Rated 3 out of 5 by Maufan Convenient location but facilities could be improved
The location of the hotel is very convenient. The bed is comfortable but very hot, perhaps a plastic sheet was placed beneath the bed sheets. Also should provide a lighter blanket as alternative. Room cleaning acceptable but staff forgets to refill the paper tissue and took away my own towel, so they should be more careful in identifying what are hotel and what are guest properties. The most inconvenient thing is not having free internet like most other hotels, including those in the Starwood chain
July 28, 2012
Rated 5 out of 5 by saio61 great stay
it was a great stay, we enjoyed the stay and it was a great experience for the whole family
July 30, 2014
Rated 5 out of 5 by Dixon Extraordinary in Every Way
Our third stay at this extraordinary hotel property within the past year. Staff are most courteous from the bell staff to the housekeeping staff. The rooms are well appointed and very clean. The 'hop-on hop-off' bus stop is across the street from the hotel. There are numerous restaurants, coffee shops and bars in walking distance from the hotel. It is also close to shopping areas (H&M is across the street). Although there is not WiFi at this hotel, there are plenty of hot spots just outside the hotel including a Starbucks. Ask to include the continental breakfast with your room upon checking in. It is a small amount for a great buffet with a variety of Western type food choices as well as your typical European breads, cheeses and sliced meats. You can't go wrong if you choose this hotel.
September 8, 2012
Rated 4 out of 5 by Boutros Hotel is centrally located.
I enjoyed my recent stay at the Westin Grand Berlin. The facilities including pool, jacuzzi where welcome and availed of. The staff where very efficient. The room size was on the small size particularly if sharing on a twin
basis with both beds very close together which could disturb quality of sleep. The overall faclities and layout where very good and well presented.
June 30, 2014
Rated 4 out of 5 by Matthias Extra workout ;-)
The rooms and location in this hotel are excellent and it remains one of my favorites. However, beware of the rooms all the way on the off-side facing the construction site on Unter-den-Linden Street. You'll find yourself walking each way for at least 10 minutes to then enjoy the view of a major construction site. Also, do not miss the breakfast time by more than a few minutes, there won't even be a cup of coffee and they will send you to Einstein down the road (actually very nice there).
July 29, 2012
Rated 5 out of 5 by Murtron A Welcome at The Westin Grand, Berlin
This has been our third stay at The Westin Grand Berlin, and as before it didn't disappoint. All of the staff are helpful, polite and exhibit a great sense of humour while remaining professional at all times. The room was excellent as always, and the air conditioning was a very welcome relief from the 32c temperatures at the time. Our only minor disappointment was that the restaurant and snack menus were either too complicated, or lacked the "local" aspect to the food in Berlin. I couldn't help feeling that the hotel was missing out with guests choosing to eat at other local restaurants, offering true local fare at a reasonable price. It is only a suggestion, but I feel the restaurant could benefit from a "Berliner Cuisine" menu? They have Currywurst (a local delicacy) however most do not want it with a glass of champagne. I understand that the restaurant wishes to maintain a certain standard, and would suggest this menu be offered at the bar or terrace? On all of our visits, it has struck us as odd, that the Westin Berlin has 2 Grand Pianos (1 in the main bar area, and one in the first floor lobby). Neither of these beautiful instruments has ever been played during any of our stays!! It seems like such a shame, when they would provide a nice dimension to the ambiance of the hotel.
July 29, 2014
Rated 3 out of 5 by DavidMend Nothing to rave about
The rooms were fine but that was about all we used. Breakfast was not included (first time on this so far 3 week trip) and internet access was a usurious €15 per day. Everywhere else it's free and since the cost to the hotel is close to nothing, how can such a charge be countenanced? Also, staff attitudes were fairly unfriendly.
July 5, 2014
Rated 5 out of 5 by Rogui Old fashioned charm
This was one of our best hotel experiences. The hotel has that indefinable old world style. Service was utterly professional with genuine friendly and good humoured staff. The location is perfect for visiting the stunning sites in Berlin. Facilities to make tea/coffee in our room would have been welcome - yes, a British foible. It was great we were in a room overlooking the garden because of the U-bahn construction. Westin is definitely at the top of our priority list. Bravo!
