Rated 5 out of 5 by boardie19 A fantastic stay in Berlin
This is my new favourite 'Westin' property.
From check in to check out, i could not fault this hotel. Despite arriving late at night, bags swiftly taken from the car, ushered to check in, my Gold SPG membership was acknowledged, my welcome gift offered and room upgrade presented. I was asked how my trip to Berlin was and provided a complete overview of the property as this was my first stay. Room was beautiful overlooking the garden. Room clean and complete with everything you need, an amazing nights rest as always, breakfast selection was wonderful and staff were very attentive, no request was declined. Check out was simple and asked how my stay was (which is rare for staff in any hotel chain these days) and offered transport to the airport and welcomed back to Berlin.
I can not fault this hotel and look forward to sharing my experience with family and friends. The Westin Berlin is my only choice when visiting again. Thanks to the whole team who provided me with a wonderful stay!
March 28, 2015
Rated 5 out of 5 by Guillaume Very elegant hotel
I am a platinum member with SPG. It was a very busy week end in Berlin, the hotel was very busy. A few days before my arrival, i was pleasantly surprised to see that i had been upgraded to a junior suite. One of the SPG platinum benefits. I was really excited and, luckily took a screen shoot of my upgrade.
When i checked in, i showed my platinum spg card. I was told i had a normal room , not a suite, and that i would not get breakfast as i booked through a third party.
Both of the issues were resolved after i showed my reservation , which was booked through Starwood directly. So i did get a Junior suite and my Breakfast vouchers but it was annoying to have to beg for it especially with the amount of travel i do every year.
My Suite was very nice 369, but the aircon did not work and there was no window in the bedroom.
The hotel is quite stunning, the staff are really professional and well trained.
The breakfast on saturday and sunday: It was like being on a cruise ship, there were hundreds of people. Despite this, the staff were attentive and served you with your requests, so i was pleased.
Usually i get a Platinum welcome gift in the room, but this time there was no welcome gift.
The quality of sleep was good, the hotel and room smelled nice and i would highly recommend this hotel
The spa is out of this world and complimentary for SPG gold and platinum members, otherwise it is 8 euros.
This is a very chic, elegant palace, and i enjoyed my stay.
March 16, 2015
Rated 5 out of 5 by DJacobs Good experince in The Westin Grand Berlin!
The Westin Grand Berlin is located at the centre of the Berlin city, surrounded with a lot of shops, restaurants and also train stations. It is very convenient for whenever we need to go out. We could go shopping, have some food and go sightseeing around the city really easily. We stayed there for 2 nights 3 days, our room was quite good, actually not super big but it is big enough for 2 persons, even it is a little bit old but it's still acceptable. We have been to a few Hotels around Germany, we know how was it like so the room here is better than other hotel in Germany. The staff are really nice, they would love to help us if we need any assistance. I would say concierge team they are very professional and helpful, they suggested us to go to where we can find the good restaurant and sightseeing in Berlin, we checked it out and the restaurant was really good like they said. Another impression from the concierge which is when my girlfriend was really sick in that time and they told us where is the really good doctor in town and also made the appointment for us. The next day she felt so much better. The breakfast is good, it was quite busy both 2 days but it does not have anything affected us at all because they have so many choices of the breakfast. Bar is also good too, they have indoor and outdoor which is sometimes you can sit outside have some fresh air or you could sit inside listen some cool music. I would say The Westin Grand Berlin is really good hotel from Starwood in the Berlin city. You do not need to worries about anything because you are in the right place already.
When we have a chance to go back to Berlin, we are sure that we will stay in this hotel again.
February 19, 2015
Rated 5 out of 5 by Smisu Mk
Professional hotel and staff!
February 14, 2015
Rated 5 out of 5 by AM421984 Great hotel!
Great hotel in the heart of Berlin.
Very helpful staff, quiet rooms, etc.. nothing to complain about!
January 23, 2015
Rated 5 out of 5 by JetCruiser Spa Suite #213 - awesome!
We always stay at the Westin Berlin and love this grand hotel in the heart of Berlin. They have recently introduced their "Spa Suites" and HIGHLY recommend booking them in advance as they only offer 5 (?) in the hotel. The suites are gorgeous and have wonderful space - probably one of the top 5 suites I have ever stayed in around the world!
January 8, 2015
Rated 5 out of 5 by JaymeP Great Staff - Great Location - Great Hotel
I have spent 200 nights outside the country this year and the majority of those nights have been spent at the Westin Grand in Berlin.
The location is excellent; you can walk to most of the sites and there are lots of quality restaurant choices near by.
The gym is a little small but you have Tiergarten park with a few blocks for running / walking. And there is also a fabulous gym across the street that sells day passes (I think it's called Planet Workout?)
Breakfast buffet is really good Their restaurant food is pretty above average; but because I eat their so often...I'm bored with it. Try their Weiner Schnitze...it is really good.
The hotel tends to be busy; so I don't get as many suite upgrades as I would like (but this is also tied to the fact that my stays are 10-14 days)
Good choice for a hotel in Berlin
December 7, 2014
Rated 3 out of 5 by Roland66 Last Stay
I stayed in this Hotel now several times and I was very unhappy this Time!!!!!!!!
My stay was scheduled to check in on Dec. 2nd and check out Dec. 4th. Due to business reasons I had to check out already on Dec. 3rd. I informed the Staff at the Reception already on Dec 2nd. at around 11:30pm!!!! about my earlier checkout time. At checkout on Dec 3rd, they told me that I have to pay 98% for the last night!!!! As an SPG Member and a guest of the West Inn in Berlin it is absolutley diapointing for me and I will not stay again in this Hotel!!!!!!!!
December 5, 2014