Rated 2 out of 5 by JP2222 Disappointed in circumstances and how hotel handled them
I stayed at the hotel when traveling on business. The water cut off when I was taking a shower. It didn't come back on and i was forced to get out mid-shower. Then, as I was getting dressed, the power went out in the hotel. I had to ask three people how to find my way to the stairs to take me to the lobby. When I got to the lobby, staff wished me a nice day - and didn't comment on the power being out or the water turning off. Upon my return to the hotel, there was no message or comment about what had happened. I was very disappointed that the hotel didn't comment on what happened, ask how they could help me or offer to make my stay better. I totally understand the water and power outage was likely not due to the hotel - however, I was frustrated at how they ignored it - and the big inconvenience it caused for guests. I generally stay in Westin's for their service and quality, but this stay was a comedy of errors.
June 11, 2012
Rated 4 out of 5 by 340Sept2013 Charging Error, Overall Nice
Our stay was overall a great stay. We came for a wedding for a single night. The room was spacious, the staff was extremely friendly (in a REAL way, not in a stepford wives way), and the shuttle to and from the wedding was extremely appreciated. The tub was a bit grainy -- not dirty, but perhaps dried cleaner? Nothing worth a squabble, just notable. The only real issue we ran into was the fact that despite our CLEAR instructions that we would be paying for the room in cash, the credit card we put on file (for incidentals, normal protocol for hotels nowadays) was charged for the full stay. We were told that a $50 would be placed on the card but NOT charged unless we used room service, left the room in poor condition, etc... We are now left with over-draft fees from our bank. The front desk staff attempted to mend the situation by giving us drink credits at the bar....at noon....when the bar is not open. We managed to squeeze a bottle of water and kid-sized bottle of Coke out of them before we left. Just be sure YOU KNOW what's being charged to which credit card. Everything else was flawless....
September 23, 2013
Rated 5 out of 5 by DeeJ80 Comfortable and good location
The room I had was very comfortable and the hotel had a nice ambience. The location is very convenient, particularly since it is close to downtown Morristown for dinner, coffee, or whatever. It also has quick, easy to access two main highways to go any direction needed. The on-site restaurant is a little pricey, but very good. The gym is a little small, but it works.
February 2, 2013
Rated 5 out of 5 by Bg85 Great experience
This hotel was nothing but over the top. We stayed here for our friends wedding. The room was bigger than we could have imagined. We missed the shuttle to the reception and the hotel drove us there. We got a late check out 3pm!! We also forgot some things and they brought them right up to us. Nothing but a wonderful experience here!!
July 21, 2013
Rated 5 out of 5 by Roach313 This hotel was very inviting
I enjoyed my stay at your facility and was pleased all the way around. I stayed there for my nephews wedding (Marchetta/Costa Wedding) and the accommodations were wonderful. One suggestion, you need to have some kind of snack area that stays open all the time. We arrived from South Jersey and wanted a snack before the wedding and nothing was fast and grab.
May 21, 2013
Rated 5 out of 5 by BigDuke6 Great facilites. Great price.
The rooms are clean and modern. The Heavenly bed is really comfortable. Quite possibly the most comfortable bed I have ever slept on. The room rate cannot be beat. I will be considering the Westin for all my accomodation needs during my travels.
September 9, 2013
Rated 4 out of 5 by LS0216 Great hotel and great value!
I was very pleased with my room and the Heavenly bed was so comfortable, I wish I could have stayed two nights. The front desk staff was great and checking and checkout was fast and easy. It was easy to get to and near Morristown attractions, they even have a shuttle service. The room also had a single serving coffee brewer and mini fridge which came in handy.
February 19, 2013
Rated 5 out of 5 by saverio13 windws
Everything was great with our stay.The only thing I would say is to clean windows in room and have a fan in bathroom.
