Rated 4 out of 5 by Oluslaw this hotel has great features but strange procedures
Hotel has great potential, good facilities and proper staff but strange procedures which make all arrangements to be done surprisingly slow; check-in procedure is a very good example - 5 minutes takes to check-in a person... and all guests booking the package with WiFi included should carefully check their billing at check-out as it is a rule there to charge for such complimentary service...
November 18, 2013
Rated 5 out of 5 by Anto35 This hotel has great staff and facilities
I enjoyed my staying in this hotel very much. Perfect localization, staff extremelly kind, rooms are large and with beautiful sea view, bed very comfortable and i d mention even the ice machine in floor near lifts. Reccomended!
November 13, 2013
Rated 5 out of 5 by aurda Great Place!
Great place - room was very comfortable and setup well for working on my computer with wireless, etc. Only issue was when I first get in the room - it had a slight moldy smell.
November 4, 2013
Rated 5 out of 5 by eag3607 EAG
The Dining and Food Service Stafff at the Westin Dragonara ALWAYS exceed my expectations. The 8th floor lounge staff go far out of their way to Anticipate my needs. I stay at the hotel 2 to 4 times per year. The staff deals with hundreds of people but always seem to remember my likes and dislikes. Not to mention the names of my family members. The dining staff help to make my stay great. Charles, Rachel and Pam (from the 8th flr) to name just a few are hardworking, professional and authentically good people, that do an outstanding job.
October 28, 2013
Rated 5 out of 5 by Steve82 Relaxing stay
We had a lovely and relaxing stay and loved the hotel (and the views from our room). We had one quite minor service issue at the hotel which the hotel rectified immediately and beyond our expectations.
October 28, 2013
Rated 5 out of 5 by RonKH A truley wonderful Hotel
I stay at The Westin Dragonara Malta regularly and my expectations are bettered on every single stay, the welcome and warmness of the staff is exceptional. The food offered in the bars and restaurants is quite exquisite and the facilities offered by this hotel are exceptional and each time I stay there are many improvements, making it true perfection, without doubt the best hotel in Malta. Congratulations to the management team and staff.
October 23, 2013
Rated 3 out of 5 by Nickname3006 Should be better
The location is good. The food is delicious. The meeting facilities are quite good as well. And the best thing about the hotel is its smiling and kind staff who are so helpful.
But the air conditioning is terrible. The temperature was about 17-18 degrees celsius inside the hotel building. Nobody could understand why it was cooled this much. And on the other hand when you go to the upper floors a terrible smell of damp and musty greets you. These are not the what is expected from a five star hotel.
October 21, 2013
Rated 5 out of 5 by Sweden BEST HOTEL!
A very nice hitel with friendly staff! ALL staff was very proffesional!!!! Cecilia is the best!!!!! George is a pro! Thanks to all!!
Everyhing was perfekt!
October 16, 2013
Rated 4 out of 5 by Verified Reviewer This is definitely not a 5* hotel
By travelling to a number of various hotels around the world, I would definitely not rate the hotel service at 5* rate. 1) We were given a double twing bed room rather then intially booked king size bed room. When we complained to the staff we were said that we have been provided this as it has better view, which we didn't want to sacrifice. Initially we booked a sea view king size bed. The room balcony wasn't cleaned for few days until we personally notified the cleaner. Seeing nails and hair of some other person on the floor wasn't a pleasent picture. In additional free water and coffee included the room rate were not updated daily, only once in 2-3 days. In addition we received a complements for someone esle, which is also not a good impression of the hotel service, as we'd rather not to receive anything rather then some elses compliments.
September 16, 2013
Rated 5 out of 5 by Kelly51 Wonderful Hotel & Staff
In the most private lovely area of St. Julian's. Great site with fantastic food and staff. Beautiful waterfront with pools or ocean to offer for swimming. Great snorkeling area. Big, luxurious rooms.
