Rated 5 out of 5 by dee68 Our Westin SPG Expierience in Berlin
We had just flew in from Venice from a week cruise in Greece. We were tired, but looking forward to the first time in Berlin. Impressed by the grandeur of this hotel we were greeted with a great smile from the Westin attendant. We loved the fact that without even asking she saw we were a Gold Member and were upgraded to a most fabulous suite. We felt like royalty! Thank You for your great attentive service Westin!
October 20, 2012
Rated 4 out of 5 by Somedude Berlin
Hotel Gym is too small and lacks professional workout equipment, but Fitness First next door offers a good alternative. I was upgraded to a suite as a Platinum member, but it only had a small window with a garden view. In the bedroom I thought I had a bigger window but it was only a curtain covered wall. The room itself was quite big but the furniture nor the décor filled the room to make it feel like home.
October 11, 2012
Rated 3 out of 5 by Timbo13 Berlin stay
I thought the service, especially from the concierge desk was mediocre at best. We asked for restaurant suggestions and were suggested the same mediocre restaurant by every concierge we asked. It would seem there are kick backs for hotel guest visiting the restaurant?? The other point that was frustrating was the shower set up in the room. It was not nay small but left water all over the bathroom floor.
May 30, 2013
Rated 3 out of 5 by ilovespainish Breakfast and wifi internet is good
Westin Berlin is pretty much like American style Westin. The hotel is very tradition style in term of the lobby, room, amenities, the pool, and the overall design.
Location is pretty good right on the main tourist attraction areas. Very to easy to access by car, taxi, underground train. From airport cost EUR 20-25.
Upon arrival I check SPG app to see if i get upgrade to a suites. Yes I have got an upgraded to a junior suites but however, when I check in. The front desk told me we upgrade you to a deluxe room. I have asked where my junior suites is. She said it's a 6 levels different of what your room is. I didn't see you book the junior suites. I said I thought I would get the junior suite because I am spg platinum and the app show me the room description: junior suites. Then she check with the back office and come back to me after 5 mintues. I show her the app and it has already changed to deluxe room. She said the junior suites is fully booked just now.
So I went back to my room and check SPG website and the junior suites still available. So they are playing the no suites game like some of the SPG hotels. Disappointed.
The breakfast, wifi and location is good overall.
July 2, 2014
Rated 4 out of 5 by Spb2nyc Very comfortable, great breakfast
Got silent room with nice balcony. the hotel is being built underground, many complain about the noise. if you choose a room with yard view it be quiet.
Hotel forgot to congratulate me on my birthday. I think the hotel should be more "perconal" to guests.
surprise awaited me in check out. I have charged for breakfast and I found a check for 60 euros from another room in my account. was unpleasant.
May 21, 2013
Rated 4 out of 5 by Josefin78 Nice location
Me and my brother goes om an anual trip to Berlin and this year we choose to stay att the Westin Grand Berlin. It has a great location whith everything close by and easy acces to the U-bahn.
Tha staff was nice and as a bonus we got to check in early om the day of arravial, great when you-r abit tired from traveling.
We didn't have time the go to the spa this time so we'll have to go back for that!
December 12, 2012
Rated 4 out of 5 by dennis4529 a great location in berlin
my wife and I found the hotel to be a very good one based on its proximity to the sights we wished to see. the staff was helpful and friendly, and the amenities were very good.
June 24, 2014
Rated 5 out of 5 by BBri Terrific location and great service
We would strongly recommend staying at the Westin Grand given its central location and the attentiveness of the staff, especially the concierge personal. Our only complaint would be that there was not free wi fi in the lobby unlike other Starwood Hotels ie Prague and Toronto.
June 6, 2014
Rated 4 out of 5 by Chassis1 Check-out, Gym
the stay on your hotel was very good and I would recommend to stay in your hotel to my friends.
Exceptionally friendly and professional was the gentlemen who did the check-in.
