The Westin Grand, Berlin

  • Friedrichstrasse 158-164
  • Berlin,
  • 10117
  • Allemagne
  • Carte

Chambres et tarifs

  • Pour des séjours de plus de 90 jours, veuillez appeler le +(1) 866 539 3446.
  • Vous pouvez réserver un séjour uniquement jusqu'à 550 jours à l'avance.
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1 chambre 1 chambres , 1 adulte 1 adultes , 1 enfant 0 enfants
Rated 4.1 out of 5 by 460 reviewers.
Rated 5 out of 5 by Fantastic property. I stayed 3 nights for leisure.The room cleanliness, the location,the friendly staff at the main bar, the piano playing every evening at the lobby area, everything was amazing.The biggest issue was that the room was so nice that it was difficult to leave it every morning and go to explore Berlin. November 7, 2015
Rated 3 out of 5 by Concierge from Heck! The concierge was the worst we have ever encountered in all our travels. Curt, brash and always too busy to answer questions. He was demeaning to us as we were Americans and did not speak German. The Express Service button on the phone was anything but express...other than these 2 items the hotel was most enjoyable. October 31, 2015
Rated 4 out of 5 by perfect location of an atmospheric Grand Hotel Location of this grand hotel is certainly unbeatable - within easy walking distance to Gendarmenmarkt where you find the concert house, the french and german dome, lots of nice restaurants and cafés, also walking distance to Brandenburger gate,museums, the river where you can access cruises, it is right on Friedrichstrasse where you find a lot of shopping (also high end shopping). Staff is overall friendly and if you ask kindly but very directly for what you do need they do help! (but do not expect to be helped without expressing very clear needs.). Do be aware that internet is strangely not included - even though i am a member of starwood preferred i would have needed to pay for getting internet access as i am not a platinum member and i was told at the hotel only platinum members get free access (a day costs 13.50 Euro). since a lot of my colleagues have stayed at this hotel i have seen a number of different rooms - the hotel has got VERY different rooms (there is an old and a new part of hotel and if you re staying for a longer period of time you should ask to be shown different rooms as you will be surprised at the difference - the new rooms are more spacious and with more modern interior on the lower category - their grand suites in the main (old) hotel part are the most stunning, other rooms are dark and a little run down, some quieter than others - do check...) in conclusion: I do recommend staying at this grand hotel with impressive lobby, bearing in mind to express clear wishes in order to receive the service you would like (Which you are then granted), bearing in mind to choose your room carefully and that you might have to pay for internet access. October 26, 2015
Rated 5 out of 5 by Best location to explore Berlin OVERALL IMPRESSION: Lovely located, old school luxury and historical. LOCATION: 5/5 Hotel is in the city center of Berlin where you can find high-end fashion, and also famous restaurants. It takes 5 mins walk to Friedrichstrasse train station or just step out from hotel you can get direct to subway. ROOMS: 4/5 Room was great. We have got upgraded to a suite. It is a very big living room with a huge sofa, a comfortable bed. Bedroom had no window, somehow. STAFF / SERVICE: 4/5 Above average service, kind and well trained staff. RESTAURANTS: 4/5  & (VEGETARIAN / VEGAN OPTIONS: 3/5) Breakfast is fine. Not enough fresh vegetable but plenty of fruit options. Good breads. SPA / FITNESS: 4/5 Spa was great. Stream room and Sauna is not public but it is a complimentary for Platinum's. Fitness is good but quite small. SPG RECOGNITION: 3/5 Had to ask for a suite... as an Ambassador. PLATINUM AMBASSADOR SPECIAL REQUEST RECOGNITION: 2/5 Had issues to get our standard complimentary drinking water. No special attention or set up. EXCEEDED EXPECTATIONS: Location, location, location... Foot walk to Brandenburger Tor, Checkpoint Charlie. DID NOT MEET EXPECTATIONS:  SPG recognition VALUE FOR MONEY: 4/5 Perfect spot to explore Berlin. ONE THING TO KNOW: Simply better than the Sheraton, stay here if you want to stay in a Starwood property. October 20, 2015
Rated 3 out of 5 by Disappointment Dear Sir/Madam, I was looking forward to staying at the Westin Berlin, as I had very fond memories from my stays there in 2002 and 2003, when I stayed about one month each time for business. Last weekend, 9-11 October, it was for leisure. The reception staff was courteous and helpful as ever, and one cannot dispute its location. However, there were a few shortcomings, which did not make our stay 'ideal'. To list; 1. The heating in the room was not working, and blowing cold air. The mobile heater we asked for never arrived, and no attempt was made to fix the heater. 2. Although we asked for a blanket, twice, it never was delivered. Instead, we found extra sheets in the room. 3. Worst of all, there was a disturbing sewage smell coming from the bathroom. The same stench could also be felt in the main corridor outside the room, as well. As, we lacked heat, we did not have the luxury of airing the room; especially when it was zero degrees outside. I am somewhat disappointed by the overall quality of the room. It seems the profitability concerns of Starwood have overpowered the quality, which I had enjoyed in my previous stays. All in all, the standards may satisfy US hospitality expectations, but they fell short of European hotel standards; particularly, one that shares the block with Adlon. Sincerely, October 12, 2015
