Rated 5 out of 5 by MarkSr great resort
We have vacationed several times at the Westin and have enjoyed it more and more each time. The amount of beach umbrellas were a great addition. The staff we dealt with from reservations to beach attendants were all very attentive to our needs. We highly recommend this resort.
February 26, 2014
Rated 2 out of 5 by Lagrange Disappointed in staff
I liked the location of this hotel but the staff was very unfriendly and very rude. I had two issues that were not handled well. The manager was getting complaints from other guests and they were having discussions in the lobby for everyone to hear and not in her office. I did not get the rooms I requested, this was my son's 30th birthday trip and he got a room with no balcony and a parking lot view. I also saw on the internet that a SPG member gets free breakfast but that was not honored. I was told it was only for high level members but this was not specified on the website. The only person who was nice was my massage therapist. The hotel itself was ok but very disappointed in the staff.
March 10, 2014
Rated 4 out of 5 by Fredly Checkin Delays
Hotel facility very pretty, but well overpriced for room condition.Hotel is very busy and rooms show wear and tear of traffic.
Check in crowds due to flights landing at same time.Room not ready at 4:00PM asked to wait!! Very bad!!
March 10, 2014
Rated 4 out of 5 by Waverunner Great beach area
The beach was close to the hotel, clean and safe
March 9, 2014
Rated 1 out of 5 by Tony65 NEVER AGAIN!
Having stayed at many Westin Hotels in the past I must say that my stay at the Grand Caymans was less than favorable. Registration seemed to take a very long time and NO help was offered to get our Luggage up to our room. Since we were a day late in arriving ( No fault of this Facility) due to Airline overbooking flights we couldn't wait for a Hot Shower and a change of clothes. The shower occurred, the HOT part was not meant to be, of course no mention of this at the time of Check In. We find out a hour after our cold Shower that this had been an issue for at least 2 days! A heads up would have been appreciated, it wasn't like they didn't know! We were here on a business trip with 65 rooms booked by our company, we opted to stay a few extra days, Thank Goodness it only ended up being only 1 extra Day, I would not have wanted to had to pay for any more than that! We had one morning the entire trip to sleep in and you can only imagine my extreme disappointment when I received a wake up call @ 6:00A.M. on that 1 morning! The room itself was average at best! I contacted the front desk on both of these instances and to my surprise it took 2 days for anyone to get back to me! This is NOT the type of service I expect from a Hotel of this caliber, I can only assume that they feel their location can make up for their service. The beach was 1st Class, however receiving service was a rarity. It will be a Cold Day and probably a COLD Shower before I would recommend or stay here again. I've been told I would receive 6,000 points for being a SPG Preferred Customer, I haven't seen this nor do I expect too! WHAT WOULD I DO WITH THEM ANY WAY! This has left a very bad taste in my mouth and I can't imagine staying in any Westin for quite some time if this the way a SPG is treated I would rather not be one!
February 23, 2014
Rated 4 out of 5 by scott107 Suprised By Staff
This should have been and could have been a great location but the staff really, really needs some work. They overbooked causing us to have to move rooms, internet didn't work (well 4 out of 5 days), the cleaning staff must have come to our room at least 3 to 4 times each day (they could have dropped off rum cake, water, asked about towels in one trip...my opinion). I even asked about some credit becasue i was paying for ocean and got alley/parking lot with only a we will look into comment. At least charge me for what I get. Be cautious about staying here. Lots of potential but...
February 26, 2014
Rated 4 out of 5 by tmills91 Family Friendly paradise
Just wrapped up a trip to Cayman and my family and I loved the island. We've been all over the Caribbean and Mexico and were pleasantly surprised with the islands beauty and also creature comforts when needed.
The hotel is a bit dated, especially the rooms. With that said you don't go to CI to sit in your room. Thank you to Angelica and a very solid front desk staff. Two areas that I think they could really improve on are WiFi and concierge. WiFi was spotty at best and while the concierge was nice they were impossible to reach by phone and not all great at offering suggestions.
As a platinum guest you do get a very very nice breakfast buffet for you and a guest. Omelette stations, fresh fruit, cereals...you name it they have it.
All in all a welcoming island and I wouldn't hesitate to come back to Westin Cayman.
February 28, 2014
Rated 5 out of 5 by Lin42 Fabulous!
We just returned from a 6 night stay. This hotel was wonderful. After reading some of the reviews, we were a little nervous about our stay. We had a wonderful vacation and would highly recommend this hotel. The hotel is situated in a breathtakingly beautiful location. As you leave the lobby, you walk through large glass doors to the pool area and then step down to gorgeous white sand and the Caribbean Sea. My kids loved the pool and the free juice in the lobby each day. My husband's Platinum status earned us an ocean view upgrade, free WiFi, and complimentary brunch for 2 each morning. We were able to snorkel right off of the beach (Governor's Reef is to the right of the hotel - swim out until you see TONS of tropical fish! Trust me, you'll know when you get there!) We ate lunch at the pool grill each day - which we found to be a fantastic value. (Grilled cheese sandwich, large bowl of fruit and bag of chips for $4) Ferdinand's provided us with a delicious dinner in a quiet atmosphere. The concierge provided us with great info and coupons. They recommended a free Red Sail Catamaran ride to Rum Point for dinner and the Dolphin Discovery experience - both were the highlights of our trip! I can't say enough wonderful things about our experience. It was the best family vacation we have ever had! Thank you Westin!
June 25, 2012