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Rated 4.2 out of 5 by 237 reviewers.
Rated 5 out of 5 by HOTEL STAFF FRIENDLY German at the front desk was very Helpful. And Adrian in Concierge was Exceptional !!! Great Team WESTIN !!!! All Restaurants were Excelent in Service April 18, 2016
Rated 5 out of 5 by Hotel was wonderful Great place to stay in Cancun, location puts you in reach of everything you need and is self contained too. Staff were very focused on any concern and addressed quickly., which on reflection sets them apart from the 'brick and mortar' of any hotel. Housekeeping was top notch! Andres at front desk, Francisco at airport transportation, Adrian at concierge, Mitzi in GS all exuded genuine care for my experience. I had the vacation to remember! April 17, 2016
Rated 5 out of 5 by Relaxing Friendly Hotel This was our second trip to the Westin Cancun. We had a terrific time on our initial visit.We returned again and were not disappointed! The room was large and spacious with a grand bathroom. Great bed. The staff at the Westin are extremely pleasant and accommodating. They always had a warm greeting and anticipated our possible needs. Concierge was terrific, scheduling a trip to Tolum and with restaurant recommendations and reservation. They even arranged for medication to be delivered to the hotel for us. April 6, 2016
Rated 5 out of 5 by Family Vacation Fantastic Location This resort has an amazing location away from but with easy access to everything Cancun has to offer. We stayed 10 days with our three kids on the all inclusive package that the hotel offers, wait to book when you arrive. The employees are very kind, patient and accommodating. The hotel guests had a nice International feel and was quiet with a nice mix of families and traveling adults. You can walk for miles on the beach and a green belt which is in the shade and follows the road back to the airport. You can access the public bus just outside the hotel gate. The spa and fitness facilities are small but the services are genuine and the spa staff is talented. The beach was always swimmable with a cove to the south that you can snorkle in with the youngest of kids. The resort is an older Westin and in need of upgrades in the main areas of the hotel. The beaches and the trash that is left by guests should be raked and maintained daily there is too much trash hidden in the sand. The ocean front pool could use an update but the one on the lake side is lovely. The rooms have a lake or an ocean view and the sunsets on the lake side with a lovely sitting area that is seldom used. Adding group activities like a bike rental for the green belt and yoga classes in this area would be a great addition. The lake side is protected from swimming but paddle board access would be amazing currently you will just find water skiing. The restaurants accommodated our youngest who is still cultivating international dining but our oldest really enjoyed all the local dishes offered during our stay. We send warm regards to the all the employees who are working exceptionally hard to create a memorable experience at this resort and we hope to be back soon. April 4, 2016
Rated 4 out of 5 by A simple guy. Never having been a huge hotel traveler until recent my expectations are not that of the detailed complainer’s accounts I've read. My SPG Preferred room was beautiful with a lagoon view. The staff was fantastic. The meals affordable and ranged from simple food to a more elegant dining if preferred. We visited to Cancun to experience more than the hotel, so an all-inclusive package wasn’t our desire. We visited Chichen Itza via tour bus, Tulum and Akemal Beach via a car rental, a bus ride to the ferry took us to Isla Mujeres where we rented a golf cart and toured at our leisure, we dared a bus trip into Cancun. After each excursion we rested a day at this beautifully located hotel. The ocean wows you, and with a short walk the barrier protected area keeps it more like a bay. The pools flowed all over the property, we found our spot and secured an ocean view and as the sun rotates we could shift to the lagoon side for late afternoon pool swim / sun. (Not many hotels can offer this) Lessons learned for our next trip include; working on our Spanish, bring snorkeling equipment and Pesos in small denominations for buses, tipping and the markets want you to haggle and the locals don’t take credit cards for the exchange rate. We came home having grown from our explorations and rested from our excursions. Thank you. April 4, 2016
Rated 5 out of 5 by Excellent Hotel for the family This hotel far exceeded our expectations. As a platinum member everyone went out of their way to accomodate our family. The staff is world class and puts your experience first. We had so many positive experiences with the staff it is hard to call out anyone in particular. The Royal Beach Club section of the hotel was great for our kids to have breakfast and light apps at night. The view and access to the ocean is incredible. Quiet area with excellent snorkeling near by, great beach and many pools to chose from. April 3, 2016
Rated 5 out of 5 by Everytime perfect I started to come to this hotel since 2004. Everytime it is perfect. It feels like another home. Everyone make you feel like a family. April 1, 2016
Rated 5 out of 5 by Friendly Staff We stayed here for a week. I would like to thank the assistant manager for sending me up fruits when i changed my room. (i forgot her name) I was first in 1237 but had to be changed because my allergies were going through the Roof. However they brought me in a humidifier/purifier and changed my room the next day. Then was changed to 1357 which was another great room. Our beds were comfy but the double beds seem to be full size vs queen size. We had Malitde whom cleaned our rooms each day. We left her a nice tip. As well as Yasmine in the cafe whom was SOOOOO nice she went above and beyond for us. Every (staff) we cane across were so nice and very polite. The food at the restaurant is AMAZING. The hotel is clean. There's no outside Jacuzzi and the pool isnt heated. We paid $10 per person to go to the Jacuzzi in the spa. I will say that they had warm towels outside at the pool area and the beach is gorgeous. March 28, 2016
  • 2016-04-26 T05:36:14.503-05:00
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