Rated 3 out of 5 by aircon Uncomfortable Rooms
Had sleepless nights since the airconditions does not work. We kept changing rooms but to no avail. Had my thermostat set at 5 degree C, but it felt like 25.
May 12, 2013
Rated 4 out of 5 by FMbs Wundebar! Barring some caveats
Wonderful place and experiences but for
1. No sheets, just the cover to the duvee.
2. No free coffee in the room
May 11, 2013
Rated 4 out of 5 by Travelbird Oasis in the middle of a big construction site
When I arrived and saw all the construction going on outside I thought - oh no.. but I had a quiet night and could even enjoy sitting outside to have a drink in the evening. The rooms are spacious and are comfortable. The warm welcome of the SPG staff gave was really nice and I hope to be back soon.
May 8, 2013
Rated 4 out of 5 by fiervol Great Hotel, staff to be "improved"
Westin Grand Berlin is a great hotel - perfect location, many and comfortable rooms, very nice bar/ restaurant. We were 3 guys and the junior suite accomodated us well. The room was very clean. The only thing that I seriously consider improving is the staff/ personnel. Supporting people/ staff are available at any time, but I found issues at any moment I interacted with them - at check-in, during breakfast (we were using the Platinum free breakfast benefit and we were watched and monitored constantly...as if we were some kind of strangers, or wanted to steal an egg, maybe) and, above all, at checkout. At checkout I was billed a room upgrade (at reservation time I was given the Platinum room free upgrade), that eventually came out as the 3rd bed fee, taxes/ city taxes were unclear and I was billed a €75 euros internet fee for the 2-day stay (Platinum members have a free internet benefit). At the end I came to the "right" bill, but the point is that it took 15/20 minutes and I had to explain to the guy what the spg programme is and how ot works. Another thing, that I generally find annoying/ unpolite, is that (during the same checkout phase) another front desk agent came and started talking about our situation in German (which I don't speak) with the first one for a little while.
In the end, great hotel but the human factor is always key - I suggest some improvement in this part. Thank you.
May 6, 2013
Rated 5 out of 5 by Neoklassiksoul Top Stay in Berlin
Wonderful relaxed stay in Berlin's centrally located hotel.
Despite roadworks outside on the Friedrichstr. there was little noise on the 4th floor this night.
Probably my 20th stay in this hotel over the years and never really anything to complain about.
Things run as they should so full marks...keep the standard :)
May 6, 2013
Rated 4 out of 5 by yan36 very nice hotel
experience staff an great service
April 27, 2013
Rated 5 out of 5 by Neodoc Great hotel in central Berlin
Nice rooms with excellent bath but no ice (I know it's it Europe but a lot of us ice-loving Americans stay there!). Central location was nice but there was a huge construction project going on next to the hotel so walking was kinda iffy but the noise was not a problem once inside the room. Staff was very friendly and helpful.
April 24, 2013
Rated 2 out of 5 by Psychologist Needs improvement
This hotel is tired, and isn't up to Westin standards. Has almost no clothing storage except closet (two tiny drawers). Rooms are small. No in-room coffee or coffee in lobby. Noisy. Fitness center was small, dark, & inadequately equipped.
April 21, 2013
Rated 3 out of 5 by Modernman Well located
This hotel is a little dated in its style but is very well located not far from all major attractions. The restaurant/bar food is of a good standard and the staff are excellent.
The pool and spa didn't look all that attractive but like everything else it comes down to styling.
The executive room we stayed in was excellent in many ways but was a long haul from the bar, etc.
A grand piano sat quietly in the open plan bar come restaurant all weekend but sadly nobody played it. Ann opportunity missed to create some buzz about the place which sometimes felt like a transit lounge.
I could go on in some detail. However, overall it was very pleasant.
April 16, 2013
Rated 1 out of 5 by AJ2310 Not worth the stay
Spent 2 nights at this hotel. Both mornings got woken up by workers outside room drilling etc. staff not friendly and at checkout very rude about my complaints of noise. Suggest stay somewhere else. It was my first time in berlin and next time will stay elsewhere.
