Rated 3 out of 5 by LyleM Changes made at your hotel in the last 2 years
We arrived for our 8th visit at your facility in the past 20 years. We reserved one of the deluxe ocean front rooms, as we usually do, but this time you could not see the ocean for all of the cabanas and umbrellas on the beach. In the past we felt like the Westin was our home, not tourist on vacation but that feeling of home was gone. We felt like tourist for the first time, bar tenders were rude and some of the wait staff did not want to be bothered to wait on a customer. Ruwi, Lindton and Jacob on the beach were very good and very nice. The one complaint that we have always experienced with the rooms for the past 20 years was the smell of urine in the commode area and this time it was very strong and carried into the entire room, not sure why it always smells so bad. We looked at Condo's this time for the first time because we think that this might have been our last time to stay at the Westin, after 20 years it did not feel like Home any longer, so sad.
August 11, 2014
Rated 5 out of 5 by EngagementTripCouple2014 Engagement Trip
Fabulous trip! The service was phenomenal and attentive. Swim up bar, activities and rooms were just a small portion of the amenities.
August 11, 2014
Rated 5 out of 5 by TexasBama84 August Stay
We read reviews on several of the major hotels on Seven Mile beach and chose the Westin. We could not have been happier with our stay, the hotel was awesome and the staff was very friendly and helpful. We will stay at the Westin when we retrun to Grand Cayman
August 10, 2014
Rated 5 out of 5 by Tmc1 Great location !
Hotel staff were fantastic and very attentive. Great variety of activities for all ages.
August 10, 2014
Rated 2 out of 5 by Petro43 Horrible stay
When I arrived in the late aft ,my wife and I went down to the pool area and were told there were no more towels available .. The pool was filthy and the swim up bartender had a poor attitude ... Not the way I wanted to spend my first few hours at the hotel . Two days later I wanted to surprise my wife with an upgrade to an oceanfront room only to be rebuffed by the front desk several times ... Finally on the day of my anniversary they notify me at 5:30 pm to say a room will be available at 7 pm ... Since I had reservations for dinner at seven I asked to be moved the next day only to have the rug pulled out from under me once again ... When having a conversation with a couple who arrived that day from a cruise ship they said they received an oceanfront view room for the day which they weren't even going to use ... This was really a smack in the face ,especially since I was willing to pay for an upgrade the day before for the remainder of our trip.
August 9, 2014
Rated 4 out of 5 by AnnH718 Hubbys 50th
Mgmt didn't fulfill our need for larger room. told us they'd leave a msg but never did whole vacation. Hub slept on cot for a wk for his 50th bday. SHAME!!!
August 9, 2014
Rated 4 out of 5 by Marie1125 Great Hotel/Location
Hotel was great, better than I expected. Special thanks to Carol & the other ladies at the Conceirge Desk. I had my 12 yr with me & the little birthday surprise made her feel special. They went above & beyond to help us with restaurant suggestions & activities. Everyone at the hotel very friendly & accommodating to our needs. Found the food & drinks on the expensive side & would like to see an all inclusive plan. Also a currency exchange on the property, would make things a lot easier. Thanks for making our 1st trip to the Caymans a great one, looking forward to coming back!
August 7, 2014
Rated 1 out of 5 by Disgruntled77 Not so great
When we arrived they did not have the room we reserved with 2 beds. They had a King size bed for 3 people. First they said they would send up a roll away. Then later said they would send up an air mattress ,which really did not fit the space. I asked for my money to be refunded for at least the next 2 nights but they refused. We came to look for my daughters wedding in 2015. Needless to say it won't be here. They finally gave us a free meal excluding drinks and moved us the next day to 2 beds. However they did not do this until my daughter became Bridezilla and demanded to speak to the wedding coordinator Lindsey. She was wonderful and went out of her way to accommodate us! She deserves 10 stars! And if you pay in cash they don't have change so you better have the exact amount or do what I did just rounded the dollar up! They sent us to the gift shops to get our own change which they told us that the front desk always does this to them! Sorry I just wanted to use up my camanian money!
