Rated 5 out of 5 by AlexG Great Family Vacation
Another great time at the Westin. The staff was super friendly and special accommodations (crib) were made since we were travelling with a 5 month old.
As a platinum member, we were upgraded to Deluxe Ocean Front room. The room was spacious and had great views. It also had hardwood floors instead of carpet.
The staff was super friendly. The door man remembered us from our last trip in March, the house cleaning staff was very attentive, and concierge service as always provided the best restaurant recommendations.
As always the beach was clean and the water was perfect. I love the consistency of quality and amenities at this location. Great Vacation… can’t wait to come back.
January 20, 2015
Rated 5 out of 5 by rob99 Excellent Hotel, Staff, Service and Location!
After reading the rest of the older reviews I was a little apprehensive about staying at this property. I am now 10 days into our 15 day stay and everything has been EXCELLENT with our vacation. From the staff at Ferdinand's (on site restaurant), the pools/bar/beach and front desk we have had nothing but a positive experience. The hotel is in excellent condition and as I write this review they are touching up paint, landscaping, etc. Also, I received a room upgrade for being Platinum and every morning our breakfast buffet is free ($20/CI/PP). Overall, do not be concerned about the past reviews and stay here - off to the beach for us!
December 12, 2012
Rated 5 out of 5 by Lin42 Fabulous!
We just returned from a 6 night stay. This hotel was wonderful. After reading some of the reviews, we were a little nervous about our stay. We had a wonderful vacation and would highly recommend this hotel. The hotel is situated in a breathtakingly beautiful location. As you leave the lobby, you walk through large glass doors to the pool area and then step down to gorgeous white sand and the Caribbean Sea. My kids loved the pool and the free juice in the lobby each day. My husband's Platinum status earned us an ocean view upgrade, free WiFi, and complimentary brunch for 2 each morning. We were able to snorkel right off of the beach (Governor's Reef is to the right of the hotel - swim out until you see TONS of tropical fish! Trust me, you'll know when you get there!) We ate lunch at the pool grill each day - which we found to be a fantastic value. (Grilled cheese sandwich, large bowl of fruit and bag of chips for $4) Ferdinand's provided us with a delicious dinner in a quiet atmosphere. The concierge provided us with great info and coupons. They recommended a free Red Sail Catamaran ride to Rum Point for dinner and the Dolphin Discovery experience - both were the highlights of our trip! I can't say enough wonderful things about our experience. It was the best family vacation we have ever had! Thank you Westin!
June 25, 2012
Rated 5 out of 5 by jds1983 Great staff, great vacation
Stayed here with my wife and 1 year old son this past summer and had a fantastic time. We've stayed here 10+ times and will continue to return to the property for a multitude of reasons.
It is in the prime stretch of 7 mile beach and you literally walk out the door onto the beach and can snorkel, swim, etc. right on site. It is also centrally located and you can walk to restaurants, bars, grocery store, and most everything you need.
The people are working here are equally as great. Hadi at the front desk and Bob at the pool bar go above and beyond and really make the stay special. People like that are what keep me loyal to starwood and coming back to this resort.
We can't wait for our next visit!
December 22, 2014
Rated 4 out of 5 by Nikkillb Beautiful beach in your backyard
First the cons: way too many kids and parents not watching them. Don't eat at the BBQ, the food was hamburgers and hotdogs and they were all over cooked with the pricing outrageous. The bathroom door was like a closet door, so no real privacy.
The pros: beautiful beach out your back door! When the lobby had refreshing drinks, it was outstanding! Close to other restaurants. The fitness center was awesome!
January 10, 2015
Rated 1 out of 5 by Aaodao Shame of the Westin brand
This is a serious complaint and concern. SPG should seriously reconsider keeping the Westin Casuarina in Grand Cayman as a franchise facility. This facility and their managemnent is a disgrace to the Westin brand.
You need to spend some serious time reading the guests comments place in Trip Advisor, I put my 2 cents in there too.
From the new general manager, who shows how little he knows about SPG and customer service as soon as he opens his mouth, to the front desk manager (David) who is pretentious, condescending, and disrespectful. The facility is run down, the beach area is dirty and disorganized with broken chairs and poor caring. This facility only cares about robbing the customers of their money by over charging and misguiding the guests.
In my situation, I was lied to, I was called a lier by the David guy, and the room I was in was in disrepair.
I would much like to speak with someone at SPG on my return to the States. This may mean taking my business to another chain all together, it is up to you.
Never been so offended and outrage about an hotel stay.
THIS FACILITY SHOULD NOT BE A MEMBER OF THE SPG FAMILY.
December 6, 2011
Rated 5 out of 5 by Thoreau Best of the Caribbean
We just returned from 8 days at the Westin Casuarina on Grand Cayman, and our experience was superb. The hotel is located on a perfect part of 7 mile beach with great snorkeling just off shore. There are plenty of lounge chairs, both on the beach and around the pool, and the staff is great with providing good service at both locations. BTW, the waitresses came from all over the world--France, Italy, Belize, Cuba, Dominican Republic, Philipines, Canada, Serbia, and many more locations. All were friendly and efficient.
February 8, 2012
Rated 2 out of 5 by kim333 Not worthy of The Westin name
A huge letdown! I'm a firm believer in "you get what you pay for" and I certainly did not here. There was no hot water or water pressure in our 2 bedroom "suite" for the whole week. They said they fixed it and sent us up a $4 bottle of red wine for our inconvenience. Yes, $4. That's less than a bottle of water on site! We payed holiday, Westin prices for our stay and in return felt as if we were at a cheap motel. The terraces were covered in bird droppings and were not cleaned the entire week and towels were not replenished the second to last day. The bathroom's were from the 1970's - toilet, one sink and a tub with a dirty shower curtain falling off it's hooks. Our room keys did not work on a daily basis(they were not near our phones) and we had to visit the front desk numerous times for new ones throughout the day. I finally sat down with another manager and while he did take off $1000 from our bill, that is less than 4 % of what we paid for the week. The location is spectacular. Thank goodness for mother nature. We spent from sun-up to sunset on the beach, away from the accommodations. One positive note: except for one manager, the customer service was incredible - the beach ambassadors, beach waitresses, Red Sail Sports, The Beach House waiters, etc were kind and attentive. I'd like to see a bit more accountability on Westin's part for the cost of my stay.
January 6, 2015