Rated 5 out of 5 by daci77 Very friendly and helpful staff
First time I stayed at this Westin, was pleasantly surprised by the little kitchenette in our room. We really appreciate having that on longer stays. The staff was extremely friendly and helpful.
August 25, 2014
Rated 3 out of 5 by coupleau worst westin i've been
Hotel room outdate old bthroom....really small room....even think about to book the queen bed....way too small...really desapointed
August 27, 2014
Rated 5 out of 5 by Louie50 Great hotel in the city
This hotel goes beyond regular hotels normally found in cities.
Spacious rooms with separate bedroom and small kitchen area providing the convenience of dining in rather than having to go out every time you want to eat.
Fantastic location for everything in downtown Vancouver.
August 22, 2014
Rated 5 out of 5 by aclark44 Great stay in Vancouver
Really liked the hotel - great room with a balcony and view and centrally located. Only complaint is there are only 2 elevators and can be pretty slow. Concierge had lots of helpful suggestions. They also brought a separate fridge to my room for personal items upon request at no charge, which was appreciated.
August 20, 2014
Rated 5 out of 5 by Hanrake Outstanding customer service!
I was extremely impressed with the level of customer service and professionalism every member of the staff displayed at every moment; from the wake-up call, addressing me as Miss...., to the room service waiter and the concierge staff. I travel a lot for business and I have to say, I was very, very pleased with my stay. I also have to add that I just loved my room. The quaint granite kitchenette and the elegant bathroom made my stay fabulous. I would highly reccomend the Westin Grand in Vancouver.
July 28, 2014
Rated 5 out of 5 by sljo888 Absolutely TOP NOTCH. Superb service, location and facilities
We had a brilliant start to our second honeymoon here. Service, facilities, room, view, location, extra care: ALL second to none.
Started superbly, after 18 hours of flying, with Priya on the check-in telling us everything we needed to know, and nothing we didn't.
The room, a high corner suite has great views (the weather helped I guess), and the little extras recognising my platinum level membership were much appreciated. Good food available all around the location - hence why a small bar/restaurant only in the hotel itself I guess. Breakfast in here was VERY good, catering to all tastes and appetites.
Easy walk / bus / train to all points of interest. Easy to get taxis when required.
Totally helpful staff in the restaurant, concierge and manning the front desk, ALL day, EVERY day.
Thoroughly enjoyed our stay there and we'll be back in Sep for our friends' wedding.
August 10, 2014
Rated 3 out of 5 by AVCR The bedding was dismal
Unfortunately we were told upon arrival that there would be an upcharge to our prepaid booking for a king size bed which we were not prepared to pay. The queen size bed was extremely uncomfortable for a 6'-2" tall person who finished up sleeping on the couch for 2 nights out of the 3 night stay. Sleeping comfort was a dismal disappointment compared to previous stays at Westin hotels.
The room was otherwise very comfortable and the kitchenette was well equipped. Location highly desirable.
July 29, 2014
Rated 5 out of 5 by Hunter5347 Fabulous location, heavelnly sleep
I love staying at the Westin Grand whether its for business, girls weekend, wedding event or family vacation! The location is terrific and at hte end of the day you can always count on a great nights sleep in the comfort of those wonderful beds! The staff are freindly, knowledgeable and always pleasant!
August 18, 2014
Rated 5 out of 5 by Cicero12 A relaxing Oasis in Vancouver
This is my preferred hotel for going to Vancouver.
It is close to shopping and many great restaurants. It is also walking distance to Roger's Arena and BC Place. The rooms are so comfortable and the added bonus is that they have a small fridge and microwave so if you want to avoid eating out you can do small meals in your room. There is an IGA very close by. The beds are some comfortable. The staff are super friendly and helpful, There is a great pool and hot tub - thought the pool is outside and may not be great to swim in in the winter as the outside air is cold. There are also great workout facilities When I travel to Vancouver on business or pleasure this is the place I always want to stay
November 5, 2013
Rated 4 out of 5 by MDND GORGEOUS suite, location, some serious pool problems
Stayed in Harmony suite - worth the splurge! Had to repeatedly correct minor billing issues (breakfast INCLUDED but hotel staff says it's reserve error - fortunately had in writing but client shouldn't be the one to remind.) Pool monitoring DREADFUL! (non existent) Glass/beer bottles abound, continuous adult horseplay/too much booze in daytime. Pop Up Patio party (Thurs/Fri) is a disaster for guests/pool use - a real disservice to those paying top rates to stay Would recommend hotel with major reservation regarding this point.
