Rated 5 out of 5 by muellewa What a wonderful surprise!
Entering the Hotel just makes you feel very welcome. I enjoyed every moment (including late night-clubsandwich!) and will definitely be back! Thank you.
March 10, 2014
Rated 4 out of 5 by anoushka very nice hotel. Location, location, location!
If you want to go to the Museums (Insel Museum), the location is good, a 15 minute walk through Unter den Linden.
It is just side by side with the famous "Komische Oper" with very good programs.
The breakfast is a must with lots of variety of fruits, drinks, eggs, juices, salads, cheeses.
The staff is cordial.
the rooms with the view over the inner garden are the best ones as they offer silence and quietness.
March 5, 2014
Rated 5 out of 5 by AdamJK Outstanding hotel
The Westin Grand is beautiful, perfectly located and features a first-class staff. The spa suite is extraordinary. I visit Berlin 3x a year and wouldn't consider staying anywhere else.
February 13, 2014
Rated 2 out of 5 by SBHS Terrible customer service
We stayed at the Westin Grand over the holidays and expected spectacular service and facilities given their mostly positive reviews. The hotel itself is located in a great area, and the rooms were nice, though small. The pool and gym area is nice as well. The concierge was helpful, but sometimes seemed impatient with our questions.
Finally, we arrived the hotel and I expected a queen bed. They did not have our room available and said they would push two twins together to make a king for us. I thought this was ridiculous, and asked for a different room. They said the only other rooms available were an upgrade and were an extra 20 euros a night. We were exhausted, and ended up paying extra for a queen room (which was what I had already booked!). They did not offer us any refund for this, nor did SPG or the hotel help us with this afterwards. Will not be staying here or recommended this place again.
January 15, 2012
Rated 5 out of 5 by RegM Christmas 2013
Nice hotel and well located. Easy to get to hotel by using public transportation. As a platinum, I was upgraded to a nice suite by using one of my suite award. Good location.
December 29, 2013
Rated 3 out of 5 by TnTLTravels Nice place, unsatisfactory service
We give the hotel 3 stars because the hotel itself is nice. The rooms are clean, we felt safe and the location is great.
The concierge service was very poor - one of the worst in the 14 SPG hotels we've stayed at in Europe since last year. He was unwelcoming and if we had a question, it was almost a bother to him. We rely heavily on the knowledge and help of the concierge and usually love the SPG service, but it was majorly lacking here and we went outside the hotel to get help on what to do and see in Berlin.
My husband and I are frequent SPG travelers and owners and we used points to pay for an upgraded room in this hotel. The first night we arrived, we got to our room and noticed a leak from the ceiling in the bathroom. The floor was very wet. At 10pm, they sent someone up to fix it for about 30 mins. They promised us the leak was fixed. The next morning, we woke up and I walked into a puddle in the bathroom. They sent someone up and said it wasn't fixed, so we had to switch rooms. The guest staff downstairs was rude. One woman talked to my husband at first to tell us to move, and when we walked down to lobby with our luggage, she ignored us completely and told another woman behind the desk to deal with us. A room wasn't available, so they kept our luggage until 3pm. Nothing was said or done to apologize for the inconvenience. Not to mention, we paid for a room for the entire 5 day stay - and didn't have one for half of one of those days.
We were really disappointed with how we were treated. In most of the SPG hotels we go to, we feel like the money we spend in this hotel chain is recognized and we are treated nicely. We are very loyal to the SPG program and recommend it frequently to friends and family.
This is the first bad review we've ever written, but we were VERY frustrated with this hotel, mainly the cold staff.
The ONLY reason we would stay here again is because it's the only SPG hotel in Berlin. When we do make it back to Berlin, we will probably stay elsewhere.
September 8, 2012
Rated 1 out of 5 by Disapp0inted2013 Worst Westin I ever stayed in...
This hotel is horrible. Why?
- Checked in and a woman took my car keys. Never gave me a ticket, then were surprised when I showed up without one.
- They put me in a room with broken A/C, boiling hot. Suffered on night 1, complained that morning and told them I wanted it fixed, came back to a hot room. Desk told me they investigated, not broken, sent another guy up who acknowledged it was broken but they were now completely overbooked. COMPLETELY unacceptable... COMPLETELY.
- Internet is totally unstable. Freezes regularly for over a minute, doesn't recover properly between sessions, and is unresponsive even at 1am in the morning. Again, completely unacceptable for a paid service.
I obviously stay at a lot of SPGs, and I generally target Westins. I will not stay here again.
August 7, 2013
Rated 1 out of 5 by AndrewBrooklyn Never again
I've just checked in today to what they called an "upgraded room", nevertheless there was no bathtube in my room and the toilet was broken. When I called to the front desk I was told that they did me a favour (!) by giving me a bigger room, and if I wanted to get a bathtube I would have to move to a smaller, downgraded room. I did not hear any apologise for broken toilet and the only thing they offered was a downgrade. This is not a Starwood standard.
December 22, 2013