Rated 5 out of 5 by Club2430 Westin Berlin (alternative Club Lounge)
In response to Anonymous (November 22) about the non existent Club Lounge.
SPG are my primary hotel chain and I firmly believe in a 2 way relationship between service provider/guest.
I may it my business to get to know GM and staff because the positive interaction is the only way any hotel really knows what their guests really need.
In my case, GM's at the hotels I regularly visit know of my preferences and a Club Lounge is indeed very high. You are right, the Berlin hotel has no Club Lounge but the staff made an alternative solution very possible and extremely workable.
I may sometimes be demanding, but I make sure to create positive interaction with management and the outcomes are that the SPG hotels just get better and better after each visit...
(and no I do not work for Westin / SPG or any associated companies)
November 22, 2013
Rated 3 out of 5 by tbk2000 Renovation, Noisy, Uninteresting
Arrived late on a very busy night, no upgrade, smallest westin room i have ever been in with a view of a construction site, no assistance to the room with three bags, interest did not work, network was too busy because the hotel was full, you dont plan for the hotel to be full? no toothbrush in the room, no shaver, no mouth wash, i stay in 3 star hotels with these amenities...... boring ..... unimpressive, especially when i paid ober 400 euros a night, very boring....
March 8, 2013
Rated 4 out of 5 by Chassis1 Check-out, Gym
the stay on your hotel was very good and I would recommend to stay in your hotel to my friends.
Exceptionally friendly and professional was the gentlemen who did the check-in.
The lady at the SPG-counter at thec check.out was very cold and almost unprofessional. She did her job, however without passion for the guest. This overshadows somewhat the experience.
April 3, 2014
Rated 5 out of 5 by Serge Weekend in Berlin
Great location,good restaurant. Historical bilding.
May 10, 2014
Rated 1 out of 5 by jenever bad experience
being platinum member forget about this hotel if you are thinking that you are special. no no no. you are average costumer with any recognition for your loyalty. no upgrade, no bonuses. i read once again benefits i have and found that i can choose breakfast as welcome gift. well, reception didn't ask me about anything. hope they at least put points to my account
April 2, 2014
Rated 3 out of 5 by Bert717 Disappointed
Very poor Internet connection speed - even wired was very slow. Forget about FaceTime. When I left at 7:30 am there were no taxis and no doorman to help. The two concierges actually hid from view from the many angry guests who were trying to get taxis (quite comical actually...) it took 20 minutes to get a cab. Had a drink in the lounge..service was very slow and unfriendly....I'm a big Westin fan but I can't recommend the Westin Grand in Berlin..
January 19, 2013
Rated 5 out of 5 by jdsf Berlin
all aspects of the hotel we're near perfect, with 1 exception and that is th woman who checked me into my room at at 5am in the morning was not exactly rude but very uninterested in the process. after telling me the entire hotel was empty she took me into a room that overlooks a massive construction site. which resulted in me having to go down back to the front desk and check into a new room. it was apparent that she found this very annoying.
January 7, 2013
Rated 4 out of 5 by justjacko Construction & Road Closure should = special condition
staff friendly and polite, however construction and multiple road closures made it a difficult task to get within a block of the front door of the hotel. This is normal since most of berlin is under construction - would have preferred some notification of the cluster prior to arrival. Would stay at hotel again but be sure to verify roads and traffic. (it took 3 hours to get into the city and to hotel with traffic and multiple road closures)
October 1, 2012
Rated 4 out of 5 by DPD88 Overall Westin Experience
Overall the Westin was a nice hotel. Although hard to find, due to city construction, the overall look/feel of the hotel was nice and it is located in perfect central location. The room was spacious and comfortable. No issues with cleanliness either. The breakfast buffet is one of the best I have ever seen. However, there were some issues with staff. Upon arrival, there was a receptionist who appeared to be new and the check-in was rather lengthy. After seeing the room, it was known that this was not the room we needed and had to re-engage with the receptionist to find us another room. Also, when departing, the valet staff took an extremely long time to bring the car. After 30 min. of waiting, we asked the valet staff how much longer and he replied 4 more min. and the car finally arrived. Nice hotel, however not the Westin standard I have been used to.
October 21, 2013
Rated 5 out of 5 by MM14 Comfort and Location
This hotel is exactly what you expect from a Westin Grand, it is comfortable, very nicely decorated and has a friendly staff. The hotel has a great location about 6 blocks from Checkpoint Charlie and located right at the Ubahn for access around the city.