Rated 5 out of 5 by Wonderful hotel super Location. Close to Lafayette mall. September 28, 2015
Rated 3 out of 5 by Messing up Stay and Night credits I stayed at the hotel Sept 12-19, 2015. I have stayed here before and the hotel is nice. However the helpfulness and professionally of some of the staff is below par. After they messed up my stays and night credits (should be 3 stays and 21 nights as had booked 3 rooms for me and my guests instead of 1 stay and 7 nights) I asked them personally to correct their mistake. "Call Spg, it is their problem to solve" was the response I got from the reception. Thank you for that response. September 23, 2015
Rated 5 out of 5 by always a pleasure my wife and I stayed here in mid july. it was the third time we stayed the westin and the first for a while. the last time we were here the hotel was having a re-fit so we were a little unsure what to expect as we loved the hotel. well I can only say that the hotel has improved. a special mention has to go the staff and in particular the bar staff in that served us every night. so warm, welcoming and couldn't do enough for us. even smiling as we mangled their langue. can't wait to return. September 15, 2015
Rated 1 out of 5 by Unresponsive Staff Despite request at check in, staff failed to provide upgrade and failed to execute late check out. As we have experienced at other Starwood hotels, rooms were automatically locked at noon despite late check out. Multiple trips from the room to the lobby to fix the situation were required. Staff refused to acknowledge this, and blamed defective keys, even though the same lockout was simultaneously happening to my daughter. August 30, 2015
Rated 1 out of 5 by Most unpleasant experience with Westin I was quite disappointed with my last recent stay at this hotel. It startet with the checkin, which too very long. I had a reservation with multiple rooms, but the receptionist forced me to handle each room separately (including credit card guarantee) also it was not possible to have everything on one bill. I wanted to invite my friends and pay for their rooms, so I guaranteed each room with my credit card and told the guy. But when checking out everybody was forced to pay separately. I checked out last and ask again for a complete invoice, but was told that everybody need to pay up itself and they can not arrange. (this has never been an issue in any other SPG hotel before) There was no Platinum greeting, not even mentioned it. Also in room, nothing.. quite unusual for Westin (at least what i've seen so far). I even had to insist that I should get free wifi as a Plat. member, which the front desk staff first denied, but solved later. (just annoying that one have to fight for this) Same problem with breakfast: I took breakfast as Plat. Welcome gift, later it was on my bill. Staff in general was quiet rude, not welcoming guests in floors. Once we had to wait 45 min to get our drinks at the lobby bar, even when the bar was almost empty. On breakfast the tables where not been cleared and so on.. The room itself was nice and clean, but you have to call the reception for everything: toothbrush, comb, face cleaning utils, etc.. which was quiet annoying. There is also only one small bottle of water every day. The room temperature was very cold. Even after i turned off the aircon, it was still freezing cold (outside was 26°C, so quite hot). August 26, 2015
Rated 5 out of 5 by Love this Place!! This hotel was so charming we hated to leave. Located near a train station, it provided great access to the city and Germany in general. The staff was great. The concierges, wait staff, housekeepers did everything to make us feel comfortable and safe, including signs on the outside tables to be ware of pickpockets. The hotel is located in a great business area that's also close the museums and wonderful shopping and restaurants. I look forward to retuning whenever I'm in Berlin. August 17, 2015
Rated 5 out of 5 by wonderful location and beautiful property I love this property. The location is right in the middle of a vibrant city, and the hotel has been renovated and updated. I also liked that the property (at least inside) was entirely smoke free. The staff was exceptional-- from the front desk staff to the concierge desk. The bell staff even brought me coffee at 3:45AM when I had to lave to catch an early- morning flight. The SPG recognition and upgrades were fabulous as well. The buffet breakfast breakfast at the platinum amenity was a bargain, and I love the food and service. I was in Berlin on business, and I will definitely return to this property with my whole family. August 16, 2015
Rated 5 out of 5 by Excellent service in excellent location and features Staff high professional, make you feel warmy welcome, features are excellent, in excellent location...what I can say everything was perfect July 7, 2015