April 14, 2013
Rated 5 out of 5 by Kate66 Westin Grand Berlin is in a great location
Despite nearby construction, the location and superior service of this hotel made it an excellent base for a wonderful trip to Berlin. We were able to walk to many historical sites and museums, shopping and restaurants, and the nearby U-bahn stop was very convenient. The concierge desk helped us greatly on a daily basis, and we enjoyed the ambience of the lobby in the evening as well as the spa. This was a one-on-one trip with my young teen daughter to celebrate my remission from a rare and aggressive cancer. She picked Berlin, and I picked the Westin Grand, and we could not have had a better trip.
April 14, 2013
Rated 5 out of 5 by moshe recommndtion
the stay was excellent in overall
April 12, 2013
Rated 5 out of 5 by Mary01 Wonderful hotel with great location
The hotel is excellent with exceptional staff -nothing is to much trouble. The hotel's location is perfect for slightseeing and shopping.
April 8, 2013
Rated 3 out of 5 by regg87 Mixed feelings about this hotel
I often stay in this hotel, but now he is not in good shape because of the huge construction passing close by. It's surrounded on both sides of the construction site and the hotel is located right in the heart of this construction, you know, how much inconvenience it delivers.
The hotel is great, he's always very calm, because of the level of prices, mostly hotel guests are elderly people.
But most worryingly for us at this stay, it's a single beds in our room. The bed is so small, that my friend fell from bed, turning over in his sleep. This can be dangerous, especially if you are an elderly person and are not used to sleeping in a bed less than a meter wide! Be careful and keep in mind this fact!
I'm hoped, that the hotel managment will pay attention to this problem, with this level of prices, you can change these very narrow and flawed single beds for queen sized bed, as in all others Westin hotels!
Otherwise, the hotel met all the Westin standards (the room has everything you need, including a coffee maker). For 5 euro you can rent a "New Balance" sportswear (including sneakers) for a
Very nice pool at the spa center.
One of the best breakfasts in town, but very expensive, 32 euro.
April 2, 2013
Rated 4 out of 5 by Konsta Good hotel
Very clean room with what would have been nice views if it wasn't for the construction. Good but small gym. OK bar. Great staff who brought ice to the room, went to shut down a party next door that didn't stop despite of me going to the door. Very helpful concierge. Only con I can think of we're the beds: too soft and caused back pain. Great location.
April 1, 2013
Rated 1 out of 5 by Eriston Worst SPG experience ever!
They gave me a room with 2 single size beds (twin in the U.S) and I was with my wife and my 7-year-old boy. When I requested them to place a portable bed for my son, they wanted to charge me 60,00 Euros for the night. Instead of giving me another room with at least a king bed, the staff suggested me to move the twin size beds together.
Thank you SPG for the worst night experience ever.
March 31, 2013
Rated 5 out of 5 by anoushka great value for this hotel in Berlin
I highly recommend this hotel. The location is superb just in the center of everything that attracts the the tourist's attention.
Great breakfast with healthy products.
The Lobby is beautiful.
March 31, 2013
Rated 5 out of 5 by AC21 Wonderful beds, a restful sleep
After a long plane ride to Berlin, what a treat to climb into the Westin's cozy, comfortable, bed . I slept through the night, without tossing and turning. Thanks!
March 28, 2013
Rated 4 out of 5 by John2303 Restaurant Missing
While the breakfast was excellent, there was only very limited options available for dinner in the evening. There are some nice restaurants in close proximity to the hotel, but only bar snacks in the hotel itself which was surprising.
March 26, 2013
Rated 3 out of 5 by WestinBerlin0313 Westin Berlin un-memorable experience
The room I was given at the Westin Berlin was the worse I ever had at a Starwoods property. It was for sure a former communist dormitory in which the bed was replaced with the typical heavenly bed. Every other piece of furniture was horrible. The hallway was horrible as well, reminding me more of Bourne Supremacy than of a luxury property.
The staff, especially in the bar/restaurant was rude and always absent. I had to go twice at the reception to ask them to call them.
March 20, 2013
Rated 5 out of 5 by megger78 Great stay in the middle of Berlin
was there for 1 night - WOW- great place with fantastic service, great location and the place ...
March 15, 2013
Rated 3 out of 5 by baazigar Room doesn't reflect Westin Brand
The hotels has great location. Swimming pool was amazing. However, room didn't reflect westin brand at all. Carpet was dull; furniture was old; room was overall gloomy.