September 30, 2013
Rated 5 out of 5 by Marilyn68 The Westin Governor Morris, Morristown, NJ
Upon arrival we were greeted by the bellman who assisted in unloading the car and having luggage delivered to our room. The staff at the reception desk were courteous and helpful and most importantly, very friendly. Our room was spotless and the beds extremely comfortable. Upon check out very early the next morning, again very friendly and courteous.
May 6, 2013
Rated 5 out of 5 by DeeJ80 Great place to stay for business or personal travel
This hotel has character and class yet is comfortable and inviting. As always, the Westin beds are incredible. The staff is attentive and responsive.
No hotel is perfect, but what sets the good ones apart is how they respond when something is broken - and this staff is a stellar example.
The gym is a little small and stuffy, but the equipment is good.
February 22, 2013
Rated 4 out of 5 by Robinson22 Room
I reserved a room with two beds but when I arrived they only had 1 bed and offered me a sofa or a rollaway . I took a king luckily I was staying there with my 85 year old mom so the king was ok. whats the point of a reservation if they give away your room and we arrived before checkin time.
August 7, 2013
Rated 2 out of 5 by Jas13 Hotel not up to par
Keys did not work.
Shuttle service a joke. Waited an hour to be picked up. Driver wanted to drop me short of my destination and let me walk.
September 22, 2013
Rated 4 out of 5 by Lizzie21 This hotel was very sleek
I loved the restaurant and the bar and the rooms were very clean and the bed was super comfortable. only complaint i have is that the shuttle stopped running after midnight and there was a bunch of dirt in a shower and our shower wasnt draining and we had to wait an extra hour to check out bc we couldnt take a shower until it was fixed.
February 19, 2013
Rated 5 out of 5 by KAB1980 Fabulous Wedding venue & accommodations!
What a beautiful venue to have your wedding reception - not one detail was missed! And to have peace of mind that your bed is only a few floors away! The staff were so pleasant and always on the ball! The food was very good as well - i highly recommend this to anyone looking for a night away or searching for a venue for you next event!
January 7, 2013
Rated 1 out of 5 by litespeed Overrated
The desk clerks are very helpful. I am 57 years old and stayed at a lot of motels and I have never been told I can not bring a six pack of beer in to my room, over priced and overrated.
September 10, 2013
Rated 5 out of 5 by lsc27 Family - Attend funeral for Father
Your staff was Exceptional, extremely sensitive to our needs and showed the utmost respect during this difficult time.
The rooms were very beautiful too-as well as relaxing.
The restaurant service wonderful. The food exceptional.!
We definitely would go back-
August 11, 2013
Rated 4 out of 5 by TomE Weekly Stays
I stay at the Westin Governor Morris almost weekly for work. The staff is great and accommodating. The rooms are very comfortable and always perfectly clean. One drawback is the small gym, but one of the reasons that I choose this hotel is that it is in a neighbourhood that I can go running in, which is not common in the area.
February 20, 2013
Rated 5 out of 5 by Jake2 Very comfortable
Pretty lobby and entrance to hotel. Very comfortable bed. Liked the fact that coffee machine was in room. Would definitely stay in Westin Hotel again
September 15, 2013
Rated 5 out of 5 by Thumper Excellent Business Hotel
Stayed for one night on my way to airport as part of a business trip. Got upgraded to a junior suite as an SPG Gold. Free wifi and complimentary breakfast voucher. Great bed, and love the dual shower heads and batthroom amenities. Hotel is about 20 min from EWR aiport, unless there's traffic. Restaurant is excellent.
September 24, 2012
Rated 3 out of 5 by dekekedked Details were off, but staff was good
Original date of my reservation was incorrect. The room they put me in had a trash can under a water leak in the bathroom. The comforter had specks of what appeared to be dried blood on it. I reported both of these to the staff and they fixed them quickly, and took some $$ off the rate. The pool was very average.
