Rated 2 out of 5 by Clark2144 A Sheraton in a Building Site - not impressive
We went to this hotel as a two-night treat in the middle of a hectic European vacation - big mistake. Numerous little things added up to a very poor experience:
- the hotel is in the middle of building site and you will have a compulsory 7.30 am wake-up from the pneumatic drills outside, whether you wanted it or not;
- there are no coffee makers in the room meaning you have to pay for morning coffee (after the above wake-up call);
- after a swim in the hotel pool at 9 pm there was no soap, shampoo or conditioner in the showers and the staff offered no help when asked for more;
- there is no ice bucket in the room meaning that you have to pay for room service to bring you ice;
- the room keys failed three times and the last repair took over fifteen minutes after we had been out for a morning run, during which time we were asked more than once if we were sure the key did not work!;
- the hotel advertises the RunWESTIN service but the concierge had never heard of it. In addition, the map we were given was not pocket-sized and the distance was not 8 km (it was nearer 6 km).
Overall, I want a refund of the 20,000 SPG points I paid - it was a complete rip-off by Westin standards.
October 24, 2012
Rated 4 out of 5 by GShosh eleagnt and calssy way to enjoy Berkin
Excellent location with high level facilities makes you stay in Berlin at high class
October 14, 2013
Rated 5 out of 5 by Brandon This hotel has great features
Excellent location, courteous and efficient service and excellent food contributed to an enjoyable stay.
May 27, 2013
Rated 5 out of 5 by Rlars Perfect
Staff and facilities were great. Not only was the free breakfast unbelievable, the staff was 5 star.
October 27, 2012
Rated 3 out of 5 by AllanMuff English and Service needs improvement
No SPG Recognition at all.
Staffs English skills are poor.
Service at Breakfast was unsatisfactory.
October 4, 2012
Rated 5 out of 5 by avie mr.
The massage was poor, in cramped spaces..the men's and women's locker rooms were small and crowded.
October 16, 2012
Rated 5 out of 5 by megger78 Great stay in the middle of Berlin
was there for 1 night - WOW- great place with fantastic service, great location and the place ...
March 15, 2013
Rated 5 out of 5 by Hamada54 great hospitality
For the last 10 years every time I am visiting Berlin this hotel does meet my expectations .
February 13, 2013
Rated 4 out of 5 by Jayasri This hotel is at an excellent location
A great location for visiting Berlin. Very convenient for touring around. Room was large.
August 30, 2012
Rated 5 out of 5 by Ling01 Comfortable Oasis in Beautiful Berlin
Warm and friendly staff, knowledgeable concierge service, comfortable and relaxing room.
July 13, 2012
Rated 4 out of 5 by mim50 Really enjoy staying here when in Berlin
Relaxed feeling and great rooms with smart design reflecting the Berlin trendy spirit.
December 4, 2012
Rated 5 out of 5 by pgk1253 positive stay
very positive stay
all service people are well trained and very customer conscious
January 9, 2013
Rated 5 out of 5 by Cram Poor fitness center
Overcrowded fitness at peak hours (8am) with 2 out of 3 bycicles out of service...
August 18, 2012
Rated 3 out of 5 by regg87 Mixed feelings about this hotel
I often stay in this hotel, but now he is not in good shape because of the huge construction passing close by. It's surrounded on both sides of the construction site and the hotel is located right in the heart of this construction, you know, how much inconvenience it delivers.
The hotel is great, he's always very calm, because of the level of prices, mostly hotel guests are elderly people.
But most worryingly for us at this stay, it's a single beds in our room. The bed is so small, that my friend fell from bed, turning over in his sleep. This can be dangerous, especially if you are an elderly person and are not used to sleeping in a bed less than a meter wide! Be careful and keep in mind this fact!
I'm hoped, that the hotel managment will pay attention to this problem, with this level of prices, you can change these very narrow and flawed single beds for queen sized bed, as in all others Westin hotels!
Otherwise, the hotel met all the Westin standards (the room has everything you need, including a coffee maker). For 5 euro you can rent a "New Balance" sportswear (including sneakers) for a
Very nice pool at the spa center.
One of the best breakfasts in town, but very expensive, 32 euro.
April 2, 2013
Rated 5 out of 5 by Parshooter Berlin at its best
What a great hotel to stay in to enjoy Berlin
5stars all the way with me.
August 16, 2013
Rated 5 out of 5 by fede85 This hotel has great features
it is a beautiful hotel...
November 4, 2013
Rated 4 out of 5 by japatre Great location
Nice hotel. Very well located in Berlin
October 19, 2013
Rated 5 out of 5 by Tan1127LLL Great location
Location in the shopping and histories building just only by walk
May 26, 2013
Rated 5 out of 5 by TimThiv Top Hotel in Berlin
Great Hotel with nice rooms, professional & welcoming staff.
November 2, 2012
Rated 5 out of 5 by Maria06 Great hotel
Wonderful hotel, delicious breakfast and great location.
July 13, 2013
Rated 5 out of 5 by ana57 wonderful hotel
I think the wifi would be free, including at the rates
October 3, 2012
Rated 4 out of 5 by Senta50 Location
Beautiful Hotel, Great Location, Excellent Staff
May 15, 2013
Rated 5 out of 5 by Florian excellent service
greeted with excellent service and warm welcome.
February 21, 2013
Rated 5 out of 5 by AlmaStar Fantastic All Around
Amazing hotel. Very nicely located and equipped.
November 11, 2012
Rated 5 out of 5 Fantastic
A very impressive hotel from start to finish
June 7, 2012
Rated 4 out of 5 by Denali459 Great location
Overall a very nice stay.
August 31, 2013
Rated 3 out of 5 by Yuth Staffs are not helpfulness
Especially front desk staffs
August 14, 2013
Rated 4 out of 5 by yan36 very nice hotel
experience staff an great service
April 27, 2013
Rated 5 out of 5 by moshe recommndtion
the stay was excellent in overall
April 12, 2013
Rated 4 out of 5 by Rene23 Best location in town
Perfect hotel for leisure trips
December 24, 2012