We really enjoyed the Christmas Markets and the hotel is located just a few block walk from the best of the markets. I will return to this hotel if I am ever back in Berlin.
December 7, 2012
Rated 5 out of 5 by elelem7 Grand, for real!
I come here every time I am in the capital! The check-in staff is incredibly friendly and even all the housekeeping attendants are smiling and greeting you whenever you pass them. The real deal though is the restaurant staff - I love them. Especially the woman with the short hair always made our stays wonderful! ALso, I love the facilities. The pool is beautiful and the gym practical. Always an amazing stay! Thanks everybody!
January 4, 2013
Rated 4 out of 5 by SUI292 Nice atmosphere
Very nice Lobby, exzellent but extensive breakfast.
Friedlos Staff, excellent rooms,
Price for Internet and and Sauna mich to high
April 26, 2014
Rated 4 out of 5 by BillN Solid Westin Style
Family visits have taken me to Berlin frequently, so I've stayed at the WGB twenty or more times. This is a well run property, and no other hotel has a better location when all factors such as convenience to transit, cultural sites, restaurants, etc, are considered. One of the few negatives is a renovation several years ago that replaced several fine atmospheric restaurants with a more generic although good lobby facility.
August 29, 2012
Rated 4 out of 5 by Patricia8 excellent location
We stayed here for 4 days in March 2014. I am used to spending time in the Westin in Dublin and love its fires and atrium bar. I missed the fires and the lounge is not as luxurious as the atrium at the Dublin Westin. It was also very expensive to have a drink here. Otherwise we were very happy with our stay here.
March 29, 2014
Rated 5 out of 5 by Robby19 Fantastic Hotel in Great Central Berlin Location
I'd highly recommend this hotel. On Unter den Linden, the main street of East Berlin, just a block or two from the Brandenburg Gate. Staff made several great restaurant reservations for us without any issues. Happy to store our luggage both before we checked in and after we checked out. Top-notch rooms, a great hotel bar, and a beautiful layout; the grand staircase is very impressive. Perfect for our vacation in Berlin!
October 10, 2012
Rated 5 out of 5 by dee68 Our Westin SPG Expierience in Berlin
We had just flew in from Venice from a week cruise in Greece. We were tired, but looking forward to the first time in Berlin. Impressed by the grandeur of this hotel we were greeted with a great smile from the Westin attendant. We loved the fact that without even asking she saw we were a Gold Member and were upgraded to a most fabulous suite. We felt like royalty! Thank You for your great attentive service Westin!
October 20, 2012
Rated 4 out of 5 by Somedude Berlin
Hotel Gym is too small and lacks professional workout equipment, but Fitness First next door offers a good alternative. I was upgraded to a suite as a Platinum member, but it only had a small window with a garden view. In the bedroom I thought I had a bigger window but it was only a curtain covered wall. The room itself was quite big but the furniture nor the décor filled the room to make it feel like home.
October 11, 2012
Rated 3 out of 5 by Timbo13 Berlin stay
I thought the service, especially from the concierge desk was mediocre at best. We asked for restaurant suggestions and were suggested the same mediocre restaurant by every concierge we asked. It would seem there are kick backs for hotel guest visiting the restaurant?? The other point that was frustrating was the shower set up in the room. It was not nay small but left water all over the bathroom floor.
May 30, 2013
Rated 4 out of 5 by Jake1961 Booking not meeting expectations
As a family of 5 we asked a "double" room i.e. connected or close to each other. the booking was done in Oct 2013 and still the rooms were not as expected. I even had to downgrade the other room to get closer to the other room.
April 7, 2014
Rated 4 out of 5 by meisterwatt Great facilities
The hotel has amazing facilities (gym, pool, lounges). My only complaint was the the rooms were incredibly warm and there was no way to use the air conditioning to cool it down. I tried the window but that was too loud. Other guests in my group also mention the heat!
Otherwise, the hotel was perfect.
March 20, 2014
Rated 4 out of 5 by Spb2nyc Very comfortable, great breakfast
Got silent room with nice balcony. the hotel is being built underground, many complain about the noise. if you choose a room with yard view it be quiet.
