Rated 5 out of 5 by powwow stay at westin
very friendly and progressional, great beds and service.
perfect location in Vancouver downtown area.
October 14, 2014
Rated 5 out of 5 by KZtraveler Check - in
Continues to be a great experience. I have now stayed here 4+ times in recents months. Staff is great.
October 6, 2014
Rated 5 out of 5 by KarinR Repeat customer!
I have stayed at the Westin Grand many times - it actually is the hotel I check for availability first before trying any other Vancouver accommodations. The service is consistently excellent, from the valet parking employees to the concierge to the front desk staff. We checked in on a Friday night and were leaving on Sunday and were offered late checkout - 3pm - which was a nice surprise. As the weather was so nice, we stayed late on Sunday and sat poolside for the afternoon and listened to the band playing next door at an event at Library Square. I have never had a bad experience at the Westin Grand and their accommodations are classy and elegant. I woudln't hesitate to recommend this hotel to others and can't wait to come back!
September 29, 2014
Rated 5 out of 5 by supatight80 Feels like "home"
I have stayed in this property many times and I prefer this one compared to other Starwood choices in Vancouver because their front desk staffs are so welcoming and personable.
They are surely not 'robotic' in nature and you can talk about anything and everything under the sun (as long as they are not busy with other guests)
The corner deluxe suite upgrades are great too. Too bad there is no club lounge however.
August 18, 2012
Rated 4 out of 5 by Patrick99 Wonderful hotel
This was a very quick trip to Vancouver for a business meeting. Upon checking into the hotel I was upgraded to a great suite with an amazing view of the city. The bathroom was huge. My only issue was that it was difficult to plug in my computer and mobile phone. There were not any convenient outlets, and I had to unplug lights. My wakeup call never came, but I have had that happen often in Westin's so always set my own alarms.
December 18, 2012
Rated 4 out of 5 by EOD68 Convenient location downtown
Enjoyed my stay - room was spacious and great to have mini-kitchen!
September 15, 2014
Rated 5 out of 5 by cmk1493 Great Hotel
I stayed here on an award stay.
We arrived at the hotel a bit before noon (well before check-in time). we were upgraded to some sort of corner / city view suite, which had a living room, bedroom, large bathroom, two TVs, minibar, microwave, dishwasher, etc
The staff was accommodating of my request to check out late (4pm). They recognized my platinum status, made sure I understood the free internet, bottled water, etc (many hotels do not do this anymore, even when you are a full paying customer and not on an award stay).
The hotel is in a great location in the middle of town. Next time I am back to Vancouver I will certainly stay here.
December 14, 2011
Rated 2 out of 5 by CountB Disappointing stay
We had an unusually bad stay for a Westin. Maybe we caught it on a bad day, but there was no one working the SPG Gold & Platinum Desk at check-in, and then when we got to our room it hadn't been properly cleaned (i.e. leftover food in fridge, toilet full, etc.). The staff was genuinely apologetic and had the room re-cleaned, but we were expecting more given the offense. I think the staff here is very friendly but the hotel rooms and common areas are outdated for a Westin.
September 5, 2012