August 6, 2014
Rated 2 out of 5 by olibhia Room issues
On arrival we were asured that our room had a balcony only to discover that it did not. As the hotel was fully booked during our stay (or so we were told) we could not be moved. The room has a serious problem with mold and is a health hazard as we explained to Aileen on front desk. This rom should not be inhabited until this issue is resolved.
The WIFI service is the worst I have experienced in any hotel I haave stayed in.
August 6, 2014
Rated 3 out of 5 by DFM14 I had expected more from a Westin
We have stayed at a Westin several times, in stJohn, St Maarten and are fully aware that the Westin has the capability of making our stay fabulous. However our stay at The Wesitn in Grand Cayman was very disappointing. There were two corporation groups in the hotel who got all the attention taking away from the regular guests. Although the staff was friendly we did not get the connecting rooms we had hoped for, had to call for clean towels, coffee and water. As a Starwood preferred member we just expected more.
August 5, 2014
Rated 5 out of 5 by RickfromDallas Excellent Resort, Great Staff.
Excellent Management, Upgraded me for free, rooms slightly small, pool needs some maintenance, great resort and would come back
August 4, 2014
Rated 3 out of 5 by traveler88op ok hotel
I like that the beach was close to the hotel. Beach was very nice. Great help with chairs and umbrellas. Our room was musty. Clean though. Staff was ok, not great. Food was good. Red Sail on property which was nice.
August 4, 2014
Rated 4 out of 5 by leep1 Heaven at the Westin
Stayed for a week in the oceanfront deluxe room on the ground floor. The convenience of being able to walk out from our patio directly to the beach not even 10 feet away was like heaven. Comfort of room was outstanding - amazed at how quiet it was, the beds were heavenly, the cleaning staff excelled in keeping the towels and in room coffee stocked. Only complaint in the room would be the bathroom definitely needed updating as the grout around the shower was falling off. We found the staff to be for the most part responsive, polite and friendly. Especially want to mention Rose at the concierge desk, Kirk and Cicero at the door. Using the equipment in the fitness room was never a problem at the 7:30 - 8:30 am time slot although my 19 year old son would have liked a weight bar rather than just free weights and the machine. Also the temp in the room could have been cooler to cut down on the sweat!
August 3, 2014
Rated 5 out of 5 by mariafly Stunning Beach, Fabulous Staff
We just returned from your beautiful hotel. The beach was absolutely stunning and the staff was wonderful. Everyone made us feel like we were special. I am a Travel Agent and would highly recommend this hotel to clients. The beach is beautifully maintained and the food and drinks were delicious! The only minor negative that I would say is that there were a lot of small children in the hot tub and pool at night and they were very loud, well past 10pm. Otherwise, everything was perfect!
August 3, 2014
Rated 4 out of 5 by GATM Seven Mile Beach right outside your hotel room
Great 6 night stay in July. Located right on Seven Mile Beach. Recommended the Westin to my friends who are planning to visit Grand Cayman.
Restaurants right on the property and lobby was a very comfortable hang out while we were killing time for a late afternoon flight.
Staff very friendly. Only complaint was that our TV remote control needed new batteries and it took 2 hours for someone to exchange it.
Overall great stay and would stay there again.
August 2, 2014
Rated 2 out of 5 by UnsatisfiedWestin Needs Improvement/Unsatisfied
I was VERY disappointed. First in the reservation process of my two rooms (using Starwood cash & points) The reservationist, (she sounds as if she had a Phillipino accent or something similar) was very nice but had a difficult time understanding my request of how I needed to prepay one of my rooms an d her accent was difficult to understand. Upon checking in, between two young ladies at the front desk they could not find my room until I gave them the reservation number (I was shocked and the entire process was a huge waste of my time. I was also late to a phone call because it took so long. Perhaps the worst was that the Internet in the room was BEYOND awful (slow). Nobody offered to look at it and they did not believe me. Had I paid for it and not received it for free because of my Starwood process I would have "demanded" a refund and I was unable to do something in e-mail as the reception was weak and spotty at best. I used to stay at that hotel often and I have always recommended people to stay there (countless times) but I was not happy with my stay and had I paid the full rate I would have asked for something in return (partial refund or extra Starwood points or ?????). I was NOT satisfied with the stay. The people working there ALL meant well and wanted to help but just did not seem swift (smart) enough in my opinion to be handle their jobs. I am sorry to tell you that but you asked!