September 11, 2013
Rated 5 out of 5 by spg1985 GORGEOUS!!!!
This hotel was absolutely GORGEOUS!!! Romantic, elegant, by far the best property on the island and the value for money is simply unbeatable!!! The property is amazingly lavish and a perfect venue for a romantic getaway. I would stay there again (and again and again)...
September 11, 2013
Rated 5 out of 5 by Buckie60 The best staff I have ever met
We stayed here for 7 nights. On arrival my partner had lost her passport and bag. The staff responded fantastically calling the airport and the taxi company. Within the hour all had been found and returned. The weather was great, the facilities fantastic and the food of the highest quality but it is on the staff you score the highest. Nothing is too much. All staff we dealt with were there to assist. You do have a diamond in doorman Joseph. If you can find a higher position for him it would in our opinion be fully warranted
September 9, 2013
Rated 4 out of 5 by Ruedi The Hotel keeps what it promised
High standards of infrastructure
High standards on food/beverages
Top customer servic
Friendlyness of staff
September 5, 2013
Rated 5 out of 5 by jheber Wonderful stay
We had a great stay at the Westin Dragonara. The location of the hotel in Malta is great, close to cultural attractions and at the same time situated on a small peninsula that provides plenty of beach access, and great views on the sea. The staff were very helpful in helping us with any request. Overall, we had a wonderful stay here and would visit again.
September 1, 2013
Rated 5 out of 5 by Lillemor This hotel is the place to be.
The Westin Dragonara Resort Malta offers young and old everything one desires for relaxing perfect holidays. This is heaven !
August 30, 2013
Rated 4 out of 5 by Jonnypr 2nd lovely holiday at the Draganara
Our second visit at the hotel and enjoyed holidaying there every bit as much as the first.
August 30, 2013
Rated 5 out of 5 by PJ333 Tower Room 501 is Fantastic
I was very spacious, the view from the terrace was fantastic.
August 26, 2013
Rated 5 out of 5 by Chelsea01 Excellent service, wonderful position, and plenty of space
What a wonderful delight the Westin Dragonara was for us. The staff could not be more pleasant and helpful, and everyone was friendly and courteous.
There is a feeling of spaciousness in the hotel, with well positioned bars, restaurants, pools, seating and sunbathibg areas all easily accessible. We tried every restaurant, and were delighted with all meals.
Special mentions go to Cecilia at the Front Desk, who greeted us with a warm smile and made us feel immediately welcome, and to Charles at the Terrace Restaurant who worked tirelessly to ensure our breakfasts were pleasant and something to look forward to each morning.
The Westin Dragonara treats every guest as special, and the staff and facilities are first class.
August 25, 2013
Rated 5 out of 5 by expatlocal mid-summer stay
excellent hotel all around. Expansive (rocky) beach with deck chairs surrounded by beautiful Mediterranean water on 3 sides. Staff was very polite and helpful. Excellent food and while location offers peace and a great beach it has dozens of restaurants and shops and the busiest night life district within easy walking distance
August 21, 2013
Rated 2 out of 5 by Te01 Clean and friedly, yet unprofessional
Limo service at airport occupied with other activities not attendig arriving passengers. Dirty old MB, unable to open door from inside. Room not available upon arrival in spite of informing way in advance. Late check out not available. Bill uncomplete thus charging my creditcard for breakfast and some other minor elements after i had left the hotel. Before I left I spesifically asked if they had rememberred everything on my bill. 21 SPG stays so far this year (Aug.) Does not meet expectations.
August 20, 2013
Rated 3 out of 5 by Laurenz Good location close to the Marina.
The location of the hotel is good. However there are things which needs improvement. In a so called luxery hotel there needs to be free wifi through the whole hotel! On the beach a lot of the white beds were broken, even some of the umbrellas. The breakfast is far too expensive for the quality you receive (including the coffee!!) In our room the airco made a lot of noice etc. We've had a nice holiday but the hotel didn't reach our expectations!
