Rated 4 out of 5 by TPL13 Good Family Vacation
We just concluded 8 days at the Westin Grand Cayman. My wife and I and our three kids.
The trip started off in a very rough, frustrating way, however, overall it was a very nice week.
The check in process at the hotel was as frustrating as I have ever experienced. I travel pretty much every week for work, and I have never had such a poor check in experience. It put my expectations of the remainder of the week very much in doubt.
Although there were four to five attendants at the check-in desk, they did not handle the very short line of guests very efficiently. I was second in line when we walked in and it took 15-20 minutes for me to reach an attendant. Each of the attendants was working with other guests for that amount of time and the line did not budge. Once I did finally get to talk an attendant, we were told our room was not ready (which I understand as we arrived at 1:00, and check-in is at 3:00). However, when I returned at 3:00 to re-check in, I experienced the same exact thing. 15-20 minute wait when I was second in line. I have stayed at other Westin resorts, and this was not the same experience. It was unfortunate and put a bad taste in my mouth.
However, after we finally did get our room (which although tagged as partial ocean view had no ocean view), our experience became more positive.
Good beach with a very relaxing atmosphere. The sand and water were delightful.
Loved the free beach yoga and stand up paddleboarding.
Good water activities (for fees)
Decent location. Walking distance to a couple of good restaurants. We did rent a car, however, which broadened our options. The rental car helped us to be able to explore the island on our own terms, and at the end of the day, saved us some money (didn't pay the extraordinary fees to the tour companies).
July 28, 2014
Rated 5 out of 5 by PaulShirl58 Beautiful, clean hotel and charming service
I’m a Marriot platinum member but my wife convinced me to “defect” at least during the time in the Cayman Islands. I was very pleased with her decision.
First, the front desk was dedicated to making my wife and I having a wonderful time at the hotel especially Monika - whose personality and inter-personal skills were outstanding and transformed our vacation into paradise - thank you Monika.
Rose, concierge; the door man, the maids were all great. Katelynn, greeted my wife and I very warmly and had helpful suggestions; Michael, the steel pan player was absolutely great - putting us in a wonderful Caribbean vacation mode and played pleasingly & skillfully for many events after - and was friendly and interacted with many guests.
Your business center was very helpful for someone on vacation - it was not crowded and the signs for "15 minute" use was well done. The gym was fine. The beach was extensive, always clean. (Except for one morning, I found a cigarette butt on the beach - spoiling its beach perfection) The
water was always blue and crystal clear - I have traveled over 15 Caribbean islands and only the beach in St. Johns was clearer. The beach staff were also excellent, setting up chairs and umbrellas.
I do not have even one complaint ! - but as a board member of some entertainment groups, I have seen how relatively minor or trivial changes to a service or event have often brought enormous results in the long-term. Therefore, I will like to throw out a few suggestions they should not be seen as complaints - here are the suggestions:
1. Welcome guests with an alcoholic cocktail - adding to the non-alcoholic one in place:
a. This feature has been found to put guests in a good vacation mode; setting them up for happier stays; and is a top attractant employed at Caribbean locations; the cost of the alcohol will be quickly outweighed by its potential positive benefits, and long-lasting memories - and translate into significant increases in psychological effects thereby increasing the attractiveness of the hotel/resort.
2. Try having a welcome or orientation “party” for new guests (arrival evening or next morning) - often used to inform guests & promote hotel features (e.g. beach barbecue, schedule of live bands/music playing onsite etc.)
3. Make daily schedule of events visible (maybe next to the Spa ad under glass)
4. While the barbecue beach parties were very good, its spatial layout may be reorganized: to transform darkness into a romantic venue; smoothly integrate band into this atmosphere (Note: darkness with a few lights is not equal to romantic spot)
5. The hotel manager (or assistant manager) should mix with guests, be visible, and available to offer help, smiles, hope, recommendations etc. - thereby fortifying the remarkable efforts of the front desk, concierge, steel pan music, maids, front door workers.
I visited other hotels along the 7-mile beach - but Westin has the potential to become the top hotel in the area and among the top in the Caribbean - if management is willing to make minor tweaks to their resort. Overall, our stay was great and the above 5 suggestions are from the perspective of a entertainment board member and not from the perspective of a guest. I have other recommendations - but I don't want them to be read by potential travelers as negative - because- overall we had a stunning and superb vacation here at the Westin! You can make your vacation into a paradise if you wish to do so. We did!
Thank you all
July 27, 2014
Rated 5 out of 5 by Amby020 This hotel has it all
This was our fourth time staying at the Westin Grand Cayman and we will definitely return for a fifth time.
The hotel is beautiful and all of the common areas are well maintained. The front desk staff, concierge and bell hops are all extremely helpful.
The resort features such as the pool, whirlpools, pool bar, and beach chairs/umbrellas are wonderful. It makes your time at the beach effortless.
The hotel is a short (10-15 minutes) cab ride from the airport. There are also a lot of restaurants within a short walking distance from the hotel. The hotel's poolside restaurant Tortuga is great for lunch on the beach or at the pool. The waitresses will bring your lunch directly to your beach chair. There also is outdoor entertainment practically every night including different bands and a family movie night.
July 20, 2014
Rated 5 out of 5 by Wadadli Customer Service is the Key
Our first impression was the friendly staff. The room was neat and clean, the hotel was clean, close proximity to everything, but the warm, friendly, courteous staff made the difference.
My family and I enjoyed the pool and clean beach as well.
Looking forward to visiting again soon. Wished we could have stayed longer.
July 21, 2014
Rated 4 out of 5 by Cayman2011 Great employees and relaxed atmosphere.
Enjoyed our stay at the Westin as usual. Have returned to this hotel many times and it continues to meet our expectations.
Unfortunately, the prices continue to go up considerably each year for everything.
July 30, 2014
Rated 4 out of 5 by Veronica72 Pleasant stay
Your best asset is the huge beach in front of your property!!! The staff I was in touch with was very pleasant overall, just at the frontdesk I think there is a lack of quality in the service ... I loved the coffe place ... good option! beach service excelent! There is a weird smell on the corridor of 1st floor from the bathing suite store towards front desk ... not pleasant!
July 28, 2014
Rated 1 out of 5 by JG825 honeymoon nightmare
we were really looking forward to checking in to begin our honeymoon after getting married at another property. however, everything with our reservation was messed up, we were sent champagne while we were out and then it took them two days to actually find it after they told us that never happened - they left the voicemail saying they had it. when we inquired about our room location and if we received the location my husband discussed prior to check in, we were rudely told the hotel was booked. of course it magically opened up after we said we were leaving. lastly prepare yourself for the lobby, its so hot i almost passed out when were checking in.
June 21, 2014
Rated 4 out of 5 by KF890 Ocean View???
My only real compliant was that we paid for an ocean view room and our view was partial at best. Not sure I would pay for that again, unless they could guarantee that I would be higher than the second or third floor and be further down the wing so that your view is not so obstructed. Otherwise, we enjoyed our stay.
July 27, 2014