Rated 3 out of 5 by AnnCT Okay
Because there are not many options, this one is safe. Everything was fine. Clean. Staff was eager and polite but not knowledgeable or helpful. My reservation name was screwed up but they had my SPG number and said all would be fine. Instead, I spent $447.12 and have no points because the name did not match my number. I had asked them to fix the reservation but was assured it would be fine. No , it was not. This made my entire experience one star lower than it might have been.
Bad instructions on how to get to gym/pool which are awkwardly off premises, did not help either.
September 21, 2014
Rated 5 out of 5 by ElizabethG Great Hotel
I've stayed here for the past month and it's been great. The staff has been very responsive and helpful.
August 26, 2014
Rated 5 out of 5 by Rachelmdb86 This hotel was great!
The hotel seems to be an old building, but I was very surprised to see modern amenities inside! I was there for a work conference, the staff was super helpful and the food was wonderful! I wouldn't change a thing about my visit at this location!
August 19, 2014
Rated 5 out of 5 by Bill144 CUSTOMER SERVICE AT IT'S BEST
I have been in the retail business for over 35 years and have visited hotels throughout the U.S. This hotel gets it. Their staff is totally focused on customer service, from the front desk to the cleaning staff. I would highly recommend this hotel for any event (casual visit to a business meeting).
September 3, 2014
Rated 5 out of 5 by Nanc5 Wonderful hotel with great staff
This hotel is very comfortable and has a wonderful, caring staff. Brandon K. at the Front Desk goes above and beyond to make his guests feel welcomed and accommodated!
September 2, 2014
Rated 5 out of 5 by fivekayaks Very Comfortable with a Wonderful Restaurant
We had a very comfortable and spacious room which was well appointed. It had the quality features we expect from a Westin. The added benefit was the wonderful restaurant in the hotel, the Blue Morel. My wife and I would likely come back to this hotel for no other purpose than to dine in the Blue Morel.
August 7, 2014
Rated 1 out of 5 by Me11 NOISE
The hotel had a party on the second floor with LOUD noise and a DJ until 12:30am. I was in a 3rd floor room and it was like I was at the party. It was ridiculous. After complaining, they comped my room but that didnt make up for the lack of sleep and pounding headache. It is ridiculous for the hotel staff to not inform guests of such and to place guest in rooms directly above the party. It is clear from reading other reviews that this is common at this hotel and the management has taken no steps to address the problem which shows a complete lack of respect for the guests. I warn travelers to NOT stay at this hotel.
December 14, 2011
Rated 3 out of 5 by Macor Housekeeping
Poor service on the housekeeping side. It appeared to be a communication issue. We cleared out of our room for 2 hours with the understanding that we would have it sderviced however, it wads not done so we had to leave again which was an inconvenience. Upon returning, we lacked some of the basic necessities and were too rushed to make any requests. A/C in the room was too noisey and affected out sleeping.
I stay in many Westin hotels, this was not my best experience. Thank you.
August 25, 2014