Rated 5 out of 5 by JGP1 Great locatoin and staff
We were impressed by the attentiveness and warmth of the staff, particularly in the dining/bar area of the Royal Beach Club. We will definitely recommend this property to our family and friends. It is at the far end of the island away from much of the congestion in the hotel zone, but easy access to everything. Great beach, too.
November 18, 2014
Rated 5 out of 5 by susan20132013 the fantastic Westin Cancun Resort & Spa
the hotel offers beautiful sea vistas and extraordinary service. whether it's the great check-in staff [including the wonderful Aroli & Sebastian], to the wonderful concierge [Gloria] and Laura [guest services], everything is handled to the highest standard. the beach club lounge staff are terrific - with the amazing Mariel along with David, Marco and Francisco. the provide the best service. the Spa staff are also excellent. the Westin Cancun is the destination for work or vacation or BOTH!!!
November 13, 2014
Rated 5 out of 5 by dlgj573 Fantastic Hotel and Staff
We stayed at this hotel last week and it was the best ever! We got an upgrade after we got there and Hector on the front desk was a doll, he helped us and he got us the best room we could ever ask for. He was wonderful and very helpful. The whole hotel staff were great to us. All the staff in the restaurant were amazing, in the one restaurant Esmeralda, Alan, and Bernardo were extremely friendly and very courteous to us, the whole staff there was great.
The staff at the other restaurant were wonderful too. We loved Mariel and her bartender, they were very friendly and very attentive. We also enjoyed talking to the lifeguard, Julio. I highly recommend this hotel to anyone. Thanks again.
November 6, 2014
Rated 5 out of 5 BEST VACATION
THE SERVICE, FACILITIES AND FOOD ARE OUTSTANDING
November 24, 2014
Rated 5 out of 5 by CindyFreddy Outstanding restaurant staff
This was our first trip to Cancun! The restaurant staff members (Hector, Naomi, Juan, Ricardo, Pedro, Mauricio, and Carlos were the best staff members we have EVER experienced. They made us feel so welcomed and after 5 days at the resort.....we were sad to leave them......we felt like family. Please make sure that they are recognized for their hard work and excellent customer service skills. They are the reason we will return!
November 14, 2014
Rated 5 out of 5 by starwood1 Vacations of a lifetime
If you want to experience service, friendliness of staff and relaxation then Westin Cancun resort and Spa is your place. From Emmanuel at the front desk, Ruth and Ramiro(Spa)Alejandro, Luis, Carlos, (server), to Miguel (head server) to even the very same Chef Neptali will go out of their way to make your stay memorable. I felt lucky to have made the right choice for my family vacation. From now on this will be a family trip.
November 7, 2014
Rated 5 out of 5 by SaRC Great views
The view from the balcony towards the sea is amazing; if you have a chance to book a room with sea view, do so. The club lounge was extremely generous during "happy hour ", with good food and drinks. The breakfast buffet catered to all needs and wishes, appealing to all. The many pools give the guests choice and space; and you couldn't be closer to the beach. This hotel was also very convenient for the airport.
November 4, 2014
Rated 5 out of 5 by Dooley723 Relaxing & Beautiful!
We stayed at the Westin Resort Sept 28-Oct 2 and had a blast! We stayed there for our honeymoon. The staff was extremely nice, and very helpful and knowledgeable of the area. The food was great, the swim-up bar was awesome as well as the bartenders and servers. We are so glad we chose this hotel, it was quiet and very relaxing (which is the scenery we wanted) and we would definitely stay there again and would recommend to anyone looking for a quite, relaxing get-away! The employees took care of us and made our honeymoon so special!
October 5, 2014