Rated 2 out of 5 by Rudest Hotel Employees are rude. Need sensitivity training. One employee grabbed a ticket and ripped it out of my hand. No eye contact or politeness. Terse, rushed and terrible late service. Concierge are very unhelpful. The worst hotel, employees especially front desk act treated me with much disrespect. Terrible experience June 29, 2015
Rated 3 out of 5 by Great staff - tired hotel feel. The staff, especially concierge, were simply great - attentive and very helpful. My very nice room overlooking the metro construction of Under den Linden (actually fascinating) was a bit of an adventure to get to, However, the main hotel, including lobby and second floors seemed too dark and tired for being a Westin Grand in Berlin -- this was not a space I wanted to spend my time in. June 28, 2015
Rated 5 out of 5 by Perfectly good hotel in heart of Berlin Stayed here during the Christmas season. Quick and professional check-in who notified us that due to hallway work we had to take the elevator one floor above and take the stairs down. Minor inconvenience but it was fixed in a day or so. Centrally located next to many attractions and public transportation. Great views of the city. Overall a good stay and experience June 14, 2015
Rated 3 out of 5 by Mediocre- Nothing really outstanding I thought about leaving the spg-program. No free wifi-access in a luxury hotel is defenetly outdated. In all other Starwood hotels I' ve been, I got free wifi. I have spent 10 nights during the last 12 month in Starwood hotels, and the front desk staff told me, that is not enough to get any benefits! As a gha-member i earned the platinum level after ten nights- that makes the difference! May 31, 2015
Rated 5 out of 5 by A fantastic stay in Berlin This is my new favourite 'Westin' property. From check in to check out, i could not fault this hotel. Despite arriving late at night, bags swiftly taken from the car, ushered to check in, my Gold SPG membership was acknowledged, my welcome gift offered and room upgrade presented. I was asked how my trip to Berlin was and provided a complete overview of the property as this was my first stay. Room was beautiful overlooking the garden. Room clean and complete with everything you need, an amazing nights rest as always, breakfast selection was wonderful and staff were very attentive, no request was declined. Check out was simple and asked how my stay was (which is rare for staff in any hotel chain these days) and offered transport to the airport and welcomed back to Berlin. I can not fault this hotel and look forward to sharing my experience with family and friends. The Westin Berlin is my only choice when visiting again. Thanks to the whole team who provided me with a wonderful stay! March 28, 2015
Rated 5 out of 5 by Very elegant hotel I am a platinum member with SPG. It was a very busy week end in Berlin, the hotel was very busy. A few days before my arrival, i was pleasantly surprised to see that i had been upgraded to a junior suite. One of the SPG platinum benefits. I was really excited and, luckily took a screen shoot of my upgrade. When i checked in, i showed my platinum spg card. I was told i had a normal room , not a suite, and that i would not get breakfast as i booked through a third party. Both of the issues were resolved after i showed my reservation , which was booked through Starwood directly. So i did get a Junior suite and my Breakfast vouchers but it was annoying to have to beg for it especially with the amount of travel i do every year. My Suite was very nice 369, but the aircon did not work and there was no window in the bedroom. The hotel is quite stunning, the staff are really professional and well trained. The breakfast on saturday and sunday: It was like being on a cruise ship, there were hundreds of people. Despite this, the staff were attentive and served you with your requests, so i was pleased. Usually i get a Platinum welcome gift in the room, but this time there was no welcome gift. The quality of sleep was good, the hotel and room smelled nice and i would highly recommend this hotel The spa is out of this world and complimentary for SPG gold and platinum members, otherwise it is 8 euros. This is a very chic, elegant palace, and i enjoyed my stay. March 16, 2015
Rated 5 out of 5 by Good experince in The Westin Grand Berlin! The Westin Grand Berlin is located at the centre of the Berlin city, surrounded with a lot of shops, restaurants and also train stations. It is very convenient for whenever we need to go out. We could go shopping, have some food and go sightseeing around the city really easily. We stayed there for 2 nights 3 days, our room was quite good, actually not super big but it is big enough for 2 persons, even it is a little bit old but it's still acceptable. We have been to a few Hotels around Germany, we know how was it like so the room here is better than other hotel in Germany. The staff are really nice, they would love to help us if we need any assistance. I would say concierge team they are very professional and helpful, they suggested us to go to where we can find the good restaurant and sightseeing in Berlin, we checked it out and the restaurant was really good like they said. Another impression from the concierge which is when my girlfriend was really sick in that time and they told us where is the really good doctor in town and also made the appointment for us. The next day she felt so much better. The breakfast is good, it was quite busy both 2 days but it does not have anything affected us at all because they have so many choices of the breakfast. Bar is also good too, they have indoor and outdoor which is sometimes you can sit outside have some fresh air or you could sit inside listen some cool music. I would say The Westin Grand Berlin is really good hotel from Starwood in the Berlin city. You do not need to worries about anything because you are in the right place already. When we have a chance to go back to Berlin, we are sure that we will stay in this hotel again. February 19, 2015
