Rated 5 out of 5 by Veeva As good an experience as I could expect
The hotel was very nice with great views. The staff was incredibly attentive and accommodating (especially Dany, but I know my wife could provide other first names). I was particularly impressed with managements involvement in guest satisfaction. The concierge services were also very nice offering a quiet environment for breakfast and dinner with very good food. Here too, I was impressed with the detail of care and attentiveness taken by the concierge (particularly Angel). Although I have been a platinum at SPG for two years now, this was my wife's first experience with the hotel brand. She was so impressed with this Westin that she now insists I make sure to retain my platinum status here. I think you will find this hotel will provide the environment you want for a vacation with impeccable and sincere care by the staff.
August 14, 2014
Rated 5 out of 5 by Tomatlan Business PVR
I had many meetings this week and the total staff was extremely helpful.
August 14, 2014
Rated 5 out of 5 by gghggh Good experience
I just lost like 45 mins to chekout because the special line you have for Gold and Platinum SPG Members wasn't in service. It was the same problem in the Check in.
August 11, 2014
Rated 3 out of 5 by Raiderfe Nice hotel
Our SGG level rooms were very nice. We stayed in the Grand Suite. It is quite spacious with two levels. I would recommend doing something about the bugs (ants, bees and spiders) on the floors and walls.
August 9, 2014
Rated 4 out of 5 by mce2014 great Mexican vacation
really enjoyed our time in PV at the Westin. Miguel at the pool was super friendly and funny. front desk staff was very helpful. all the servers at pool and beach were great and attentive. enjoyed a junior suite as part of an SPG platinum suite night award upgrade. definitely a requirement to go back. can't beat ocean views in the hot tub. would be nice if they offered an airport shuttle or a shuttle into town as it is a decent drive to downtown PV. we were debating btwn the Sheraton and Westin and chose Westin for room upgrades. Sheraton is closer to town. enjoyed that it was a mostly private beach at the Westin and was not super crowded as it's off season. walkable to good restaurants in the marina.
August 7, 2014
Rated 4 out of 5 by Maroon2014 Better than Good Value
Just returned from this venue. It was a great vacation. Clean, quiet (off season?), food and drinks were good. Hot time of year, and the room was very comfortable. All personnel were very helpful and friendly. We liked the Marina location. Plenty of good places to eat and enjoy the PV "experience." Short/cheap cab ride to "other zones."
August 5, 2014
Rated 5 out of 5 by Mike Family Vacation
My family had a great time at the Westin in Puerto Vallarta. The location and proximity to the town and the marina is ideal. The staff was fantastic. We could not have been more pleased.
August 4, 2014
Rated 5 out of 5 by 1Max Great hotel
Better property than Sheraton. First time to PV, then I would suggest Sheraton. Otherwise, great hotel to just chill out.
July 28, 2014
Rated 4 out of 5 by chemills Try aqua fitness with Manuel!
The Westin is pretty good - nice looking facility, good upkeep despite older building. The one problem I had was that the hotel staff is super slow at registration. And if you have to wait, it will take a while. They don't pay attention to the SPG line either.
The pool was great! It was made especially great by pool activities director Manuel who leads a rousing morning aqua fitness and seems excited to see everyone each day. He definitely brought a smile to my face!
July 28, 2014
Rated 3 out of 5 by Bennie846 Limited Services
I am a platinum SPG member unfortunitly they did not man the platinum desk so I had to wait I could not get a late check out as I wanted and they had no valet parking.
they did upgrademe to a suite that was nice .
July 27, 2014
Rated 5 out of 5 by Patrick440 Fantastic
Fantastic! All was great, and exceeded expectations, special thanks to ? Guiermo. The pools were perfect. Nice temperature to enjoy, and my 3 and 1 year old loved it. Great location and beach too.
July 27, 2014
Rated 4 out of 5 by ZSN1 Excellent SPG recognition
Overall great experience that exceeded my expectation.Staff was friendly and helpful. SPG lounge was a pleasure.
July 24, 2014
Rated 3 out of 5 by PEstefania Not the Westin Experience that I have come to expect and know
Don't get me wrong the hotel is "OK" however as a Platinum Member it left much to be desired as an experience. It has no personal touch and the stay was not memorable.
