Rated 4 out of 5 Good hotel
The Westin is a good hotel- great for an easy, comfortable Carribean vacation.
However, it has nowhere near the service of the Ritz next door. The staff is fine, they just dont go out of their way to be helpful. The towel hut guys will fight with you about how many towels you want, service express forgets the shampoo you called about an hour ago, etc. These are little items but its just not the amazing service experience of the hotel next door.
December 16, 2013
Rated 3 out of 5 Westin Stay
the room that we stayed in for a week was due for a renovation.
The bathtub base was black and grimy, there was grout missing form the tiles in the shower area and on a few days the room cleaning had some room for improvement.
December 17, 2013
Rated 2 out of 5 by Actuar73 Serious Wifi Problems
Everyday I found myself severely frustrated by the inability to connect to the internet. Tried both cellphones and the laptop. My conference was at another hotel and it made sense on occasion for me to walk there and sit in one of their waiting areas to connect. The best any Westin staff member could offer was "I'll ask my manager."
Also, leaky bath tub did not stop dripping during the 5 days we were there.
And the room was not ready until 4:30 even though check-in was at 3. Really inconvenient when you're there on business - I had a meeting at 5. Staff acts like it's no big deal and just keeps urging you to take a swim.
December 7, 2013
Rated 5 out of 5 Welcoming and Comfortable
The Westin Grand Cayman Seven Mile Beach Resort & Spa is a top-notch resort hotel -- spectacular beach setting, wonderful friendly staff, terrific guest rooms and great food.
December 15, 2013
Rated 4 out of 5 by CS1234 Great staff, terrible WIFI
My stay was really nice except I was there on business and the WIFI was horrible. It didn't work for long periods of time during my stay.
December 13, 2013
Rated 5 out of 5 by Drich Cayman vacation
Great hotel and great island. Hotel beach is awesome. Hotel needs to upgrade their wireless internet, pretty slow and kicks you off all the time.
December 12, 2013
Rated 5 out of 5 by mocharose One of the best hotels on Seven Mile Beach
I had an opportunity to visit other hotels on seven mile beach at Grand Cayman and I feel that the Westin is one of the best. The landscape and turquoise color of the hotel is beautiful; the beach layout if very spacious; the food is pretty good and the hotel staff in most of its departments was very professional and friendly.
November 25, 2013
Rated 5 out of 5 by Joey14 Awesome stay
Awesome stay, beautiful room and grounds, very customer friendly staff!
December 8, 2013