August 15, 2012
Rated 5 out of 5 by Jan23 Friendly staff
We spent the weekend at this hotel as a sneak peak for our son's upcoming wedding that will be at this hotel. Everyone was so friendly. From the helpful doorman to the sweet woman at the Starbucks counter. Everyone made us feel important and welcomed. We look forward to our son's wedding in November 2013.
March 12, 2013
Rated 5 out of 5 by Smity Great weekend!
From check-in to check-out, this long weekend stay was above and beyond. Great service, great food, convenient work-out facility, friendly staff - this Westin has it all. Room temp was a little difficult to maintain but that could have been due to the frigid outdoor temps. Looking forward to my next trip!
January 29, 2013
Rated 5 out of 5 by rsms Great place to stay
My husband & I were there this past weekend and had a wonderful stay. The staff was the best we have ever met...courteous, helpful and friendly. The food at the brunch was fresh, hot and delicious!
August 26, 2013
Rated 2 out of 5 by cb222a Wedding Stay
I booked two standard rooms with double beds in each room over a month before the wedding, when i arrived to check-in neither room was available. The staff kindly upgraded both rooms at no cost which i appreciated and the staff apoligized for the miscommunication. My parents stayed in one room and i stayed in the other with my wife and two children. We brought the bags up to the room, turned the air on and went back down to catch the shuttle to the reception. Later that evening when we came back the room was hot so i lowered the air to 65, nothing worked; i was upgraded to a room with no working AC. The halls were very loud as well which i guess you can expect when you have several weddings booked, so expect noise throughout most of the night. I explained the situation to the front dest the next morning so the AC could be fixed for the next person staying, she responded with okay thanks have a good day. Maybe we just caught some bad luck that night but i would not recommend staying here.
December 5, 2012
Rated 5 out of 5 by mh3265a Short Trip to NJ
We had a short trip to NJ last weekend and decided to try out the Westin Governor Morris. The rooms are in very good condition (we love the Heavenly Bed) and the staff was outstanding. Blue Morel also has great food and drink options. Will definitely stay here again - beautiful grounds too!
May 23, 2012
Rated 3 out of 5 by noname Dissatisfied customer
Positive: It was a nice place. Comfortable beds. Clean room everyday. Close to downtown Morristown.
Negative: Food was very expensive. The checkout process was horrible. All I can say is CHECK YOUR FINAL BILL!!
Due to that situation I would not recommend this hotel to anyone.
May 30, 2013
Rated 2 out of 5 by Patrick UNACCOMIDATING
i first want to start out by saying the facilty and the room iself was amazing.
What I have a problem with is when I arrived it was discovered that I accidently booked one night to many. The person who checked me in said he would discuss it with the manager and would let me know, but dd not think it was going the be a problem. So you can imagine when I went to check out that the manger at the desk told me I would be charge for the night I was not going to be even staying at, that I was not to happpy. I reexplain my mistake only to fall on deaf ears. She first tryed to tell me that because I made my resevationderectly through them was the reason it could not be fix. But when I showed her that infact I did make my reservation with them online, still she was unaccomidating.
I would think in this economy that the hotel would be a little bit accomidating to someone like myself who does travel that way quite often . May want to fix my mistake rather than m,ilking me for the extra night and keep my business.
January 22, 2013
Rated 4 out of 5 by neahd Bathroon
I was really hoping for a bigger bathroon with a full vanity. I was in town for a wedding which means dressy clothes, lots of makeup and hair. For a woman this bathroom was way to small for all of that.....other hotels offer a bathroom and a vanity outside the room...just a thought..
September 11, 2012
Rated 5 out of 5 by Carolyn21 Fabulous
Our stay was wonderful. The bed was heavenly -- a great night's sleep!! We were visiting for a wedding, and the reception was wonderful. The food and staff were excellent. I would definitely recommend to others!
August 5, 2013
Rated 5 out of 5 by DonnerandPrancer Friendly, comfy place.
As usual, Westin met my expectations. The check-in was effortless and friendly and my SPG status was acknowledged.
Every staff member I met was friendly.
August 26, 2013