Rated 5 out of 5 by Stefan1 My Home in Berlin
when I do not want to stay at home, this is my alternative Home in Berlin. Central, easy, comfortable and friendly.
August 22, 2014
Rated 5 out of 5 by Rikke1973 Hotel with good service central placed in Berlin
This hotel has good service and an excellent breakfast buffet. The hotel is central placed in Berlin. The hotel facility is light and classic.
August 18, 2014
Rated 5 out of 5 by Pamela3901 Among the better world hotels
I've been a travel-writer for a couple of decades. The Sheraton Grand is right up there with the better world hotels - and I'm talking about the famous ones in Paris, New York and the like. Herr Concierge is amazing, the Sans Souci Suite is over the top, and the staff couldn't have been more accommodating. On top of it all, the location is perfect....so enjoy!
January 11, 2013
Rated 3 out of 5 by Georges64 Very strict check-in/out time policy
After having landed in Berlin quite early I wanted to check-in as early as possible. The staff was very kind but the check-in time policy was not flexible at all. I could get in to my room at 12.30 only after waiting 4 hours in the lobby. On the other other hand I got only one hour "extra" upon late checking out. The sauna and internet are also extras....
October 24, 2012
Rated 3 out of 5 by stephi This hotel is well located
-Beds are too small and too soft
August 25, 2014
Rated 5 out of 5 by gabi001 Our 2th time
This is our 2th time at this hotel, we love this hotel rooms, facilities, staff & of course the great location.
We are enjoy & recommend for this hotel to all of our friends every time they come to Berlin.
Gabriella & Ronen Hazoum
We'll come again to this hotel next time.
July 2, 2014
Rated 4 out of 5 by Konsta Good hotel
Very clean room with what would have been nice views if it wasn't for the construction. Good but small gym. OK bar. Great staff who brought ice to the room, went to shut down a party next door that didn't stop despite of me going to the door. Very helpful concierge. Only con I can think of we're the beds: too soft and caused back pain. Great location.
April 1, 2013
Rated 4 out of 5 by LauSer central location
the only point to make is about room 211 I occupied. A deluxe city view had been reserved. unfortunately, I faced a wall with no view whatsoever. In addition the room is located right above the goods receiving area and I was woken up every morning by the noise even though you have doubleglazing.
the bar, breakfast and room service were all OK.
March 7, 2013
Rated 2 out of 5 by Charlie66 Westin Berlin
Room 177 attracted a 60 euro per day extra charge which was outrageous. Nothwithstanding that access involved changing floors twice the balcony was a joke looking at a wall and a car park and very noisy and full of kitchen smells.
Room itself was fine.
Asked manager for reduction and eventually had one days charge removed.
May 18, 2014
Rated 4 out of 5 by otje25 Good hotel, but...
Good location, great rooms, good breakfast, poor restaurant, poor wifi.
August 18, 2014
Rated 4 out of 5 by DebbyL Comfortable, excellent location
The hotel is very well located.
Room is very quiet and comfortable.
Internet is paid extra and only allows 2 devices. We needed to connect another 2 and it was not possible.
Staff at the front desk extremely professional but there was no flexibility nor any effort to be kind.
June 24, 2014
Rated 4 out of 5 by Luci Generally great but no air humidifier
I like the hotel and I also think the employees are friendly, responsive and attentive. The only issue I have is that air in the rooms is too dry. Skin and hair suffer from it and either you make sure that enough air humidifier are available (which was not the case last week) or you need to adjust the air condition in general.
January 25, 2013
Rated 5 out of 5 by Neodoc Great hotel in central Berlin
Nice rooms with excellent bath but no ice (I know it's it Europe but a lot of us ice-loving Americans stay there!). Central location was nice but there was a huge construction project going on next to the hotel so walking was kinda iffy but the noise was not a problem once inside the room. Staff was very friendly and helpful.
April 24, 2013
Rated 5 out of 5 by Lillykate3 Beautiful Berlin!
This hotel is in an ideal location. From my window I could see the Berlin Dom, Brandenburg Gate, and Victory column in the Tier Garden. Breakfast top rate and had everything imaginable . Staff at hotel very good at service! I highly recommend.
July 11, 2014
Rated 5 out of 5 by daleenri The Westin Berlin exceeded my expectations
August 17, 2014
Rated 4 out of 5 by Patricia8 excellent location
We stayed here for 4 days in March 2014. I am used to spending time in the Westin in Dublin and love its fires and atrium bar. I missed the fires and the lounge is not as luxurious as the atrium at the Dublin Westin. It was also very expensive to have a drink here. Otherwise we were very happy with our stay here.