October 25, 2012
Rated 5 out of 5 by Club2430 Another superb Westin
A great hotel, with superb staff, led by a fabulously open and visible management team. This is my second visit to this hotel in 2013 and I can honestly say, this property just shot up to my equal first favourite Westin hotel.
For me, what makes a perfect hotel:
2. comfortable (heavenly bed)
3. polite (non gum chewing) staff who show you are special
4. high standards of food
5. able to deal with fussy guests (me)
6. good internet connections
7. executive lounge, which this hotel does not have, but an alternative was arranged
8. Central city location so places I need to go can be accessed on foot
9. Acceptable / fair room rates
10. when "challenges" occur, hotel are able to find immediate solutions. The Westin Berlin scored 100% in all of the above. Can not recommend this hotel highly enough..
October 21, 2013
Rated 4 out of 5 by Womblesbleed Great Location
Great location, just inside the old East Berlin. Easy walking distance to the Brandenburg Gate & other sights, 2 tube stops within minutes. Friendly staff with excellent English. Delightfully grand staircase & chandelier. Nice comfortable room with great bed, although room a little small for a supieror. Decent pool & hot tub but sauna was extra( (Eur 8 pp), no steam room or other facilities.
Cloud Wi-Fi was good & free, I had no problems surfing & downloading The Times.
December 8, 2012
Rated 5 out of 5 by Lillykate3 Beautiful Berlin!
This hotel is in an ideal location. From my window I could see the Berlin Dom, Brandenburg Gate, and Victory column in the Tier Garden. Breakfast top rate and had everything imaginable . Staff at hotel very good at service! I highly recommend.
July 11, 2014
Rated 3 out of 5 by tbk2000 Renovation, Noisy, Uninteresting
Arrived late on a very busy night, no upgrade, smallest westin room i have ever been in with a view of a construction site, no assistance to the room with three bags, interest did not work, network was too busy because the hotel was full, you dont plan for the hotel to be full? no toothbrush in the room, no shaver, no mouth wash, i stay in 3 star hotels with these amenities...... boring ..... unimpressive, especially when i paid ober 400 euros a night, very boring....
March 8, 2013
Rated 5 out of 5 by Club2430 Westin Berlin (alternative Club Lounge)
In response to Anonymous (November 22) about the non existent Club Lounge.
SPG are my primary hotel chain and I firmly believe in a 2 way relationship between service provider/guest.
I may it my business to get to know GM and staff because the positive interaction is the only way any hotel really knows what their guests really need.
In my case, GM's at the hotels I regularly visit know of my preferences and a Club Lounge is indeed very high. You are right, the Berlin hotel has no Club Lounge but the staff made an alternative solution very possible and extremely workable.
I may sometimes be demanding, but I make sure to create positive interaction with management and the outcomes are that the SPG hotels just get better and better after each visit...
(and no I do not work for Westin / SPG or any associated companies)
November 22, 2013
Rated 5 out of 5 by Kay65 Well located
Overall very good, but Wi Fi was over priced. Everywhere else we stayed it was free.
July 21, 2014
Rated 5 out of 5 by gabi001 Our 2th time
This is our 2th time at this hotel, we love this hotel rooms, facilities, staff & of course the great location.
We are enjoy & recommend for this hotel to all of our friends every time they come to Berlin.
Gabriella & Ronen Hazoum
We'll come again to this hotel next time.
July 2, 2014
Rated 4 out of 5 by FirsttimetoBerlin Central Berlin
Quite central to all the historical sites of interest. A very comfortable accommodation.
July 20, 2014
Rated 5 out of 5 by Amyee Great location and comfortable rooms
This had been a great stay and at great prices. I enjoyed the location as it is 2 blocks from the Brandenburg Gate and walking distance to many of the attractions.
July 15, 2014
Rated 4 out of 5 by Anon11 Great hotel, but no free wifi / overpriced breakfast
Hotel is high quality, however it is a huge shame that wifi is not free. Breakfast is overpriced (32 EUR). I would not stay in this hotel again unless wifi was free.
July 13, 2014
Rated 4 out of 5 by PUBLIUS OVERALL RATING
HOTEL IS WELL MAINTAINED
July 18, 2014
Rated 5 out of 5 AS GOOD AS EVER
Another lovely stay at our favourite hotel.
