Rated 4 out of 5 by Elias2626 Excellent Rest, Improvement Needed for Restaurant Facilities
Great hotel overall, really nice place to stay in the calm Marina of Puerto Vallarta. Heavenly Bed deserves its name (great Westin Workout as well). We were a bit surprised by the fact that we had to pay extra for the wooden beds on the beach/garden. We noticed that no other hotel clients chose to use them either (maybe indicating a shared feeling among the Westin population). Finally we were very disappointed with the quality of the beach bar, and hotel restaurant (especially for lunch, and room service facilities, and given the price) -- this does not include however the morning breakfast, which was very adequate.
March 22, 2015
Rated 4 out of 5 by OathaLove Inconsistent treatment
We stayed for 4 nights and had a great room with a view! Went to Yelapa for a couple of days then came back for 2 nights. The room on the second stay had a partial ocean view, and when I asked for an upgrade to a better view I stated that 2 queens were okay instead of a king. The employee said that there was nothing available, but 2 hours later, we spoke to a guest who had just checked in and was also a gold preferred member who got an upgrade. I was disappointed to say the least at this inconsistency. We used all starpoints to stay here and it was our 2nd visit, I had hoped for better treatment!
February 17, 2015
Rated 5 out of 5 by carol452 Wonderful hotel
This in my 3rd time to the Westin and it will not be the last.
First, I want to thank some of the staff, Angel, Arraon, Diana and Veronica the staff that were in the Royal Beach Club. Next I want to thank Josefina, Letica, Dani and Lorenzo. Last but not least the front desk and the valet staff but I can’t remember all of names of these staff members. Overall, the staff are all helpful and friendly. I was on the 8th floor and every day the housekeeper made me an animal made out of towels. Thank you to my housekeeper.
When I first walked into the hotel, I felt like I was at home the staff made me feel like family. To me that is important when they talk to you on a first name basis and they remember you.
There is a gym at the hotel which is very clean. There are 2 pools with towel service. There activities around the pool area, which include: volleyball, bingo and water aerobics to mention a few. Food can be ordered around the pool area.
The beach area is clean. In the evening the beach is a good place to watch the sunset.
The breakfast buffet is downstairs and is open at 7am every morning. I had most of my meals in the Royal Beach Club. The Royal Beach Club is a benefit if you are a platinum member of the Starwood program. If you are not Platinum member this is an extra charge.
I had a beautiful room which had a larger balcony.
I had a very enjoyable stay. I will be coming back.
January 27, 2015
Rated 3 out of 5 by CDS1156 Mystery reservation change
Nice resort - I've stayed 5 times over the last 10 years. The hotel has improved since the last time I stayed there, reflecting the change in SPG category.
However when I arrived as a lifetime Gold member my reservation changed from a Royal beach club room with a certain rate to an "upgrade" with a more expensive rate. I didn't want the upgrade as it did not include the RBC amenities but was told that was all that was available. As well, an upgrade isn't an upgrade if you are required to pay more.
January 25, 2015
Rated 1 out of 5 by LoyalCustomer1980 Needs updating. Poorly managed hotel. GM is clueless.
Way below Westin standards. Dirty, in desperate need of updating and generally very poorly run hotel.
General Manager was unprofessional and clueless on how to handle our many issues which included, non-working WIFI, TV didn't work, dirty room and filthy pool and a pathetic concierge service which botched our reservations.
Not at all happy with the experience. I gave this feedback to the GM and he didn't seem to care. It leaves a real bad taste in my mouth.
January 8, 2015
Rated 5 out of 5 by TIKVA1231 The entire staff is amazing + the spa is absolutely gorgeous!
The entire staff is amazing, friendly + full of love and life. The spa is absolutely gorgeous + the grounds are well maintained.
The bathrooms could use a little upgrade but they are still very clean. I enjoyed my time there at this resort and look forward to returning as soon as possible!
January 4, 2015
Rated 4 out of 5 by trjunkie Great location, loved the cabanas
Great location for proximity to Marina, downtown and options for great food and activities.
Rooms could use a refresh. Quality of food could also go up a few notches. The Cabanas, service there and proximity to beach was the highlight for us.
December 30, 2014
Rated 5 out of 5 by BeachBums123 Awesome Hotel
We stayed here for the 2nd half of our trip in PV. Right away we were impressed by the cleanliness and the friendly inviting hotel staff. Right away the front desk knew we were gold SPG and upgraded us without us asking for one. Our rooms were very clean (we had 3 rooms as it was a family trip) and had an awesome view of the ocean and pool area. We read that the beaches weren't that great in this area but we found that this wasn't true at all. Their beach had good sand and the seating area was nice and relaxing.
The pools were clean and had a lot of activities. Everyday there is a schedule of activities that you can join in on. My wife got in on the aqua aerobics and we all played the water volleyball and beach volleyball. Manuel from the activity center was amazing at engaging all the guests.
The fitness center was under construction but was still usable. We didn't like however that there was a fee to turn on the night lights in tennis area near sundown. They didn't charge us though after we made a bit of a stink about it.
We used the all inclusive and it was a really good program. At first we weren't sure about the 3 meals and snack being enough but we actually didn't use them all each day because the snacks are more like meals.
We really enjoyed our stay here and would definitely visit here again.
December 24, 2014