Rated 4 out of 5 by DonH031953 Good, but could be better
Great location, but there were two problems that should be fixed:
1. My room was not ready when I arrived at 3PM. Since I am GOLD SPG, they said I would be upgraded. After a 45 minute wait, I was taken to a first floor room with a view of the lawn. (All rooms are supposed to have an ocean view.) It took over 2 hours to get me moved to a decent room with a view. Also, I had to call the desk at least 5 times to get someone to come.
2. Reserving pool and beach chairs. By 8 AM most morning, virtually ALL pool and beach chairs had been "marked" with a towel and/ or book. Some would be empty for hours before someone would actually claim the chair. THIS SHOULD BE STOPPED!
December 30, 2011
Rated 5 out of 5 by Acelsie Lover this Hotel - Front Desk Staff Needs Direction
This is a great property from top to bottom. My only complaint or disappointment was with the front desk staff. On check in there was no recognition of my SPG status, confusion about the amenities award given that I'd booked two separate rooms; no information about the Royal Beach Club and our keys were not coded for access to the club. Had we not stayed here before we would not have know about it at all. Away from the front desk the staff was outstanding and the facilities amazing. However first impression cast a big shaddow on a stay.
December 7, 2011
Rated 1 out of 5 by Calgary5 Cockroaches, unresponsive Front desk staff, 4 Time guest at this hotel and Gold SPG member will not return
My wife and I stayed at the Westin Los Cabos for the 4th time over the recent Christmas season. Our treatment by staff and the lack of quality of the accommodation was so poor we will not return to this particular Westin.
We were assigned a room at check in where we discovered cockroaches and had a persistent sewer smell. Repeated requests to front desk staff to move to a different room( not an upgrade, just a room without cockroaches) were met with smug indifference. Intense arguing was required to be moved to a different room, 5 days into our 10 day stay.
Upon moving on the 5th day to a different room, we found a dirty diaper from a previous guest in between cushions of the couch, causing any confidence we still had in housekeeping standards to be eliminated.
Room service was consistently inaccurate.
In summary, this Westin does not achieve the same level of service, or standard of cleanliness, or have the same high quality subjective feel as Other Westins in North America. We have stayed at this Westin four times, and many other Westins in North America, and have observed a steep decline in the experience at the Westin Los Cabos.
My wife and I will not return to this hotel again.
January 10, 2013
Rated 5 out of 5 by jemctag One of my favorite Starwood Properties
I've stayed here several times. Each time, I've been upgraded to a Royal Beach Club Suite. As a Lifetime Platinum, I appreciate that. Service is impeccable from valet to front desk to the restaurants. The RBC staff is outstanding as is the bar staff at Arrecifies. Very accommodating to our every need and then some. Wonderful views. Love the day bed and jacuzzi on the balcony. Wonderful to open the doors and listen to the waves crash on the beach at night. Frankly, you never have to leave the resort to have an awesome, relaxing vacation. In fact, just booked for Thanksgiving 2012.
February 5, 2012
Rated 5 out of 5 by AMS54 Outstanding experience, great use of points!
Used points for romantic vacation with my wife. Upgraded to a suite overlooking the ocean with private hot tub. Royal Beach Club for Platinum members is fantastic - delicious food, good wine, nice atmosphere. Pool is nice and relaxing. Spa was also great. The staff even handled a tropical storm with very minimal impact. Would recommend to anyone looking for couples or family getaway. Only downside is that it's a bit far from the hot spots ($30 cab is OK, but becomes expensive) --> I would recommend they set up a shuttle from airport as well as to/from Los Cabos.
July 15, 2013
Rated 5 out of 5 by DenverMama This resort is absolute heaven
I surprised my husband for his 40th birthday with this trip. It was the most wonderful vacation we have taken! My husband is an architect, and was absolutely amazed at the resort itself. We were greeted with margaritas and a "Happy Birthday" to my husband + our room was decorated with ballons, streamers, confetting and a cake - it was SUCH a fun arrival! The staff was so incredibly friendly and attentive. The rooms are so comfortable and clean and relaxing. The pools and beach are fabulous. The fitness center and spa were perfect. We had the most AMAZING Thanksgiving dinner at La Cascada - the food all week was so delicious. The chefs in their formal chef attire were adorable. The evening music was so fun (a 3-piece with vocalist one night and an 8 piece mariachi another night). I am a starwood member, but not elevated status. And yet we were treated like royalty! I can't wait to go back to the Westin Los Cabos!
November 29, 2012
Rated 5 out of 5 by Todd13 What a great staff!
My wife and I decided to spend our first (family) vacation with our 8 month year old son at the Westin Los Cabos! What a great experience and boy oh boy was everyone we encountered so nice.
Check-in: Francisco checked us in and he really made us feel welcome right from the start. I asked if there were any potential suite upgrades available (I have platinum status) and he said that he was going to do everything in his power to make it happen. Sure enough, Francisco came thru and we were upgraded to a beautiful suite with a great view.
Bellman: Emilio was fantastic and provided us the lay of the land while walking to our room.
RBC: We often frequented the beach club for breakfast and in the evening for snacks and the service was spot-on every single time! Thank you, thank you, thank you to Oscar in the am and Karina and Francisco in the pm!!! This is a great option for those who want to have a casual bite to eat.
Pool: We pretty much had the pool to ourselves, which was kind of nice. Beautiful pools and the staff waiting on you did an excellent job making sure we had everything we needed at all times. Also, Adriana came by to say hello to us everyday. Actually, our son was treated like a celebrity-- it seemed that the entire staff knew who our son was and wanted to say hello. Very cute!
Arrecifes Restaurant: We went here on our anniversary and had an excellent meal! Great staff, beautiful views, and we had a great meal.
Overall, we had a great experience and plan on returning when the whales are in town.
September 15, 2014
Rated 4 out of 5 by Diego Corporate Hotel
Imagine my frustration when upon checking in to the hotel on the first night and being Ocean Front that they had booked a corporate event that blasted music, was filled with a group of drunks singing at the top of their lungs and shining bright lights into my room until after 11:oo p.m. I contacted the manager on duty many times who did nothing more than say they needed the event and it was good for the hotel through an interpreter. If you go here, make sure you enquire if they have a group booked in the pool at the front of the building!
November 30, 2011