The Westin Grand, Vancouver

  • 433 Robson Street
  • Vancouver,
  • British Columbia
  • V6B 6L9
  • Canada
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Rated 4.4 out of 5 by 304 reviewers.
Rated 5 out of 5 by Great Vancouver hotel I love this hotel. Rooms are suites with a kitchenette, two plasma screen TV.s. A real fridge is available on request. Views are incredible. On a clear day the mountains are right there, majestic. July 17, 2014
Rated 5 out of 5 by This hotel was in the perfect location. The Westin in Vancouver was the perfect location for our quick trip. Two went to the Canucks game and the other shopped and then went back to watch the game in the room. We ordered room service later in the evening, the food was good and didn't take long to arrive. We would definitely stay there again. April 8, 2013
Rated 5 out of 5 by We enjoyed our stay at the Westing Grand :) We had a great time in Vancouver and the Westin was a big help. They had suggestions for restaurants, things to do and how to get there. They could not have been more helpful. We enjoyed our outings, as well as the hotel. The restaurant was small, but excellent! June 8, 2014
Rated 4 out of 5 by Great location The location was great, close to down town and where all the actions are. BC Place, Library, the Center, Robson Street shopping and lots of eateries. July 28, 2014
Rated 3 out of 5 by Looking a little tired! The hotel needs some remodelling. Two elevators, one of which broke down on our last day, just isn't enough for a Grand hotel. Requiring a SPG member to pay $15 a day for internet is out of the 20th century. The one feather in this hotels cap is it's location and that's the reason I'll come back. February 23, 2014
Rated 5 out of 5 by Great location and service Fantastic location and great view from our balcony on the top floor. Jesse (breakfast) and Ariana (front desk) took a real personal interest in helping us find some great things to do during our trip July 12, 2014
Rated 5 out of 5 by Heavenly Hotel The beds are indeed so very comfortable with such wonderful pillows! Enjoyed that feature after 7 nights on tiny cruise beds! Courtesy helpful staff that made our visit very pleasant. Convenient location with a vast grocery store steps away. I would stay at this hotel anytime! Thank you. Mardesa May 21, 2013
Rated 5 out of 5 by Just right This hotel is stylish and hip without being pretentious. I have been staying at this hotel since 2000 and have thoroughly enjoyed every stay. It is a full service upscale "chain" hotel with the hip vibe and feel of a trendy boutique hotel. Great location in the hard of beautiful Vancouver. February 23, 2014
Rated 5 out of 5 by Great City Hotel We were thrilled with the location. It was accessible to everything. The staff was fantastic - A great place to stay! July 30, 2014
Rated 4 out of 5 by Awesome customer service! What a great hotel located in downtown Vancouver. High praise for the staff. From the front desk personnel, servers in the lounge and to the parking attendants, everyone was friendly and helpful. July 8, 2014
Rated 5 out of 5 by Comfortable and close to everything I have stayed at this property many times and it continues to maintain it's high standards. It is well situated close to sporting facilities, shopping and some of Canada's best restaurants. The dining lounge offers above hotel standard options at competitive prices. It is a must try! March 21, 2013
Rated 5 out of 5 by Great staff Staff was very accomodating, friendly & helpful when I stayed at the Westin. I messed up my reservation when booking online, but when i checked in staff found me a room last minute and with my SPG card I received an upgrade (2 levels up from my original booking) for a great price! February 16, 2014
Rated 4 out of 5 by Room was great Once you get to the room you forget about how long it takes to get there with only two elevators and a two level lobby area. Very crowded, cramped lobby. Room was very comfortable with separate living area. Desk area could use more outlets to make it useable. overall will come back. July 29, 2012
Rated 5 out of 5 by Great value for top quality hotel and location I enjoyed this hotel as the food, service and location were outstanding. I would recommend this hotel for anyone wanting to visit Vancouver and planning to stay in the heart of the city. July 6, 2014
Rated 5 out of 5 by Great hotel and Centrally located Great hotel and centrally located. Very friendly staff and Elizabeth the concierge was extreamly helpful and friendly. As a SPG gold member we were upgraded to a mini suite. July 10, 2014