August 20, 2013
Rated 5 out of 5 by Meg33 Excellent staff and their service
I was very impressed by the staff who were all very pleasant, professional and passionate about their job. They made us feel very welcome and made our stay as comfortable and enjoyable as possible. Thank you.
August 17, 2013
Rated 5 out of 5 by Hazel1881 We feel pampered and relaxed.
We have just returned from a week's holiday at the Dragonara. Family of 4, two teenagers. It was our second visit. We all feel very chilled and relaxed. The room was very clean and comfortable with a great sea view. . The pools and facilities were excellent and never overcrowded. The food was excellent . We enjoyed cocktails at the bar and it was such a nice and relaxing atmosphere . The staff could not have been more friendly and helpful from the moment we arrived, to when we left . Thank you to all of them.
August 14, 2013
Rated 4 out of 5 by Susemm Not quite there
We stay frequently at 5-star properties and we must say The Westin Dragonara is not quite there and we would like to mention a few things to why we feel like that.
The Lobby and the lobby bar and terrace outside give a 5-star feeling. We had very good drinks there and the sofas were very comfortable. The service however was a bit uneven. The staff did not have a clear view of which guests had been served and we got questions if we wanted to order something else when we just asked for the bill. So we found the service a bit unorganized.
One waitress we would like to mention is Christina from Spain, she was lovely and had a very good sense of service. All staff were very friendly throughout the hotel.
The pooltowel service could improve. Mostly we got quite small towels and one towel card per person, it was not enough. Around the pool areas and down by the Reef club, signs tell guests that it is not allowed to block sunbeds with towels without using them. If a rule like that is applied, the hotel staff should remove towels where the sunbeds are not used. We found lots of blocked sunbeds that were not used for hours, especially in the morning.
When we returned the towels we were asked to place the towels in a big container right by the desk. It it not a big thing, but as a guest we feel we shouldn´t be asked to do the staff´s job, not at a 5-star hotel.
Around the sunbathing areas, plastic glass etc is used which is good. But the hotel should really think about using thicker plastic glass, instead of the thin ones. It makes it difficult to hold them and it is not so nice to drink from. The plastic containers the food is served in didn´t give a good feel either as well as the plastic forks and knifes.
The poolbar staffcould perhaps we a bit pro-active and ask if the guests would like something to eat or drink. Now they just passed by, like they did it just because they had to.
One day by the Reef Club, a big group of cruiseship guests came in and basically took over the whole place. They stayed the whole day and the poolbar staff didn´t have time for anything else but to serve this gang. They ordered food and drinks all day and the hotel guests were a bit neglected. If the hotel would have informed the hotel guests about an incoming group, it would have been nice. We actually had to move to another part of the sunbeds, as this group was so noicy.
In fact, quite a lot of outside guests came and went, and nobody knew they were there. A gate by the scuba diving team, was opened frequently so anyone could enter the premises as they liked.
We would like to see a better way to order food and drinks by the sunbeds, to make it easier to get the poolbar staff´s attention. Perhaps you could arrange for the staff to hand out small, icecold water bottles to the guests when they get to the sundbeds in the morning, just to add that little extra touch. And why not ice cold face towels in the afternoon? Fresh fruit was served by the pool but we didn´t see that everyday.
The pool areas and the area down by the sea, could perhaps be a bit more cosy. Why not make it a bit greener, with more plants. We thought it looked a bit “grey” with all the empty areas, especially by the seaside and Reef club. And a nice restaurant down by the water, with dimmed lights etc, could give this place a lift.
We had dinner at Quadro one evening, and for a Fine dining restaurant we feel it was not value for money. It was the first fine dining restaurant we have been to that didn´t have any of the wines we wanted. They were out of stock and we had to pick another wine four times actually. Perhaps you should make the wine list smaller or update the one you have on a daily basis. We also found the service a bit uneven here and one of the staff members seemed to be in a bad mood and made comments to himself about one of the waiters. It was probably not meant for us to hear, but it was unexpected at a place like that. The food however was good.