The rooms are clean and large, however there is really no recognition as a Platinum Member. Yes you get the Internet for free and you get lounge access but you know...you also get that at the Sheraton as well as Platinum.
The lounge is kind of a waste, nothing wow. There offerings are very scarce and a bit useless.
The beaches are ok however the property is located away from downtown. Expect to pay about $13 dollar or so for a cab...back and forth. It's located far from town...so expect 15 minutes or so cab ride.
As for the beach...well there is one at the hotel; however it is small and very rocky...
I don't think that the Managers at the property understand what SPG Platinum should be and how to manage it. There is no recognition from the staff other than would you like you 500 points for your stay?
Again not a bad stay but not a great one it was just bland. For a vacation in Mexico you expect to have a wow factor and a memorable stay...this is not the place to get it.
Would I stay here again...not sure. I think the sister SPG property down the road and closer to town my be better.
July 23, 2014
Rated 5 out of 5 by PAGM263 Beautiful views all around!
This was a destination wedding location and the setting was absolutely beautiful!
July 23, 2014
Rated 5 out of 5 by DONRO Great Hotel
Wonderful staff. Friendly and helpful. The breakfast was so nice and we especially enjoyed the cocktail/dinner hour that the hotel provided. Bus was across the street and so easy to get around.
July 19, 2014
Rated 2 out of 5 by Sdtraveler13 Expected more from Westin
Room smelled moldy. Pool was cold, jacuzzi had no heat. Food was average. It was an average place to stay but I expected a little bit of luxury
July 15, 2014
Rated 4 out of 5 by PeteSF Nice Stay overall
1. Good location - Great looking beautiful Property/Quiet/Upscale/many food options and activities/tours at Marina.Vallarta Adventures tours starts from Marina office. 10 mins. walk from the hotel. Just less than $10 Taxi away from anywhere in Puerto Vallarta. Just $6 to Airport. A great safe location. Has a 7-11 kind of store (OxxO) just opposite to the hotel, so very convenient.
2. Free WiFi only in the lobby. Even SPG members have to pay for WiFi in room (unless you are platinum). Same is with the in room Coffee. Just two initial pouches are free. Two small water bottles are complimentary, and rest you pay. :(
3. Nice hotel pool, though the small beach attached to the hotel(s) is not that great for swim, but good for relaxing or watching sunsets.
4. Easy checkin/checkout, front desk staff is pleasant and helpful. Hotel restaurant is good but not good for vegetarian/vegans. Actually whole area is bad if you are vegan or vegetarian. I expected however few good choices from this upscale resort.
5. No live music or club in the hotel. Overall very quiet retreat kind of environment. You may have to do some effort to search their fitness room as it is hidden.
6. Good room. 11th floor is SPG floor with great view of the whole bay, and great bathrooms. Good AC.
7. Overall, I can go back to this hotel anytime. I wish they can start treating WiFi, drinking water and in room Coffee as standard amenities. I also wish if they can increase few more vegan/vegetarian choices in the hotel menu.
July 7, 2014
Rated 2 out of 5 by Yellowtail69 Disappoint for what I expected
The room and the facility is out of date. Air-conditioned is extremely loud. The mini bar is locked you need Ask the key to open from the staff, and it's not even cold. The bed is big but not comfortable at all. Anyway, the real room is different from the picture on the website. We did not enjoy the stay, just wishing go home sooner.
July 5, 2014
Rated 5 out of 5 by Ann0714 Great hotel with friendly and accommodating staff
This Westin in Puerto Vallarta exceeded my expectations! Making reservations online was easy. When I arrived I was upgraded to a room with a full ocean view. Check-in staff was courteous and willing to answer any questions.
The food at hotel was good quality. Breakfast was well worth having at hotel.
Pool area and general areas were always well kept. I also took advantage of fitness facility and too was always well attended.
I would definitely consider staying at Westin again.
July 1, 2014
Rated 3 out of 5 by cdg1234 some improvements are needed
Went for a couple of days for a business meeting. The room was ok but furniture was kind of old and in need of a revamp. Particularly the desk chair does no longer have any cushion whatsoever.
Ordered room service and the person who got my call could not describe properly the dishes I was interested in.
Food was just ok.