Rated 3 out of 5 by Elsewhere next time Below what I expect from Westin. Very poor WIFI connection, miserable elevators and inconvenient bar and restaurant services hours all contributed to what I would say is a weak performance. Value for money is just not there and I will go elsewhere when I next visit Vancouver July 24, 2012
Rated 5 out of 5 by Staff went out of their way! You get what you pay for... Staff and Accommodation were fabulous. Proximity to Rogers Arena brought us to the Westin Grand - the professional, friendly, helpful staff will bring me back. July 3, 2014
Rated 5 out of 5 by Great experience! Very friendly and attentive staff Warm welcome and excellent service Room nice and clean with great location Resaurant, nice location, friendly service and good food Hotel facilities excellent too Pleases that we spent our vacation at Westin Grand Vancouver Many thanks March 27, 2012
Rated 3 out of 5 by Needs improvement Bellman were excellent. Concierge only works daytime. Customers need concierge service in evenings. Rooms chopped up. Front desk service fine but unaccomadating. Too many homeless in area. June 28, 2014
Rated 5 out of 5 by Star Treatement Our overnight stay to Celebrate a 5th Anniversary was simply GRAND at the WESTIN. From our early check-in to check out the staff were lovely. A room up grade and complementary chocolate dipped strawberries, and bottle of bubbly was so thoughtful. (thanks to Lisa) October 15, 2013
Rated 4 out of 5 by This Hotel is centrally located The Westin is on Robson Street and is centrally located to Canada Place, the train station, and has lots of restaurants all around it. We were able to walk almost everywhere we wanted to go. June 23, 2014
Rated 5 out of 5 by Spacious rooms I would recommend this hotel to everyone. It is a central downtown location, with exceptional service, comfortable and spacious rooms and a all round great place to be while you are away from home. It is also close to all amenities that one could want. March 19, 2014
Rated 5 out of 5 by I'll be back! Staff were great! Location couldn't be more central. Bed was very comfortable (this is a big deal for me and very hit and miss at hotels). When we wanted a bit more time with friends in the hotel lounge, we were accommodated. All in all, very pleasant stay! February 11, 2013
Rated 5 out of 5 by Awesome service We were staying at the hotel because my husband was in Vancouver for surgery. When we returned to the hotel after the surgery the staff was astounding in help us get to the room and make sure that we were comforable and that we weren't in need of anything. June 4, 2012
Rated 4 out of 5 by Quality Convenient Stay This hotel is well located and can be reached with a short walk from the Canada Line. The Westin provided safe and comfortable accommodations with all the services of a quality hotel. I had a great stay and will go there again as I visit Vancouver often. March 14, 2013
Rated 5 out of 5 by Consistency in excellence I haven't been to this property for a couple of years and visiting this past week reminded me of why I booked it. Consistent in cleanliness and service are among the two top reasons. Love the opportunity to get gym clothes so i didn't have to pack them. January 26, 2013
Rated 1 out of 5 by Hotel staff Hotel staff were curtious but were not overally helpful in the beginning even though mistakes were made on their behalf. Elevator was not working and had to walk down 18 flights of stairs twice. Waited for elevator for 20 mins before walking down..... October 11, 2012
Rated 4 out of 5 by Good staff, tired rooms The staff were very friendly and helpful and the food was good but the rooms and common areas really need to be updated. There are only two elevators which often meant a long wait June 23, 2014
Rated 5 out of 5 Can't Wait to Get Back to The Westin Grand Staying at The Westin Grand Vancouver was a real treat and I'm looking forward to my next stay. Conviently located to everything Vancouver has to offer. The space is beautifully appointed. The staff agreeable and helpful. The hotel is truly an oasis. November 13, 2012
Rated 5 out of 5 by The Bar Staff @ Hidden I have stayed at this hotel around 10 times over the last year and just keep coming back! The staff at Hidden are great. Our bartender Justin AKA "James Franco" Make this hotel a must stay. Will be back in a cpl weeks for some more drinks/good times! March 19, 2012
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