The Italian restaurant was very busy and crowded and quite load music was played there. Many families had dinners here so if you are looking for a quiet dinner then maybe you should go somewhere else. The food was ok, but nothing special.
Friday night the hotel opened the Bedouin bar, right down by the Reef club. If your room is in the South wing, you might be disturbed as the music was quite load.
One other thing we noticed was the lack of sprinklers, both in our room and throughout the hotel. Maybe they have installed some other system that we don´t know about, but we found it surprising. Luckily nothing happened, but what if it does…
We stayed for one week in a Junior Suite, room 610, with views over St Juliens. Our room was large and had two balconies, but we only used one of them. Unfortunately there was a bad smell in the bathroom the whole week. We managed to control it by “closing” the zink and to put the bin over the drain on the floor. If we didn´t do that, the bathroom smelled like sulfur almost.
The cleaning was good and the bed very comfortable.
We also ordered room service a couple of times and that worked very well.
We had booked transfer with the hotel, and upon departure they had mixed up our departure time for the flight departure time and we had to wait 20 min for a driver to come and pick us up. Luckily we had some extra time, but the concierge wanted to find out what happened with our booking and that took some time. Something that we as guests don´t really care about to be honest, it is for the hotel to sort out later.
All in all, we had a good week in Malta and maybe it sounds like we mention small things. But it is the small things that make a good experience better and somewhat the Westin Dragonara missed the small things. Everyone was friendly and it was a good atmosphere but in our mind the hotel is not quite a 5-star resort.
August 5, 2013
Rated 5 out of 5 by marriottpraiser The hotel is exactly a Westin shld be
elegant, stylish, convenient and well attended. also great surrounding
July 31, 2013
Rated 4 out of 5 by Lullo2008 Super hotel
Nice hotel also for children. 2 fine pools and a very good fitnesscenter.
July 30, 2013
Rated 5 out of 5 by cucu1965 Great resort
Our third stay at the Westin Malta - and again we were quite happy with it.
The hotel is managed in an impeccable way, the staff is nice an efficient; our bay suite was great, perfect for a couple looking for quiet and privacy. But here everyone, also families with kids, can find his/her spot - there are two large pools and extensive beach facilities as well. Add the location - central in Malta, ideal to visit the island.
July 30, 2013
Rated 5 out of 5 by RonKH A wonderful month at The Westin Dragonara
I had the pleasure of staying a month this summer at this wonderful hotel, which is continually being improved to perfection.
All my expectations were met and the caring staff looked after my every need.
The new beach has been very carefully re-designed, with palm trees and is so comfortable, in fact it was full nearly every day I was there.
The food quality at all of the hotels restaurants is superb and this reflects on them all being so busy on a daily basis, Quadro my favourite restaurant is without doubt one of the best on the Island and serves such good quality fresh fish, the staff are so immaculate and caring.
I cannot praise this hotel enough, the management team certainly run a good ship and their staff appreciates this also as they are obviously happy in their work and this reflects on the clients.
July 30, 2013
Rated 5 out of 5 by WFan Great Westin resort
Stayed at the Westin Dragonara Resort for 4 nights, and it is a great property. Beautiful lobby area/terrasse. Excellent service from the front office manager and the other staff members, and I was upgrated to a nice and renovated suite with great view.
Don't wait - go to this Westin Resort :-)
July 30, 2013
Rated 5 out of 5 by Alison1 Beautiful hotel
Fantastic hotel, beautiful views from our balcony, our room was immaculate ,very comfortable . All the staff were amazing - so pleasant , helpful ,eager to assist with a genuine friendliness , always professional. Would love to stay again and would recommend the hotel to anyone . Couldn't fault it.
July 18, 2013