March 10, 2013
Rated 4 out of 5 by PickyPickyTraveler A Berlin beauty
My first time in Berlin - a business trip - and staying at the Westin Grand added to my enjoyment of the city.
My check-in was prompt and enjoyable. Even though I arrived a few hours before the "official" check-in time of 3 PM, the front desk associate found an available room. It overlooked the courtyard garden, which provided extra quiet since there is a lot of construction taking place on the streets surrounding the hotel. The bed was extremely comfortable and the shower worked well. Housekeeping, though, was inconsistent. On some days, not all bath linens used (hand towels, wash cloths) were replaced. There was no turn-down service or refreshing of used towels in the evening,
The in-room Wi-Fi worked flawlessly. As an SPG Gold, free Internet helped me save 19 Euros/day - significant since I was at the hotel for five nights.
The Concierge desk is staffed by very helpful professionals. At least one member of the Concierge team is a member of Les Clefs d'Or, the association of professional hotel Concierges.
The Westin Grand's location is convenient to major public transport, including both underground and above-ground "subways." Taxis are plentiful; getting a taxi at 5 AM to go to the airport was easy.
I would certainly consider staying at this hotel again when next visiting Berlin.
March 9, 2013
Rated 3 out of 5 by tbk2000 Renovation, Noisy, Uninteresting
Arrived late on a very busy night, no upgrade, smallest westin room i have ever been in with a view of a construction site, no assistance to the room with three bags, interest did not work, network was too busy because the hotel was full, you dont plan for the hotel to be full? no toothbrush in the room, no shaver, no mouth wash, i stay in 3 star hotels with these amenities...... boring ..... unimpressive, especially when i paid ober 400 euros a night, very boring....
March 8, 2013
Rated 4 out of 5 by LauSer central location
the only point to make is about room 211 I occupied. A deluxe city view had been reserved. unfortunately, I faced a wall with no view whatsoever. In addition the room is located right above the goods receiving area and I was woken up every morning by the noise even though you have doubleglazing.
the bar, breakfast and room service were all OK.
March 7, 2013
Rated 5 out of 5 by Jamie Excellent hotel
When booking an hotel in a city you have never visited before, if like me you worry about 1. Is the hotel location safe and not rough? 2. Is the hotel quiet and a true reflection of it's website? Believe me this hotel gives a big tick to 1 and 2. Although becareful of one or two fancy worded statement within you room. 1st one being, the cleverly place bottle of water. This isn't free, read carefully, cost 6 euro. The 2nd is the bathe robe and slippers. DO NOT OPEN OR USE these aren't free to use and will properly cost you big bucks.
March 1, 2013
Rated 5 out of 5 by AS13 Excellent
It was a wonderful hotel, in a great location and the concierge was invaluable and so patient. There is quite a bit of construction surrounding the area; however, I never heard it and it's easy to get around it. No worries. Great hotel choice.
February 23, 2013
Rated 5 out of 5 by Florian excellent service
greeted with excellent service and warm welcome.
February 21, 2013
Rated 4 out of 5 by LAJim (Mostly) Comfortable stay
The only negative I can mention is that I felt that the bed was extremely uncomfortable.....and the mattress was definitely not the type used in most Westin hotels in the US. It was springy on the sides, and a bit firm on the center.
The bedding was Heavenly quality though.
The hotel website doesn't mention anywhere about the major subway subway construction that is going on 24/7 on streets on two sides of the hotel.
Fortunately, I was assignment a courtyard view, facing the interior, so my room was very quiet.
February 19, 2013
Rated 5 out of 5 by sfsuen This hotel has great concierge yet limited english TV channels
I am pleasantly suprised by my stay at Westin Grand Berlin. Despite the surrounding construction, its locaiton is impeccable - very easy to access everywhere on foot or by public transportation. What impressed me most is Andre at concierge. He is truly instrumental to my great experience - very resourceful and patient to answer my questions on literally everything (I stopped by twice a day, 5 questions each :)). In addition, the hotel recognized my gold status and hence provided me a quieter room and late check out. What could be better is hte selection of TV channels. There are only news channels for English and I would expect at least a HBO or Fox movie channel.
February 18, 2013