Rated 5 out of 5 by Mk Professional hotel and staff! February 14, 2015
Rated 5 out of 5 by Great hotel! Great hotel in the heart of Berlin. Very helpful staff, quiet rooms, etc.. nothing to complain about! January 23, 2015
Rated 5 out of 5 by Spa Suite #213 - awesome! We always stay at the Westin Berlin and love this grand hotel in the heart of Berlin. They have recently introduced their "Spa Suites" and HIGHLY recommend booking them in advance as they only offer 5 (?) in the hotel. The suites are gorgeous and have wonderful space - probably one of the top 5 suites I have ever stayed in around the world! January 8, 2015
Rated 5 out of 5 by Great Staff - Great Location - Great Hotel I have spent 200 nights outside the country this year and the majority of those nights have been spent at the Westin Grand in Berlin. The location is excellent; you can walk to most of the sites and there are lots of quality restaurant choices near by. The gym is a little small but you have Tiergarten park with a few blocks for running / walking. And there is also a fabulous gym across the street that sells day passes (I think it's called Planet Workout?) Breakfast buffet is really good Their restaurant food is pretty above average; but because I eat their so often...I'm bored with it. Try their Weiner is really good. The hotel tends to be busy; so I don't get as many suite upgrades as I would like (but this is also tied to the fact that my stays are 10-14 days) Good choice for a hotel in Berlin December 7, 2014
Rated 3 out of 5 by Last Stay I stayed in this Hotel now several times and I was very unhappy this Time!!!!!!!! My stay was scheduled to check in on Dec. 2nd and check out Dec. 4th. Due to business reasons I had to check out already on Dec. 3rd. I informed the Staff at the Reception already on Dec 2nd. at around 11:30pm!!!! about my earlier checkout time. At checkout on Dec 3rd, they told me that I have to pay 98% for the last night!!!! As an SPG Member and a guest of the West Inn in Berlin it is absolutley diapointing for me and I will not stay again in this Hotel!!!!!!!! December 5, 2014
Rated 3 out of 5 by Not a Westin standard It is an OK hotel for short stay, but there were a few issues that would force me to stay somehwere else next time in Berlin. The hotel is pretty worn out in terms of interior. The reception staff was very wamt and helpful, but the express service staff were in some cases ignorant or not knowledgeable. The room was spacious albeit very simple. No bath. Breakfast is OK, but I expected better quality. But the worst was the road works going on right in the front of the hotel. I was given a room on the 2nd floor, and in the morning (around 8) the workers started their extremely loud work. I know the hotel probably cant do anything to move the works to a later time, but at least they could have given me a room on higher floor, or simply warn about the noise. That was very inconsidrate of them. Also, despite that I am a gold member, no room upgrade was offered to me, even though the hotel wasnt full. Next time I will stay somewhere else. November 23, 2014
Rated 4 out of 5 by good location This Hotel has all one needs. Location is good to explore the city. But be aware if you care: This Hotel is NOT!!!! participating in the "SPG more for you promotion." For me a reason to choose another Hotel chain. September 13, 2014
Rated 3 out of 5 by This hotel has great features But not so great services and the only rooms with a decent view are those of 4th and 5 th floors. September 11, 2014
Rated 4 out of 5 by Perfectly Central and comfortable The Westin Grand is a perfectly located hotel in Berlin, clean, comfortable and near all the great sites in Mitte Berlin. The rooms are smallish but comfortable. The breakfast buffet is superb but expensive at 32 euros per person. A couple of things need to be worked on. Some of the staff are not too friendly and there appears to be zero recognition even if you are a Starwodd Preferred member. The hotel has a pool and jacuzzi but the area where the jacuzzi and pool are , are extremely slippery - you do need slippers and to watch your step - I am surprised the hotel has not had a major fall as I almost slipped going from the jacuzzi to,the pool. The jacuzzi warm and also appears to work by some sort of detection there is no off and on switch. One nigh we used it the attendant just shook his head and said it work by moisture and would magically come on- we waited. All that said, the Westin is a comfortable home away from home that is right in the heart of Berlin September 2, 2014
Rated 5 out of 5 by Great place to stay and examine Berlin One of the best area and hotel to stay in Berlin September 1, 2014
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