June 23, 2014
Rated 4 out of 5 by Gf12 Hotel
Very nice, good service, relaxing
June 23, 2014
Rated 4 out of 5 by milindv Westin review
Average Service, could be better.
June 20, 2014
Rated 5 out of 5 by Chelina1 Still first choice
Excellent. Staff very professional, courteous, but still with a sincere welcoming touch. Rooms very comfortable and clean as well as the rest of the recreation areas. Royal beach club treatment, where we stayed, excellent. Our stay provided rest as well as fun. Thank you, Still my first choice when planning a trip.
June 3, 2014
Rated 5 out of 5 by Betty60 For a wonderful stay....
This hotel welcomes you from the moment you arrive with its beautiful architecture and views...
But combined with the amazing staff greeting you each day it takes you to the next level!
We highly recommend choosing Puerto Vallarta's Westin Spa and Resort Hotel for a wonderful stay !!!!!!!!!
Betty and Alex Weisz, Toronto< Canada
June 2, 2014
Rated 5 out of 5 by Jana31 Overall very beautiful, relaxing place
The place was so breath taking , I extended my stay. The room and view made me never want to leave. Service was excellent all the way around. Friendly, helpful staff. Only thing I complained about was the exhorbitant cost of a movie in the room -180 pesos!!! Plus, on the TV screen it says 155 pesos and than they tax you when you check out. Come on -- that's ridiculous! And the price of drinks are way too high. The food was ok -- nothing outstanding. But everything else was exceptional and I will be back. Oh, and I took another traveler's advice, and when I was approached by Raul, the masseur, I decided to have a massage. It was truly one of the best I had. My upper back was so tight, and did magic on it!
May 13, 2014
Rated 5 out of 5 by Sparrow8 Wonderful stay
My wife and I spent a very short stay at the Westin Marina hotel and had a fantastic time. Even with our short time there, the staff was OUTSTANDING! We could not have received better service. From the front desk, to the bell service to the wait staff, everyone was universally EXCELLENT. The only thing that would have made our experience better would have been a few more days at the Westin.
May 1, 2014
Rated 5 out of 5 by Jupi100 Beatiful Property
Comfort, good food, nice environment, excellent attention, great views and excellent rooms, great bed....... can´t ask for more!!!
April 29, 2014
Rated 4 out of 5 by jaaa00 Not as nice as before
We love this hotel (we got married here!). So we were disappointed with a few things during this trip:
1) The pool side had loud music playing, mixing with another music from the beach, so it was difficult to relax. On top of it, some people even started playing their own radios. I would rather have no music, or soft music if at all. People now have personal players if they really want to hear it.
2) The food near the pool was not fresh at all, especially seafood.
3) The showers have no door, so a lot of water gets spilled everywhere. The seal under the glass is not 100% tight.
4) The air conditioning unit seemed old and was very noisy at night.
5) The beautiful art/decorations/style of the building, with loud Mexican colors, has been replaced by an ugly corporate look. Worse, we heard they're going to renovate even more. Please don't lose the character of the old architecture, it was fantastic.
April 23, 2014
Rated 5 out of 5 by ElTri Repeat visitor
I have stayed at the Westin in Vallarta three times now and I have had a great experience each time. The staff is excellent and extremely pleasant. From the bellman who opens the taxi door for you upon arrival, to the towel stand attendant, to my favorite bartender, they are all super nice and smile like there is no tomorrow. The pool is great, the grounds are beautiful but I have to say the food is only okay. I am not a fan of the loud music played in the area near the beach, but I just move somewhere else when it gets to me. The location is great and extremely safe. Getting downtown is a 20 minute taxi ride for a very reasonable price.
While nothing about the resort is in the "best I have seen" category, I wouldn't consider going anywhere else in Vallarta. The Westin offers very good amenities, beautiful grounds and an excellent staff. Just thinking about my next trip brings a smile to my face.
April 2, 2014
Rated 2 out of 5 by Dan1973 Service is beyond horrible
Service at this resort is beyond horrible. Waiting an hour and a half for a hamburger because the waiter forgot to entire the order, only to get a wrong sandwich. Maids forgetting to leave towels, having to call everyday to have minibar restocked, wifi connection is horrible, management could care less about you or your problems. Worst vacation ever.
March 24, 2014