July 18, 2014
Rated 3 out of 5 by Bert717 Disappointed
Very poor Internet connection speed - even wired was very slow. Forget about FaceTime. When I left at 7:30 am there were no taxis and no doorman to help. The two concierges actually hid from view from the many angry guests who were trying to get taxis (quite comical actually...) it took 20 minutes to get a cab. Had a drink in the lounge..service was very slow and unfriendly....I'm a big Westin fan but I can't recommend the Westin Grand in Berlin..
January 19, 2013
Rated 5 out of 5 by jdsf Berlin
all aspects of the hotel we're near perfect, with 1 exception and that is th woman who checked me into my room at at 5am in the morning was not exactly rude but very uninterested in the process. after telling me the entire hotel was empty she took me into a room that overlooks a massive construction site. which resulted in me having to go down back to the front desk and check into a new room. it was apparent that she found this very annoying.
January 7, 2013
Rated 4 out of 5 by justjacko Construction & Road Closure should = special condition
staff friendly and polite, however construction and multiple road closures made it a difficult task to get within a block of the front door of the hotel. This is normal since most of berlin is under construction - would have preferred some notification of the cluster prior to arrival. Would stay at hotel again but be sure to verify roads and traffic. (it took 3 hours to get into the city and to hotel with traffic and multiple road closures)
October 1, 2012
Rated 4 out of 5 by DebbyL Comfortable, excellent location
The hotel is very well located.
Room is very quiet and comfortable.
Internet is paid extra and only allows 2 devices. We needed to connect another 2 and it was not possible.
Staff at the front desk extremely professional but there was no flexibility nor any effort to be kind.
June 24, 2014
Rated 4 out of 5 by DPD88 Overall Westin Experience
Overall the Westin was a nice hotel. Although hard to find, due to city construction, the overall look/feel of the hotel was nice and it is located in perfect central location. The room was spacious and comfortable. No issues with cleanliness either. The breakfast buffet is one of the best I have ever seen. However, there were some issues with staff. Upon arrival, there was a receptionist who appeared to be new and the check-in was rather lengthy. After seeing the room, it was known that this was not the room we needed and had to re-engage with the receptionist to find us another room. Also, when departing, the valet staff took an extremely long time to bring the car. After 30 min. of waiting, we asked the valet staff how much longer and he replied 4 more min. and the car finally arrived. Nice hotel, however not the Westin standard I have been used to.
October 21, 2013
Rated 5 out of 5 by elelem7 Grand, for real!
I come here every time I am in the capital! The check-in staff is incredibly friendly and even all the housekeeping attendants are smiling and greeting you whenever you pass them. The real deal though is the restaurant staff - I love them. Especially the woman with the short hair always made our stays wonderful! ALso, I love the facilities. The pool is beautiful and the gym practical. Always an amazing stay! Thanks everybody!
January 4, 2013
Rated 5 out of 5 by MM14 Comfort and Location
This hotel is exactly what you expect from a Westin Grand, it is comfortable, very nicely decorated and has a friendly staff. The hotel has a great location about 6 blocks from Checkpoint Charlie and located right at the Ubahn for access around the city.
We really enjoyed the Christmas Markets and the hotel is located just a few block walk from the best of the markets. I will return to this hotel if I am ever back in Berlin.
December 7, 2012
Rated 4 out of 5 by BillN Solid Westin Style
Family visits have taken me to Berlin frequently, so I've stayed at the WGB twenty or more times. This is a well run property, and no other hotel has a better location when all factors such as convenience to transit, cultural sites, restaurants, etc, are considered. One of the few negatives is a renovation several years ago that replaced several fine atmospheric restaurants with a more generic although good lobby facility.
August 29, 2012
Rated 5 out of 5 by Robby19 Fantastic Hotel in Great Central Berlin Location
I'd highly recommend this hotel. On Unter den Linden, the main street of East Berlin, just a block or two from the Brandenburg Gate. Staff made several great restaurant reservations for us without any issues. Happy to store our luggage both before we checked in and after we checked out. Top-notch rooms, a great hotel bar, and a beautiful layout; the grand staircase is very impressive. Perfect for our vacation in Berlin!
October 10, 2012
Rated 5 out of 5 by dennis4529 great place to stay in the heart of "east" Berlin
The Westin Grand is in an excellent location to see the sites of "east" Berlin. It is close to Museum Island, Berliner Domer, Brandenburg Gate & the Memorial to Murdered Jews of Europe. The rooms are comfortable & elegant.
June 25, 2014