August 2, 2014
Rated 4 out of 5 by flash07 Cayman Westin
Nice place with good beach front. Food and beverage could be better and SPG members should request rooms held for them. Rooms seem to be noisy as the doors don't close tight. Over all a good place just don't except a room by the elevators.
August 1, 2014
Rated 5 out of 5 by JohnJC This hotel exemplifies luxury and style
The staff is courteous, freindly and attentive. The hotel is kept in excellent condition and the amenities are top quality.
July 30, 2014
Rated 4 out of 5 by Tim19610000 Grand Cayman Westin - would recommend
The hotel staff was friendly and worked hard to please the guests. Hotel food was very good and not overly priced.
July 30, 2014
Rated 5 out of 5 by Daphne3164 Beautiful Resort!
I was a little concerned after reading some of the reviews, but this Westin was a great place for a family vacation! The service was great and the beach was pristine! The room temp was always nice and cool and everyone was always so kind and friendly. We had a wonderful time and would surely return. The only negative I found was the food prices were kind of high but always hot and delicious. Thanks to the ladies who served us on the beach. They were constantly running to serve! I would recommend this Westin to all my friends and family!
July 30, 2014
Rated 5 out of 5 by jdrinow Great Staff
The staff was amazing! They always said hello and no matter what everything was handled with care!
July 30, 2014
Rated 4 out of 5 by Cayman2011 Great employees and relaxed atmosphere.
Enjoyed our stay at the Westin as usual. Have returned to this hotel many times and it continues to meet our expectations.
Unfortunately, the prices continue to go up considerably each year for everything.
July 30, 2014
Rated 4 out of 5 by TPL13 Good Family Vacation
We just concluded 8 days at the Westin Grand Cayman. My wife and I and our three kids.
The trip started off in a very rough, frustrating way, however, overall it was a very nice week.
The check in process at the hotel was as frustrating as I have ever experienced. I travel pretty much every week for work, and I have never had such a poor check in experience. It put my expectations of the remainder of the week very much in doubt.
Although there were four to five attendants at the check-in desk, they did not handle the very short line of guests very efficiently. I was second in line when we walked in and it took 15-20 minutes for me to reach an attendant. Each of the attendants was working with other guests for that amount of time and the line did not budge. Once I did finally get to talk an attendant, we were told our room was not ready (which I understand as we arrived at 1:00, and check-in is at 3:00). However, when I returned at 3:00 to re-check in, I experienced the same exact thing. 15-20 minute wait when I was second in line. I have stayed at other Westin resorts, and this was not the same experience. It was unfortunate and put a bad taste in my mouth.
However, after we finally did get our room (which although tagged as partial ocean view had no ocean view), our experience became more positive.
Good beach with a very relaxing atmosphere. The sand and water were delightful.
Loved the free beach yoga and stand up paddleboarding.
Good water activities (for fees)
Decent location. Walking distance to a couple of good restaurants. We did rent a car, however, which broadened our options. The rental car helped us to be able to explore the island on our own terms, and at the end of the day, saved us some money (didn't pay the extraordinary fees to the tour companies).
July 28, 2014
Rated 4 out of 5 by Veronica72 Pleasant stay
Your best asset is the huge beach in front of your property!!! The staff I was in touch with was very pleasant overall, just at the frontdesk I think there is a lack of quality in the service ... I loved the coffe place ... good option! beach service excelent! There is a weird smell on the corridor of 1st floor from the bathing suite store towards front desk ... not pleasant!
July 28, 2014
Rated 5 out of 5 by PaulShirl58 Beautiful, clean hotel and charming service
I’m a Marriot platinum member but my wife convinced me to “defect” at least during the time in the Cayman Islands. I was very pleased with her decision.
First, the front desk was dedicated to making my wife and I having a wonderful time at the hotel especially Monika - whose personality and inter-personal skills were outstanding and transformed our vacation into paradise - thank you Monika.