March 29, 2014
Rated 5 out of 5 by Neoklassiksoul Top Stay in Berlin
Wonderful relaxed stay in Berlin's centrally located hotel.
Despite roadworks outside on the Friedrichstr. there was little noise on the 4th floor this night.
Probably my 20th stay in this hotel over the years and never really anything to complain about.
Things run as they should so full marks...keep the standard :)
May 6, 2013
Rated 5 out of 5 by babyjanny Luxurious Hotel
Very nice hotel. but we unfortunately had the room on the 3 rd floor over looking the construction site . They made a lot of noise trying to drill a cylinder into the earth. I had reserved the room over 2 months ago. One would think they would make arrangements, so no body use that room.
Otherwise very nice hotel.
October 31, 2012
Rated 5 out of 5 by BBri Terrific location and great service
We would strongly recommend staying at the Westin Grand given its central location and the attentiveness of the staff, especially the concierge personal. Our only complaint would be that there was not free wi fi in the lobby unlike other Starwood Hotels ie Prague and Toronto.
June 6, 2014
Rated 5 out of 5 by Barb45 Beautiful hotel
Concierge staff was very helpful. Restaurant staff friendly; food good. Close to shops, restaurants, historic sites. The only complaint was that I found the room a bit warm until I opened the window. The lobby was beautiful, with a sweeping staircase. No hesitation to recommend this hotel.
May 14, 2014
Rated 4 out of 5 by meisterwatt Great facilities
The hotel has amazing facilities (gym, pool, lounges). My only complaint was the the rooms were incredibly warm and there was no way to use the air conditioning to cool it down. I tried the window but that was too loud. Other guests in my group also mention the heat!
Otherwise, the hotel was perfect.
March 20, 2014
Rated 5 out of 5 by Bonita Great Location
The Westin Berlin is a MUST. It is in a perfect location, you can easily walk to main sights or access public transportation steps away from hotel. THE STAFF IS WONDERFUL, they make you feel at home upon entering hotel. We have stayed there twice and will visit again soon...breakfasts are delicious too!
June 20, 2012
Rated 3 out of 5 Old and needs to get up to date
We stayed over New Year. That there was no free WiFi was very disappointing. The charge would have been 7.50 Euro for one hour. On the other side the breakfast was amazing. In summary it feels like a conference hotel which got a little bit old over the years and is not up to date with the technology.
January 4, 2013
Rated 4 out of 5 by Travelbird Oasis in the middle of a big construction site
When I arrived and saw all the construction going on outside I thought - oh no.. but I had a quiet night and could even enjoy sitting outside to have a drink in the evening. The rooms are spacious and are comfortable. The warm welcome of the SPG staff gave was really nice and I hope to be back soon.
May 8, 2013
Rated 5 out of 5 by Lala Great Service & Central Location
We have stayed several times at the Westin Grand Berlin and each time have been very pleased with the service. This April, my husband forgot some clothing in the room and when I called the hotel, they easily arranged to ship the items back to our home address. This is our favorite hotel in Berlin.
June 2, 2012
Rated 3 out of 5 by SaaM Average Hotel
For business travellers looking for efficiency and top notch services, this hotel does not meet expectations. Absolutely no mention of starwood membership; gold level means nothing. Gym equipment old and badly designed. This seems to be geared towards large tourists groups and quick turnover.
October 13, 2012
Rated 5 out of 5 by dennis4529 great place to stay in the heart of "east" Berlin
The Westin Grand is in an excellent location to see the sites of "east" Berlin. It is close to Museum Island, Berliner Domer, Brandenburg Gate & the Memorial to Murdered Jews of Europe. The rooms are comfortable & elegant.
June 25, 2014
Rated 4 out of 5 by Marco63 A very convenient hotel
This hotel is quite well located and very comfortable, although no room upgrade for SPG Gold
The only issue I have is that the day I made my reservation on the SPG internet site breakfast was advertised as free, but ... it was not and was charged to me at the rate of 30 euro per day
August 3, 2012
Rated 5 out of 5 by Amyee Great location and comfortable rooms
This had been a great stay and at great prices. I enjoyed the location as it is 2 blocks from the Brandenburg Gate and walking distance to many of the attractions.
July 15, 2014
Rated 5 out of 5 by WoMa2013 The Westin Grand is my home in Berlin
This hotel is a perfect spot to stay in Berlin in terms of atmosphere, service and location. The wonderful staff is one of the strengths of the Westin Grand. The breakfast buffet is a must-see and must-taste. I already am a constant guest and will be for my further Berlin stays.
August 7, 2013