Rated 5 out of 5 by AA2013 Perfect location and outstanding services
This location is absolutely perfect for tourists: only 20 minutes from the airport, next to the main streets and attractions.
April 13, 2014
Rated 5 out of 5 by History44 My Home in Berlin
The Westin Grand is my home away from home anytime I visit Berlin be it for work or leisure. I feel at home from the minute I am met at the airport until I check out. They not only meet but anticipate my every need.
April 6, 2014
Rated 4 out of 5 by FrequentTravelerSeattle This hotel has great staff
Stayed at this hotel for 3 nights. We asked for a drop off laundry service and the concierge was excellent in doing research for us and getting us the information. They always went out of their way to answer our questions, provide recommendations and help us look for information. This hotel exceeded my expectations. My only recommendation is that they work on the cooling in the rooms. We had to open the windows to get the room to cool off. Great place to stay overall and I hardly recommend this place.
April 8, 2014
Rated 4 out of 5 by BigTraveller Westin Berlin April stay
Special mention is deserved for Andrew and the other concierge staff. Very helpful throughout my stay. Fantastic service by them!!!
Restaurant staff and food was also very good.
VERY low housekeeping service. Did not even clean everything in room. Left obvious trash - example an empty soda can should not still be left on the counter, etc. Did not replace the complimentary water each day. But front desk staff said it should have been done. Bathroom sinks not cleaned. Not what I would expect from a Westin!
April 5, 2014
Rated 5 out of 5 by Katweezy Beautiful and Great Location!
This hotel was gorgeous! They really deserve "Grand" in their name in this case. Staff was wonderful and the location even better. Walking distance to most the sites and tons of great shopping right there. Would certainly stay again and recommend.
March 25, 2014
Rated 4 out of 5 by Jake1961 Booking not meeting expectations
As a family of 5 we asked a "double" room i.e. connected or close to each other. the booking was done in Oct 2013 and still the rooms were not as expected. I even had to downgrade the other room to get closer to the other room.
April 7, 2014
Rated 4 out of 5 by Chassis1 Check-out, Gym
the stay on your hotel was very good and I would recommend to stay in your hotel to my friends.
Exceptionally friendly and professional was the gentlemen who did the check-in.
The lady at the SPG-counter at thec check.out was very cold and almost unprofessional. She did her job, however without passion for the guest. This overshadows somewhat the experience.
April 3, 2014
Rated 1 out of 5 by jenever bad experience
being platinum member forget about this hotel if you are thinking that you are special. no no no. you are average costumer with any recognition for your loyalty. no upgrade, no bonuses. i read once again benefits i have and found that i can choose breakfast as welcome gift. well, reception didn't ask me about anything. hope they at least put points to my account
April 2, 2014