The Westin Grand, Berlin

  • Friedrichstrasse 158-164
  • Berlin,
  • 10117
  • Germany
  • Map

Rooms & Rates

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  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.1 out of 5 by 438 reviewers.
Rated 1 out of 5 by Unresponsive Staff Despite request at check in, staff failed to provide upgrade and failed to execute late check out. As we have experienced at other Starwood hotels, rooms were automatically locked at noon despite late check out. Multiple trips from the room to the lobby to fix the situation were required. Staff refused to acknowledge this, and blamed defective keys, even though the same lockout was simultaneously happening to my daughter. August 30, 2015
Rated 1 out of 5 by Most unpleasant experience with Westin I was quite disappointed with my last recent stay at this hotel. It startet with the checkin, which too very long. I had a reservation with multiple rooms, but the receptionist forced me to handle each room separately (including credit card guarantee) also it was not possible to have everything on one bill. I wanted to invite my friends and pay for their rooms, so I guaranteed each room with my credit card and told the guy. But when checking out everybody was forced to pay separately. I checked out last and ask again for a complete invoice, but was told that everybody need to pay up itself and they can not arrange. (this has never been an issue in any other SPG hotel before) There was no Platinum greeting, not even mentioned it. Also in room, nothing.. quite unusual for Westin (at least what i've seen so far). I even had to insist that I should get free wifi as a Plat. member, which the front desk staff first denied, but solved later. (just annoying that one have to fight for this) Same problem with breakfast: I took breakfast as Plat. Welcome gift, later it was on my bill. Staff in general was quiet rude, not welcoming guests in floors. Once we had to wait 45 min to get our drinks at the lobby bar, even when the bar was almost empty. On breakfast the tables where not been cleared and so on.. The room itself was nice and clean, but you have to call the reception for everything: toothbrush, comb, face cleaning utils, etc.. which was quiet annoying. There is also only one small bottle of water every day. The room temperature was very cold. Even after i turned off the aircon, it was still freezing cold (outside was 26°C, so quite hot). August 26, 2015
Rated 5 out of 5 by Love this Place!! This hotel was so charming we hated to leave. Located near a train station, it provided great access to the city and Germany in general. The staff was great. The concierges, wait staff, housekeepers did everything to make us feel comfortable and safe, including signs on the outside tables to be ware of pickpockets. The hotel is located in a great business area that's also close the museums and wonderful shopping and restaurants. I look forward to retuning whenever I'm in Berlin. August 17, 2015
Rated 5 out of 5 by wonderful location and beautiful property I love this property. The location is right in the middle of a vibrant city, and the hotel has been renovated and updated. I also liked that the property (at least inside) was entirely smoke free. The staff was exceptional-- from the front desk staff to the concierge desk. The bell staff even brought me coffee at 3:45AM when I had to lave to catch an early- morning flight. The SPG recognition and upgrades were fabulous as well. The buffet breakfast breakfast at the platinum amenity was a bargain, and I love the food and service. I was in Berlin on business, and I will definitely return to this property with my whole family. August 16, 2015
Rated 5 out of 5 by Excellent service in excellent location and features Staff high professional, make you feel warmy welcome, features are excellent, in excellent location...what I can say everything was perfect July 7, 2015
Rated 2 out of 5 by Rudest Hotel Employees are rude. Need sensitivity training. One employee grabbed a ticket and ripped it out of my hand. No eye contact or politeness. Terse, rushed and terrible late service. Concierge are very unhelpful. The worst hotel, employees especially front desk act treated me with much disrespect. Terrible experience June 29, 2015
Rated 3 out of 5 by Great staff - tired hotel feel. The staff, especially concierge, were simply great - attentive and very helpful. My very nice room overlooking the metro construction of Under den Linden (actually fascinating) was a bit of an adventure to get to, However, the main hotel, including lobby and second floors seemed too dark and tired for being a Westin Grand in Berlin -- this was not a space I wanted to spend my time in. June 28, 2015
Rated 5 out of 5 by Perfectly good hotel in heart of Berlin Stayed here during the Christmas season. Quick and professional check-in who notified us that due to hallway work we had to take the elevator one floor above and take the stairs down. Minor inconvenience but it was fixed in a day or so. Centrally located next to many attractions and public transportation. Great views of the city. Overall a good stay and experience June 14, 2015
  • 2015-09-01T11:47:55.412-05:00
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