Rated 5 out of 5 by patat Very nice stay
As always - comfortable and value for money. Nice room, good breakfast, good bar. Nice and helpful staf.
August 27, 2014
Rated 3 out of 5 by stephi This hotel is well located
-Beds are too small and too soft
August 25, 2014
Rated 4 out of 5 by Green66 Very good and central hotel.
The hotel is very good and at the heart of Berlin. The rooms are spacious and conformable.
Although some members of the staff are really good, the majority was inattentive.
August 23, 2014
Rated 5 out of 5 by Stefan1 My Home in Berlin
when I do not want to stay at home, this is my alternative Home in Berlin. Central, easy, comfortable and friendly.
August 22, 2014
Rated 5 out of 5 by Viz7 Great quality hotel in an excellent location
The hotel is has a very central location, close to many of the cities main attractions. The room was very comfortable, staff was efficient and friendly. Services were of great quality.
August 19, 2014
Rated 5 out of 5 by anicknamethathasnotbeenta Westin Grand Berlin
Both the location of the hotel and the facilities of the hotel are excellent. We had a great stay at the Westin Grand and would recommend this hotel for both business and pleasure. The only issue I had was the high cost of Internet at the hotel. Nowadays, free Internet is expected as part of the overall experience. Besides that I loved the place.
August 18, 2014
Rated 2 out of 5 by SBHS Terrible customer service
We stayed at the Westin Grand over the holidays and expected spectacular service and facilities given their mostly positive reviews. The hotel itself is located in a great area, and the rooms were nice, though small. The pool and gym area is nice as well. The concierge was helpful, but sometimes seemed impatient with our questions.
Finally, we arrived the hotel and I expected a queen bed. They did not have our room available and said they would push two twins together to make a king for us. I thought this was ridiculous, and asked for a different room. They said the only other rooms available were an upgrade and were an extra 20 euros a night. We were exhausted, and ended up paying extra for a queen room (which was what I had already booked!). They did not offer us any refund for this, nor did SPG or the hotel help us with this afterwards. Will not be staying here or recommended this place again.
January 15, 2012
Rated 5 out of 5 by Rikke1973 Hotel with good service central placed in Berlin
This hotel has good service and an excellent breakfast buffet. The hotel is central placed in Berlin. The hotel facility is light and classic.
August 18, 2014