Rated 4 out of 5 by julia22 This hotel has excellent overall quality
I stayed at this hotel over Easter weekend and had an excellent experience. The room was clean and very comfortable. The staff was helpful, knowledgeable about the area, and attentive. I will certainly stay here on future trips to Vancouver.
April 1, 2013
Rated 4 out of 5 by Lulu9 Awesome customer service!
What a great hotel located in downtown Vancouver. High praise for the staff. From the front desk personnel, servers in the lounge and to the parking attendants, everyone was friendly and helpful.
July 8, 2014
Rated 5 out of 5 by dise44444 Nice hotel
Was nice from start to finish and especially liked the separate rooms as I was sharing with someone. Nice to have own space. Would stay here again. Loved the 50% off food perk in the dining room was well worth it, Food was all fabulous.
November 14, 2013
Rated 5 out of 5 by Chippy44 Central Vancouver Location
The quietest hotel I have ever stayed in. Excellent nights' sleep in very comfortable surroundings, about a 5 minute walk to the nearest Skytrain station. The staff were all very polite and helpful, and I love the green tea amenities.
December 31, 2012
Rated 5 out of 5 by cancun12 Another fine stay
Always welcoming, love the great location and friendliness of this hotel. Can only fault it for having just two elevators - sometimes the wait times are several minutes. Kitchenette features are a lifesaver traveling with our son.
September 8, 2012
Rated 5 out of 5 by NU1011 Great Hotel
I have no complaints about my stay. I was in the area on business, so I didn't get to spend much time enjoying the hotel and its amenities, but my room was clean, comfortable and spacious. I would definitely stay here again.
April 11, 2014
Rated 5 out of 5 by Antelopes Great value for top quality hotel and location
I enjoyed this hotel as the food, service and location were outstanding. I would recommend this hotel for anyone wanting to visit Vancouver and planning to stay in the heart of the city.
July 6, 2014
Rated 5 out of 5 by modancermo Great Hotel
I stayed here 3 or 4 times over the past year. It's in a great location and the rooms are lovely. The pool is outdoors but even in the summer it was a bit cold. I was hoping to take my son for a swim but it was too cold for him.
November 9, 2011
Rated 5 out of 5 by MerryAnne Staff went out of their way!
You get what you pay for... Staff and Accommodation were fabulous. Proximity to Rogers Arena brought us to the Westin Grand - the professional, friendly, helpful staff will bring me back.
July 3, 2014
Rated 4 out of 5 by Boopster Great location
The location was great, close to down town and where all the actions are. BC Place, Library, the Center, Robson Street shopping and lots of eateries.
July 28, 2014
Rated 3 out of 5 by Lpark Needs improvement
Bellman were excellent. Concierge only works daytime. Customers need concierge service in evenings. Rooms chopped up. Front desk service fine but unaccomadating. Too many homeless in area.
June 28, 2014
Rated 4 out of 5 by ChrisEEE This Hotel is centrally located
The Westin is on Robson Street and is centrally located to Canada Place, the train station, and has lots of restaurants all around it. We were able to walk almost everywhere we wanted to go.
June 23, 2014
Rated 5 out of 5 by Budddy Great hotel and Centrally located
Great hotel and centrally located. Very friendly staff and Elizabeth the concierge
was extreamly helpful and friendly. As a SPG gold member we were upgraded to a mini suite.
July 10, 2014
Rated 5 out of 5 by Dez69 Westin Grand, Vancouver
Overall this Hotel was excellent. The hotel is located in the heart of downtown Vancouver and the panaramic views of the city skyline from the room are unbelievable. The Pool area was somewhat small but spacious enough.
July 23, 2013
Rated 5 out of 5 by OKdoo Great place to stay
This hotel is conveniently situated in down town. The staff is extremely helpful and knowledgeable. Our room is very comfy with great view and full of amenities. It has a microwave and a dish washer and a kitchen sink.
June 24, 2013
Rated 5 out of 5 by bobjune excellent service, very comfortable
Hidden (dining area) staff are very attentive to your needs, initial reception was excellent for those who are not familiar with the hotel, hotel staff have been trained well to provide excellent service to all guests
January 26, 2014
Rated 5 out of 5 by LarryL Wonderful Visit
We enjoyed three nights at the Vancouver Westin Grand. The staff was friendly, helpful and always ready to assist us. We had a wonderful room and the amenities were a treat. Great location also. Can't wait to return.
September 18, 2012
Rated 5 out of 5 by BRFC Great service
This was an excellent stay here, as usual. The staff were extremely helpful - they really seemed to care.
Pity England lost against Italy though. Our room now has a tear stained carpet
June 19, 2014
Rated 4 out of 5 by Mark Fantastic hotel - elevators could use some work
The hotel is beautiful, and the service impeccable. My only issue is how long it takes for the elevator to arrive. Only two cars for the whole hotel makes for a long wait. Fix that, and you've got a perfect place.
April 15, 2013
Rated 4 out of 5 by Scotty42 Good staff, tired rooms
The staff were very friendly and helpful and the food was good but the rooms and common areas really need to be updated.
There are only two elevators which often meant a long wait
June 23, 2014
Rated 4 out of 5 by MamaMi Good location
This Westin Grand hotels was quite small and therefore there was no club lounge. Except this fact, it was overall okay to stay. Good location, helpful staff etc... One minor complaint about the smell of toilet.
February 16, 2013
Rated 5 out of 5 by sue99 Warm and attentive staff make for excellent experience each time
Starting with the welcome from the Bell team to the attentive, friendly and efficient check-in by the front desk team, my stay was already excellent before even stepping into my suite. Thank you, I'll be back.
January 29, 2013
Rated 5 out of 5 by minskl Great
It was really clean and comfortable bed in the room. People are really nice. I like here.
August 11, 2014
Rated 5 out of 5 by DinahG Excellent Service
The staff went above and beyond to make our holiday stay in Vancouver a special time.
Thank you to all who made reservations, pointed us in the right direction and made us feel at home during the holiday.
December 27, 2012
Rated 5 out of 5 by MMx54 Great City Hotel
We were thrilled with the location. It was accessible to everything. The staff was fantastic - A great place to stay!
July 30, 2014
Rated 5 out of 5 by brianb64 Birthday Cake
At check-in I casually mentioned that it was my wife's birthday. When we got back to our room after a dinner a small cake had been left in our room by one your staff. Nice touch and greatly appreciated.
December 28, 2013
Rated 5 out of 5 by Marcia27 Hotel Stay
Great place to stay in Vancouver. Convenient to all the major attractions, great staff.
Thanks for allowing us to use the umbrellas - great idea as people don't think of rain while on vacation.
April 20, 2014
Rated 5 out of 5 by Lrdh42 Westin Grand : Great metropolitian hotel
This hotel fullfils all the expectations anyone would want while staying in Vancouver. The hotel is pristine and the staff are friendly and informative. This is a place I will return to.
May 13, 2014
Rated 5 out of 5 by Peter1957 Great Location
Terrific hotel located close to sporting events, library and Yaletown restaurants.
Property has large, comfortable, squeaky clean rooms and most have a nice view of the east end Robson neighborhood.
March 21, 2013
Rated 4 out of 5 by Roadcap Vancouver Westin Hotel
Very long waits for an elevator, one time we waited nearly 8 min., I timed it ! Other then that, everything else was nice ! The hotel is located in a great location downtown, close to everything.
July 30, 2013