The lady at the SPG-counter at thec check.out was very cold and almost unprofessional. She did her job, however without passion for the guest. This overshadows somewhat the experience.
April 3, 2014
Rated 2 out of 5 by Charlie66 Westin Berlin
Room 177 attracted a 60 euro per day extra charge which was outrageous. Nothwithstanding that access involved changing floors twice the balcony was a joke looking at a wall and a car park and very noisy and full of kitchen smells.
Room itself was fine.
Asked manager for reduction and eventually had one days charge removed.
May 18, 2014
Rated 1 out of 5 by Eriston Worst SPG experience ever!
They gave me a room with 2 single size beds (twin in the U.S) and I was with my wife and my 7-year-old boy. When I requested them to place a portable bed for my son, they wanted to charge me 60,00 Euros for the night. Instead of giving me another room with at least a king bed, the staff suggested me to move the twin size beds together.
Thank you SPG for the worst night experience ever.
March 31, 2013
Rated 4 out of 5 by Swapper61 Nice Hotel
Very Pleasant in the East
July 4, 2014
Rated 1 out of 5 by jenever bad experience
being platinum member forget about this hotel if you are thinking that you are special. no no no. you are average costumer with any recognition for your loyalty. no upgrade, no bonuses. i read once again benefits i have and found that i can choose breakfast as welcome gift. well, reception didn't ask me about anything. hope they at least put points to my account
April 2, 2014
Rated 4 out of 5 by Gmwaldron Great location in Berlin
The hotel is very well located. The bed was incredibly comfortable and the hotel is quiet despite being in the center of Berlin. I was very dissappointing that a hotel that I would expect caters to business travelers does not offer free Wifi in the rooms. Despite the purpose of my visit being leisure, I still needed to be connected for purposes of finding my way around Berlin.
September 25, 2013
Rated 4 out of 5 by Luvtrvl Good Location Surrounded by Construction
Very nice hotel in shopping area of Berlin. Centrally located within walking distances of Brandenburg Gate, Checkpoint Charlie, Berlin Wall, Jewish Museum and Holocaust Memorial. Hotel is warm and well maintained with some old world charm. We stayed in junior suite and it was quite lovely and well-appointed. It doesn't appear hotel receives too many English-speaking patrons as few of the "behind the scenes" staff were comfortable speaking anything but German. Caution: spa services are somewhat lacking. Facials were "different" from anywhere I've been and not worth price. Daughter had "mani/pedi that took over two hours that did NOT include foot massage or nail polish. When notified front desk staff, they credited 50€ but still wasn't worth it! Massage by Johann was amazing! Food in hotel caters to Germans and is overpriced. All said and done, would stay again minus mani/pedi and facials, and would eat elsewhere.
October 11, 2013
Rated 1 out of 5 by Nullermand This hotel has a good location
The hotel has a good location in Berlin. But it is not good enough that the hotel does not have a lounge for Platinum members. It is simply to bad. AND that we need to pay for getting breakfast is also to bad.
June 11, 2014
Rated 4 out of 5 by Smartfoneaddict Great location & Ambiance
Great location, great lobby decor/ambiance and pretty good room comfort. A bit disappointed though: No coffee/tea in room; heavinly bed not as heavinly as elsewhere (particularly pillows); no Platinum room upgrade nor were we asked about our preferred Platinum guest amenity! :(.
(Ongoing construction on Friedrichstrasse and Unter Den Linden is a bit of a pain right now)
July 31, 2012
Rated 4 out of 5 by SooMoo Superior location in Berlin City Center
Located at Unter den Linden and Friedrichstraße. Easy walk to most locations of interest incl govt, excellent access to Berlin's great public transportation system.
Traditional German but modern style.
Ongoing underground construction not a problem except normal daytime working hours.
Not a good experience with bathroom servicing this time,
We'll be back in a week.