Rose, concierge; the door man, the maids were all great. Katelynn, greeted my wife and I very warmly and had helpful suggestions; Michael, the steel pan player was absolutely great - putting us in a wonderful Caribbean vacation mode and played pleasingly & skillfully for many events after - and was friendly and interacted with many guests.
Your business center was very helpful for someone on vacation - it was not crowded and the signs for "15 minute" use was well done. The gym was fine. The beach was extensive, always clean. (Except for one morning, I found a cigarette butt on the beach - spoiling its beach perfection) The
water was always blue and crystal clear - I have traveled over 15 Caribbean islands and only the beach in St. Johns was clearer. The beach staff were also excellent, setting up chairs and umbrellas.
I do not have even one complaint ! - but as a board member of some entertainment groups, I have seen how relatively minor or trivial changes to a service or event have often brought enormous results in the long-term. Therefore, I will like to throw out a few suggestions they should not be seen as complaints - here are the suggestions:
1. Welcome guests with an alcoholic cocktail - adding to the non-alcoholic one in place:
a. This feature has been found to put guests in a good vacation mode; setting them up for happier stays; and is a top attractant employed at Caribbean locations; the cost of the alcohol will be quickly outweighed by its potential positive benefits, and long-lasting memories - and translate into significant increases in psychological effects thereby increasing the attractiveness of the hotel/resort.
2. Try having a welcome or orientation “party” for new guests (arrival evening or next morning) - often used to inform guests & promote hotel features (e.g. beach barbecue, schedule of live bands/music playing onsite etc.)
3. Make daily schedule of events visible (maybe next to the Spa ad under glass)
4. While the barbecue beach parties were very good, its spatial layout may be reorganized: to transform darkness into a romantic venue; smoothly integrate band into this atmosphere (Note: darkness with a few lights is not equal to romantic spot)
5. The hotel manager (or assistant manager) should mix with guests, be visible, and available to offer help, smiles, hope, recommendations etc. - thereby fortifying the remarkable efforts of the front desk, concierge, steel pan music, maids, front door workers.
I visited other hotels along the 7-mile beach - but Westin has the potential to become the top hotel in the area and among the top in the Caribbean - if management is willing to make minor tweaks to their resort. Overall, our stay was great and the above 5 suggestions are from the perspective of a entertainment board member and not from the perspective of a guest. I have other recommendations - but I don't want them to be read by potential travelers as negative - because- overall we had a stunning and superb vacation here at the Westin! You can make your vacation into a paradise if you wish to do so. We did!
Thank you all
July 27, 2014
Rated 4 out of 5 by KF890 Ocean View???
My only real compliant was that we paid for an ocean view room and our view was partial at best. Not sure I would pay for that again, unless they could guarantee that I would be higher than the second or third floor and be further down the wing so that your view is not so obstructed. Otherwise, we enjoyed our stay.
July 27, 2014
Rated 5 out of 5 by Cayman Great beach and water-sport facilities
Excellent place to chill for a long weekend or even on an extended stay.
July 25, 2014
Rated 5 out of 5 by Carney14 Great
It was great!!!!!!!!!!!!!
July 24, 2014
Rated 5 out of 5 by JDJRC Fantastic hotel with awesome/courteous staff
My wife, teenage son and I loved this hotel. The staff was outstanding from the moment we walked through the doors. Carol (concierge) and Ciccero in particular went out of their way to make our stay a wonderful one. Carol arranged for a birthday cake for my wife while we were there and Ciccero gave us tremendous insights regarding the local diving. The dives my son and I had with Ambassador Diving were the best we have ever had and we have been to a fair number of dive sites on other islands. The hotel location was perfect and the beach/water was amazing - snorkeling right off the beach was awesome if you go out far enough. The pool was beautiful and big enough to not feel overcrowded. Food was also very good (a bit pricey but that is to be expected on any island). All in all, we found this to be one of the nicest hotels/locations we have ever vacationed at. We plan on returning to this paradise some time in the future!
July 22, 2014
Rated 5 out of 5 by ColonialCouple Great Beach
Great facility...friendly staff....the nicest beach ever....lots to do if you don't mind spending a few bucks.
July 22, 2014