Rated 5 out of 5 by KimOx Very Nice but Expensive
Traveling with extended family. We had wanted a villa but none were available (which in retrospect, seems odd since not many people were around) It turned out to be great. We had rooms near each other and very near the pool. Surprise was that all those taxis saying "Westin" on them, that in previous visits to St John (not staying at the Westin) I had assumed meant free transportation into town for Westin guests, actually cost money - a lot of money when traveling with many family members. The resort charges the amenities fee beginning the day you arrive, even if you arrive late in the day. It's a great place but expect to spend a lot of money.
July 24, 2014
Rated 1 out of 5 by sousaiv No longer a wonderful upscale resort
We have been coming here for 5 years and quite frankly were excited that there was a 50 million dollar renovation going on.
Well, truth be known, it appears that the vast amount of that money is being spent on converting hotel rooms to time shares.
What money has been spent on the hotel was spent on taking away the beautiful wood shingles and replacing them with cheap looking plastic. The old beat up furniture is still in the rooms, and almost nothing has been done to the tired bathrooms. Instead of the nice stamped concrete, ugly cement has been used for walkways around the property.
They have managed to turn this beautiful upscale resort into a carnival cruise ship complete with loud kids games at the pool in the afternoon.
Oh, and did I mention the three cock roaches we had in our room this morning.
If you want and expensive place to bring your family...perfect but if you are looking for a relaxing high end resort stay away.....It's become anything but....a real shame.
July 21, 2014
Rated 3 out of 5 by rihokie37 Great Location, Nice Amenities, but Needs work to Be a True Starwood Level Property
As a return guest of this hotel, I enjoyed the location and many of the ammenities at this Westin. Unfortunately, the service of the staff, primarily the front desk staff, was not up to standards. We experieced many delays in check in, several errors with our room, and a generally unpleasant attitude from many staff members we interacted. The hotel also had continued issues with wi-fi and other expected services. On a positive note, the staff at the 2 outdoor restaurant/bars were wonderful, and the house-keeping staff was pleasant when we interacted with them. I would recommend this resort based on location alone, but would be very hesitant to endorse the customer service, especially to another Starwood member. I don't feel that this property embraces the typical Starwood experience.
January 30, 2012
Rated 3 out of 5 by KMTMN The value just is not there.
The room was not thoroughly cleaned upon arrival...bugs in kitchen, silverware and dishes were dirty, as well as shower in mstbed. Not enough closet space, could not hang standard hanger in guest room. Room was a long way from pool and lodgenet was out 1/3 of our stay.
Spa facility was substandard, yoga cancelled twice, despite 8am start, no prior notice and we were charged $45 per day? Tried to attend SuperBowl party, too many people, not enough seats/tables and $18 per plate for hamburgers and hot dogs?
This is suppose to be top resort, fell well short. We will not return, nor recommend and we are Starwood Owners!
February 19, 2012
Rated 2 out of 5 by BeachLover Westin St. John - Hotel Rooms
The fact that this hotel is located on the island of St. John is wonderful. It is also nice to stay in a place that has the option to go to the pool, hotel beach or drive/taxi to another beach on the island.
This is our third time at this resort and will probably not stay here again. We first came in 2004 and back then, the hotel rooms were out of date. They have only gotten worse over the years with more wear and tear and no updating. The pictures on the website are very deceiving, most of these are of the villas, not the hotel rooms. The hotel rooms do not have updated bathrooms. The sink in our room was mauve with stains from over the years. The walls, tub and caulk were all also very old. No matter how clean the bathroom truly was, it just felt dirty because of the upkeep.
The staff was nice and friendly, however the service was slow. Including shuttle service and requests to fix problems in our room.
The food, spa and drinks were expensive, but this was expected at a resort.
This trip we rented a car at the St. Thomas airport and took the car ferry from Red Hook. This allowed us to avoid the frustruation of the Westin Breeze (Ferry) that we had in the past. This also allowed us to explore the many beaches on the island.
November 28, 2011
Rated 1 out of 5 by Natalie37 Very Disappointed
We have stayed many times at the Westin in St John and have always enjoied it. Last year we really noticed that the rooms had major wear and tear and smelled of mold. This year we thought we would try again and request one of the renovated rooms. Our renovated room was gross and not what I would consider a Westin standard. The cement walls are painted so many times there is thick sticky shinny paint in terrible colors. The renovated tile is lathered with grout right up to the paint and the corners are filled with dirt and grime. I am disappointed again.
We checked in and were expecting with Gold status that we could have an early check in, that was not granted (traveling with an infant that was hard) then the ground floor accommodation we expected from our reservation was not granted either. Then we called the staff three times to let them know or disappointment and nothing was done to rectify the situation. They did offer to move us the second morning but were not being very realistic considering we traveled with two children.
Basically was glad to get out of the hotel.
Grounds looked nice and the staff aside from the front desk and management were friendly.
Over all very upsetting.
Hotel upkeep terrible.
October 26, 2011
Rated 3 out of 5 by Catty Off season or renovation? Not a pleasant stay
We stayed here mainly for the proximity to the USVI national park and it's a Starwood chain. I've had many pleasant stays at other Westin resorts or hotels and We've always enjoyed it but this resort definitely fell short to our expectations. Instead of lengthy essay I'll summarize the pros and cons:
-Nice beach, not overly crowded (maybe it's off season)
-Water sport rental service is good
-Vacation desk staff is knowledgeable
-Plenty of Jeeps in the car rental (you'll need it for unpaved, hilly and bumpy roads in the national park)
-The ferry service to/from airport is convenient
-No luggage rack in the room - had to ask for it
-The faucet in the sink is rusted and it splashes on us every time we turn it on - talked to service and it's improved
-Pool is under renovation. The only full service restaurant for dinner is beach cafe as they closed Cruz Bay Prime (seasonal?). Mango Deli is another food choice but during vacation we really wanted to eat in a restaurant instead of a deli - we've done enough during work days
-We ordered dinner to our room and the beer came in a bottle. No bottle opener in the room or on the tray. Had to call them again to open it
-Long wait at the vacation desk (30 mins)
Since it's off season, I recommend going out to Cruz Bay for dining, even though some are closed too, plenty of good ones are available and have no wait. You can find menus at the vacations desk and ask them to make reservations for you.
October 1, 2013
Rated 3 out of 5 by devguy What spa?
So let me start by saying that often times while on vacation, my wife and I will take an entire day as a "spa day." when we booked this trip, I spoke with Matt (spa manager) and booked a spa package for both myself and my wife. We booked a three hour package that with tip totaled almost $900. Matt informed me that prior to, and after our treatments we would have use of the "facility" for the day. I figured as with most high end spa's that there would be the expected amenities available.
When we arrived to the spa, we discovered the spa was located in the back hallway of the workout room. There are three treatment rooms, and literally a closet where nails and feet are done. You walk into a locker room that is reminiscent of a 1980's high school locker room. There is a toiled and a bench with lockers. No amenities to be found. While our actual treatments were okay, the facility was not remotely up to par.
The rooms have the signature Heavenly Bed, which is by far the best thing about the hotel, and they did not disappoint in this area. The bathroom is a seperate story. The caulking was coming off of the tub, there was mold on the shower head and the grout, and the fixtures were coming off from the wall. The bathroom was so unacceptable I took photo's and sent them to Starwood.
January 26, 2012