Rated 5 out of 5 by carjo a great experience
all one could ask for in a city break - helpful and friendly staff - comfort - excellent breakfast and excellent location for visiting all the major sights. my wife and I particularly appreciated the bottle of bubbly and strawberries delivered to us on the day of our golden wedding anniversary.
June 12, 2016
Rated 5 out of 5 by HDM55 nice Hotel
the staff was very friendly an accmmodating, the Location is very good
May 10, 2016
Rated 2 out of 5 by wiggles2 Poor correspondance,disappointment!
A group of 9 adults with 3 small children stayed for a three night stay. It was for a special occasion so we said we'd go all out and decided to stay at The Westin, Berlin. Check in is where the dissapointment unfolded. All requests that I had asked for months previous to the trip had not been met. It was clear that the hotel had not recieved any correspondance from their employees who had guaranteed all to me by email and over the phone.
March 29, 2016
Rated 4 out of 5 by twint Berlin Break
Excellent location staff friendly and nothing too much trouble although a small and minor point at breakfast for 3 days we were served black tea at the table on the last day when different sraff serving we were told to get our own, not that this was a problem but hadn't been told previously. Please also 15 euros per day is unnecessary charge and would be a nicer touch to provide for guest room. Overall beautiful hotel.
March 29, 2016
Rated 4 out of 5 by Texas63 Great Location!
Loved the location of the hotel as it is within easy walking distance of the Brandenburg Gate and Museum Island. We took a taxi to the main train station, as that is probably a 50-60 min walk. Plenty of restaurants near by as well. Mr.. Lindner, the concierge, was ever so helpful with tour recommendations and dinner reservations.
March 25, 2016
Rated 4 out of 5 by Kean84 Hard to beat location and great service
Booked this hotel as reward night. First surprise was that I was informed to be upgraded to a better room, later I felt a bit underwhelmed as the "upgraded" room face a busy street rather than the garden room I originally booked. Only when I looked out the panoramic Windows I realised the street is Unter Den Linden and I could see both Berlin Tower and Brandenburg Gate in the room. That was indeed an upgrade!
During my stay I have to confess I ordered room service 3 times and the service was efficient all three meals were delivered under 20 mins. The Schnitzel was very delicious.
It has been a wonderful stay and the 4pm check out works as a treat. Will definitely comes back next time in Berlin.
March 21, 2016
Rated 3 out of 5 by Benjaminr Great location, more renovation needed
At the check in, I asked if my platinum spg status is in the system and she said yes - unfortunately, my status wasn't recognized and only once I've arrived in the room I realized something was wrong. It felt like a old hotel on 10-15 years ago.
Going back to the reception, I informed about the missing upgrade and got the response "what upgrade?" - after a short conversation, the missing status recognition was solved but still wasn't offered a proper upgrade. I had to pay an extra 70 eur for a spa suite which I found ridiculous. Recently a other Westin hotel, during a super busy conference, missed my status and hence upgraded me to the president suite for free.
The spa suite then was a fantastic room. Very quiet and well located opposite the pool elevator. Nice furniture and design and felt like a completely different hotel than the previous room.
Breakfast is great.
Spa was rather disappointing. Pool was cold and overall temperature as well. No steambath.
March 20, 2016
Rated 1 out of 5 by Striker Far below expectations
Do not expect to have your SPG elite status recognised at this hotel. I arrived in the evening and found absolutely no one there to offer to help with luggage. No doorman. I made it to the front desk where I was met by a very unfriendly front desk lady. I smiled and gave her my passport and credit card. She stood there and stared at me until I prompted "I'm checking in".
I ended up in a room which had to be reached by first taking an elevator to the second floor, then finding an entrance to a hallway which I had to follow for an impossibly long time, eventually entering what appeared to be a separate and older section of the building then turn down yet another long hallway until reaching s small rickety elevator. Then I had to take that elevator back down to the first floor. Once there, back down another hallway until I reached my room. Room 166.
This was NOT an SPG floor. This was certainly not the "best available" room that I'm accustomed to getting as a Platinum. Complaining to the front desk resulted in nothing but an unfulfilled promise that management would be in contact with me.
Even without status I would have expected a far better room than this at the price I paid. I am never setting foot in this hotel again.
February 19, 2016