming but great for walking.
Rent a car online before trip because you'll want to try elsewhere and cabs add up and freedom is great.
If not for SPG there are far superior places. But this is still fairly nice.
January 12, 2013
Rated 5 out of 5 by LH62013 Excellent Staff and Resort
As a Lifetime Platinum SPG member, your entire staff was the most customer orientated I have experienced in my 11 years of being a member. I would like to recognize several people (I cannot remember any names but one) that stood out were, Omar (front desk), the person welcoming guest remembered our names every time we crossed paths and the entire RBC staff. You have a great team! Congrats!
March 9, 2014
Rated 5 out of 5 by Tasha81 Most beautiful hotel w/the best staff!
I had the pleasure of staying at the Westin Los Cabos for a brief weekend getaway this past August. My stay was nothing less that incredible!!!! From the time we exited the shuttle from the airport until the time we left. We were greeted w/the most professional staff that offered my friend and I the most delicious margaritas. We were treated like celebrities. The entire trip felt like a dream. The architecture and the hotel design is magnificent! The rooms are amazing and the everyone on sight is friendly and spectacular. There is a car rental and activities desk on site. No need to overpay at home before you travel. We saved $20 by getting our glass bottom boat tour at the activities desk. There are 7 pools all different tempatures. The buffet breakfast was delicious (especially the beans). There is no place I would ever stay at in Cabo! The Westin Los Cabos is officially my new 2nd home!
September 2, 2012
Rated 5 out of 5 by RNmomx6 AMAZING
One of the most beautiful resorts!! The grounds were amazing, rooms beautiful and overall just a perfect vacation.
It was quite a distance from the airport and quite a ways from 'anything to do'. We rented a car but found out later that we could have used the local bus to get around.
February 23, 2013
Rated 4 out of 5 by Emri Excellent Service
We spent a week at this very nice resort. Atmosphere, design and service beyond expectations. A special thanks to the staff in restaurants Cascade and La Playa for the great attitude and the way they took care of us: Irma, Oscar, Antonio, Humberto,Jamie, Franscesco, Fernando, Samuel
October 8, 2012
Rated 5 out of 5 by BlakeandMary The staff at this property is exceptional !
At every turn, the staff at this facility were extremely friendly, helpful and professional. This made our week an amazing experience. It is a gorgeous, picturesque spot with lovely rooms with ocean views. The restaurants were all delicious, again with terrific employees.
December 10, 2013
Rated 5 out of 5 by poolguys2 Can't say enough about staff , and hotel
We started our vacation at the Weston to celebrate our 20th anniversary and were treated exceptional by all staff , the bell service , Front desk all great , we were very happy to get a room upgrade to start our special celebration , the presidential suite was Amazing.
April 8, 2013
Rated 3 out of 5 by Treyf111 Okay but expected more for the price
Okay but expected more for the price. I'm not saying ill never go back but not my 1st choice I expected more for the price I was paying out of a Westin I did get upgraded but the hotel was not the atmosphere I expected for the price.
July 15, 2013
Rated 5 out of 5 by sunpeople Excellent Stay!
We just spend 6 days at The Westin and it was absolutely wonderful! If you are going soon, make sure you ask for Edgar at breakfast and find him at the pool! He is the best server they have!
February 8, 2014
Rated 2 out of 5 by FFIL Poor service
Booked a room at the Westin resort & spar Los Cabos for my son and they want to charge him for internet service. As a Platinum member this should be free.
December 23, 2013
Rated 5 out of 5 by Chloebear7 Gorgeous Place!
Room view was stunning, food was the best I've had ever at a hotel. Whale watching was amazing/relaxing. Best vacation! German on the beach was the best- so nice!
March 21, 2013
Rated 4 out of 5 by mbluecpa Good resort atmosphere and location
We just returned from a five-night stay which was very good overall, with a few minor negatives noted below.
Room: We were upgraded to a "junior suite," which looked to be the size of two standard rooms and had a large balcony with a near king-sized siesta bed, table and chairs, and whirlpool-style tub. Despite being on the first floor, our room had a full ocean view as the hotel sits on a bluff well above beach level. All rooms have balconies and most appear to have full ocean views. Wireless internet service was OK for the occasional email check, but would likely be unsuitable for much more.
Property: The hotel property is quite large and sprawling, so even at 100% occupancy it never felt crowded. Several business events and a wedding were held at the hotel while we were there, but did not impose on full use of the property by other guests. Restaurants and bars were good, though not outstanding. The location of the hotel, between the two towns and not along a large strip of other properties, made it feel much more secluded (which we liked); the beach, while technically public, felt private as it was never crowded. While we liked the multiple levels and spread-out nature of the property, people with mobility problems will likely find that very challenging.
Service: The Club Lounge itself, the offerings, and its staff were outstanding. It was likewise never crowded. All employees of the hotel seemed genuinely interested in guest service, and all were equally comfortable engaging with guests who spoke fluent Spanish, halting Spanish, or English. One service failure was with the spa in trying to schedule a session with the tennis pro: a pre-arrival message to the email address on the SPG website went unanswered, and attempts to schedule while onsite were unfulfilled. The spa manager was apologetic and offered assistance, so recovery there was OK.
Overall, we enjoyed our stay and will return.
November 16, 2013