Hotel forgot to congratulate me on my birthday. I think the hotel should be more "perconal" to guests.
surprise awaited me in check out. I have charged for breakfast and I found a check for 60 euros from another room in my account. was unpleasant.
May 21, 2013
Rated 4 out of 5 by Josefin78 Nice location
Me and my brother goes om an anual trip to Berlin and this year we choose to stay att the Westin Grand Berlin. It has a great location whith everything close by and easy acces to the U-bahn.
Tha staff was nice and as a bonus we got to check in early om the day of arravial, great when you-r abit tired from traveling.
We didn't have time the go to the spa this time so we'll have to go back for that!
December 12, 2012
Rated 1 out of 5 by Eriston Worst SPG experience ever!
They gave me a room with 2 single size beds (twin in the U.S) and I was with my wife and my 7-year-old boy. When I requested them to place a portable bed for my son, they wanted to charge me 60,00 Euros for the night. Instead of giving me another room with at least a king bed, the staff suggested me to move the twin size beds together.
Thank you SPG for the worst night experience ever.
March 31, 2013
Rated 4 out of 5 by Gmwaldron Great location in Berlin
The hotel is very well located. The bed was incredibly comfortable and the hotel is quiet despite being in the center of Berlin. I was very dissappointing that a hotel that I would expect caters to business travelers does not offer free Wifi in the rooms. Despite the purpose of my visit being leisure, I still needed to be connected for purposes of finding my way around Berlin.
September 25, 2013
Rated 4 out of 5 by Luvtrvl Good Location Surrounded by Construction
Very nice hotel in shopping area of Berlin. Centrally located within walking distances of Brandenburg Gate, Checkpoint Charlie, Berlin Wall, Jewish Museum and Holocaust Memorial. Hotel is warm and well maintained with some old world charm. We stayed in junior suite and it was quite lovely and well-appointed. It doesn't appear hotel receives too many English-speaking patrons as few of the "behind the scenes" staff were comfortable speaking anything but German. Caution: spa services are somewhat lacking. Facials were "different" from anywhere I've been and not worth price. Daughter had "mani/pedi that took over two hours that did NOT include foot massage or nail polish. When notified front desk staff, they credited 50€ but still wasn't worth it! Massage by Johann was amazing! Food in hotel caters to Germans and is overpriced. All said and done, would stay again minus mani/pedi and facials, and would eat elsewhere.
October 11, 2013
Rated 4 out of 5 by Smartfoneaddict Great location & Ambiance
Great location, great lobby decor/ambiance and pretty good room comfort. A bit disappointed though: No coffee/tea in room; heavinly bed not as heavinly as elsewhere (particularly pillows); no Platinum room upgrade nor were we asked about our preferred Platinum guest amenity! :(.
(Ongoing construction on Friedrichstrasse and Unter Den Linden is a bit of a pain right now)
July 31, 2012
Rated 4 out of 5 by SooMoo Superior location in Berlin City Center
Located at Unter den Linden and Friedrichstraße. Easy walk to most locations of interest incl govt, excellent access to Berlin's great public transportation system.
Traditional German but modern style.
Ongoing underground construction not a problem except normal daytime working hours.
Not a good experience with bathroom servicing this time,
We'll be back in a week.
January 17, 2013
Rated 5 out of 5 by Pamela3901 Among the better world hotels
I've been a travel-writer for a couple of decades. The Sheraton Grand is right up there with the better world hotels - and I'm talking about the famous ones in Paris, New York and the like. Herr Concierge is amazing, the Sans Souci Suite is over the top, and the staff couldn't have been more accommodating. On top of it all, the location is perfect....so enjoy!
January 11, 2013
Rated 3 out of 5 by Georges64 Very strict check-in/out time policy
After having landed in Berlin quite early I wanted to check-in as early as possible. The staff was very kind but the check-in time policy was not flexible at all. I could get in to my room at 12.30 only after waiting 4 hours in the lobby. On the other other hand I got only one hour "extra" upon late checking out. The sauna and internet are also extras....
October 24, 2012
Rated 4 out of 5 by Konsta Good hotel
Very clean room with what would have been nice views if it wasn't for the construction. Good but small gym. OK bar. Great staff who brought ice to the room, went to shut down a party next door that didn't stop despite of me going to the door. Very helpful concierge. Only con I can think of we're the beds: too soft and caused back pain. Great location.
April 1, 2013