July 14, 2014
Rated 5 out of 5 by canucksfan13 Awesome Hotel and Location.
My wife and I booked this hotel on starpoints (free night) as we wanted to spend the night downtown for our anniversary and go to the Whitecaps soccer game the next day. We were greeting by friendly staff and upgraded from our standard room to a queen suite room with a balcony. Concierge was great in getting us a cab. Room was large with a separate bedroom, living room, sofa, 2 Flatscreen TV's, microwave, dishwasher, massive bathroom with shower and soaker tub. Location was ideal. Right across from starbucks and other restaurant, pacific center mall and 4 blocks from BC Place Stadium.
October 24, 2012
Rated 5 out of 5 by MarcoooooooooS Simply Perfect
Regardless of where you want to go, Westin Grand is extremely convenient. There are a lot of restaurants and shops surrounding the hotel. You absolutely cannot go wrong by choosing this hotel. The whole repertoir of staff are extremely friendly and helpful, keep up the good job!!
August 16, 2014
Rated 4 out of 5 by Bugeye01 Terry
The attraction for me was the steam room. The workout facility is nice.
The main lobby restaurant closes too early at 11:00, most people come back from supper later. I was guided to go to another place out side of hotel for snacks. Good location downtown
August 16, 2014
Rated 5 out of 5 by cruising1 OUTSTANDING HOTEL
I have to give credit to the FANTASTIC staff at Vancouver Grand Hotel because from the minute we entered the driveway, bell staff was waiting for our bags, desk staff was extremely courteous & professional, & Lisa our Concierge clearly went out of her way to help us any way she could. "Cheers to Her"!! Unfortunately we were only traveling thru on our way out for cruise, but look forward to coming back to Vancouver for a longer stay & certainly Vancouver Westin Grand will be our 1st choice. Thanks again.
July 14, 2014
Rated 3 out of 5 by KOinWA not the best experience
no one offered to help with bags at check-in, only one robe was in the room when i reserved for two guests, it was one of the least comfortabel rooms i have stayed in to date, housekeeping didn't properly replenish coffee supplies .....
i was at least glad to have complimentary internet access.
August 6, 2012
Rated 3 out of 5 by Rory90 Not Impressed
Decided to try this hotel for a first time as opposed to the usual Westin I stay at when in Vancouver because of the location. Overall very disappointed with the staff. My Starwood status was not recognized when arriving to the hotel. No overnight dining available except for Tim Hortons. I originally switched from hiltonhonors to Starwood because I found the staff to be condescending when talking to someone my age. When our key wouldn't work in the morning the lady at the front desk talked to me like I'm an idiot. Will never be staying with this hotel again when in Vancouver!
November 5, 2013
Rated 5 out of 5 by MarkUK Excellent hotel Ian great location
We stayed here twice in our 3 week holiday in Canada. Four nights on the first stay and one night in our second stay. The hotel staff are exceptionally helpful, te specially the serving staff at breakfast. The hotel is in a convenient place, 10 minutes from Gastown and Canada place and 5 from the wonderful restaurants in Yaletown including the ferry to Granville Island. I would definitely stay here again.
August 2, 2014
Rated 3 out of 5 by Platblond Upgrades or were they downgrades
I stay at the Westin Grande over 50 nights a year and in July the gym was closed for upgrading but all they did was replace the carpet, they have the same equipment and the same design. Also on Wednesday July 4th they changed their cable provider and had difficulties the two weeks I was there and when I returned the week of August 7th the cable was still not working every evening. I called two days in a row to mention that the cable in my room was not working and I would like it fixed while I was away during the day and they said they would but they did nothing about it until I went downstairs to speak with a manager
My fear is they say they are going to do some more renovations and who knows how that will go!
August 13, 2012
Rated 5 out of 5 by Diane514 Great pied-a -terre
This hotel is a great pied-a-terre from which to tour, visit sights, shop and dine. Not over-bearing. Children are well-received.