January 17, 2013
Rated 5 out of 5 by Barb45 Beautiful hotel
Concierge staff was very helpful. Restaurant staff friendly; food good. Close to shops, restaurants, historic sites. The only complaint was that I found the room a bit warm until I opened the window. The lobby was beautiful, with a sweeping staircase. No hesitation to recommend this hotel.
May 14, 2014
Rated 5 out of 5 by Pamela3901 Among the better world hotels
I've been a travel-writer for a couple of decades. The Sheraton Grand is right up there with the better world hotels - and I'm talking about the famous ones in Paris, New York and the like. Herr Concierge is amazing, the Sans Souci Suite is over the top, and the staff couldn't have been more accommodating. On top of it all, the location is perfect....so enjoy!
January 11, 2013
Rated 3 out of 5 by Georges64 Very strict check-in/out time policy
After having landed in Berlin quite early I wanted to check-in as early as possible. The staff was very kind but the check-in time policy was not flexible at all. I could get in to my room at 12.30 only after waiting 4 hours in the lobby. On the other other hand I got only one hour "extra" upon late checking out. The sauna and internet are also extras....
October 24, 2012
Rated 4 out of 5 by Konsta Good hotel
Very clean room with what would have been nice views if it wasn't for the construction. Good but small gym. OK bar. Great staff who brought ice to the room, went to shut down a party next door that didn't stop despite of me going to the door. Very helpful concierge. Only con I can think of we're the beds: too soft and caused back pain. Great location.
April 1, 2013
Rated 4 out of 5 right in the center of historic berlin
fantastic site right in the center of historic berlin. Short walk to Gendarmenmarkt oder Unter den Linden Boulevard.
June 15, 2014
Rated 4 out of 5 by LauSer central location
the only point to make is about room 211 I occupied. A deluxe city view had been reserved. unfortunately, I faced a wall with no view whatsoever. In addition the room is located right above the goods receiving area and I was woken up every morning by the noise even though you have doubleglazing.
the bar, breakfast and room service were all OK.
March 7, 2013
Rated 4 out of 5 by harry0035 an old classic
We stayed four nights last week. Interior is a bit outdated but atmosphere is still ok.
Breakfast is very good and staff is friendly. Rooms are a bit small, and bathroom only has shower in the tub.
June 1, 2014
Rated 4 out of 5 by Patricia8 excellent location
We stayed here for 4 days in March 2014. I am used to spending time in the Westin in Dublin and love its fires and atrium bar. I missed the fires and the lounge is not as luxurious as the atrium at the Dublin Westin. It was also very expensive to have a drink here. Otherwise we were very happy with our stay here.
March 29, 2014
Rated 4 out of 5 by Luci Generally great but no air humidifier
I like the hotel and I also think the employees are friendly, responsive and attentive. The only issue I have is that air in the rooms is too dry. Skin and hair suffer from it and either you make sure that enough air humidifier are available (which was not the case last week) or you need to adjust the air condition in general.
January 25, 2013
Rated 5 out of 5 by Neodoc Great hotel in central Berlin
Nice rooms with excellent bath but no ice (I know it's it Europe but a lot of us ice-loving Americans stay there!). Central location was nice but there was a huge construction project going on next to the hotel so walking was kinda iffy but the noise was not a problem once inside the room. Staff was very friendly and helpful.
April 24, 2013
Rated 4 out of 5 by meisterwatt Great facilities
The hotel has amazing facilities (gym, pool, lounges). My only complaint was the the rooms were incredibly warm and there was no way to use the air conditioning to cool it down. I tried the window but that was too loud. Other guests in my group also mention the heat!
Otherwise, the hotel was perfect.
March 20, 2014
Rated 3 out of 5 by TimS21 Nice hotel but poor night sleep
The Westin is a nice weel run efficient hotel; however, get a room away from the main central atrium area. The noise from too many late night revellers can hamper your sleep.
May 29, 2014