Staff friendly and efficient. Rooms comfortable and well-appointed. Lovely pool area and well-equipped gym. Great breakfast buffet.
Would recommend it without reservation.
August 9, 2014
Rated 1 out of 5 by adhuc This hotel does not know or honour SPG benefits
Front desk staff had no idea what Life Platinum means. Very disappointed. Ask to verify with senior staff - never reverted.
I wrote a review in January criticising the service level. It isn't even included in the reviews on record.
May 6, 2013
Rated 3 out of 5 by KIDJ Not pleased.
We were there for an athletic event, wanted to use pool and hot tub afterward but they were closed for special event. Hotel offered to drive us 35 minutes to a different site, not realistic. Event also played very loud dance music, could not take nap, even though we were on one of the top floors. Called front desk, said they would turn down the sound but they did not. Everything cost extra including WI - FI and Parking. Very expensive. Called to get car out of Valet, but they forgot to get it, almost missed our event
June 24, 2014
Rated 2 out of 5 by janetw52 disappointing stay
we have stayed at this property several times and found it great location,pool and rooms. Not this time however... a/c did not work properly, pool closed for a private very loud !!! function so could not be in the room. ; We booked this hotel to be able to use the outdoor pool. We should of been notified and we would of booked somewhere else.
August 4, 2014
Rated 5 out of 5 by HarryF Enjoyable stay
Great hotel in great location within walking distance of train to airport and business district. Only negative is that the elevators take a long time for doors to open and I do not like elevators.
June 29, 2013
Rated 5 out of 5 by Loree52 Don't Miss this one!
This property is a real gem, conveniently located in the heart of Vancouver. The concierge was among the best we've ever encountered at a Starwood property.
September 16, 2012
Rated 1 out of 5 by SLH1324 Disappointed
We had a suite that was decent, but there were no clothing drawers in the bedroom. The bathroom also had no storage for toiletries beyond an already cluttered small counter top around the sink. I have never stayed in a modern hotel with such inadequate elevators. Overall very disappointed.
August 4, 2014
Rated 3 out of 5 by Grahamranjit This Hotel is well situated
We stayed 2 nights however our room was not done after the first night. We had meetings all day and got back to hotel at 4:40. Housekeeping knocked at the door around 5:00 and I was too tired to let them in to do the room. Very disappointed.
August 5, 2014
Rated 5 out of 5 by minskl Great
It was really clean and comfortable bed in the room. People are really nice. I like here.
August 11, 2014
Rated 4 out of 5 by tok37 Excellant Concierge
The room need more power point to charge laptops or phone. Current only available power point is near the toilet. Service from reception is not so welcoming as compared to other SPG hotel, but I gotta point out that it has the best concierge that I ever met. I have some problems with my lost baggage and Liza, the concierge went all the way to make sure that the problem is taken care of. Liza has a also excellent recommendation for nearby restaurant to make up the short fall of the selection in hotel.
Hotel only have free wifi in common area but staff was rude when I ask for more wifipassword as each password is only valid for 1 hr which I have to kept going back to the reception.
Luckily for the hotel they have excellent staff like Liza which otherwise would affect my rating by another point on the service level beside the hotel room facility.
July 12, 2014
Rated 4 out of 5 by lmiz Poor Training?
We were checked into the hotel by Laura, Laura did not offer any help with hotel basics such as how to operate the elevator or that there is a master power switch in the room. She also did not even offer a map, and made no mention of the hotel amenities. (there was no one waiting in line) We looked for a comment card in the room, could not find one. As we were leaving I stopped at the front desk and inquired about a comment card. He went back to office for a few minutes, couldn't find one and let me know that an on-line survey would be sent to us.
July 14, 2012
Rated 3 out of 5 by Doc7511 Wasted Wedding Weekend
Flew to Vancouver for a wedding weekend on a compressed schedule. Welcome package was left at the hotel by wedding organizers to be given to us on arrival with all schedules, dinners etc. We never received the package with information and missed the mixers and get together with out of town family and friends. $3000 wedding weekend with 60 minutes spent appropriately. Very disappointing.
July 21, 2014