Rated 2 out of 5 by shep73 Room not what I expected
We booked a room with a king sized bed, and arrived at the hotel at 4:45 pm to check in. Our room wasn't ready, so we were offered the option of waiting, or taking an "open concept" room at the same price. As we had a dinner reservation in 45 minutes, we took the "open concept" room which was actually a room with a queen sized bed....which I guess made it more "open". I was disappointed that I didn't get the room I booked, or at least a break on the price if what I paid for wasn't available. We've stayed at the Westin Grand several times in the past, and enjoyed it., so it is unfortunate and relatively rare that something like this happened.
April 15, 2015
Rated 4 out of 5 by AK75 Great place to stay
Great facilities, great location, walk everywhere downtown from here.
April 9, 2015
Rated 5 out of 5 by JP37JP Another Wonderful Experience
Great stay at the Westin Grand again. Wonderful people who love what they do and are professional beyond belief. I feel welcomed and special always when I stay here and I will continue to return for business and pleasure.
March 25, 2015
Rated 5 out of 5 by ChrisKay Great hotel with a great location
The hotel sits at a great location in the middle of the city and you can explore everything right from there by foot.
What I definitely dislike is staff knocking the door in the morning, even I had a late checkout at 4pm. The first one was at 9am and only 30 mins later the next person came to ask when would I be leaving. That's an absolute no go for me and should be worked on.
Other than that, the hotel is great, always love to come back.
March 8, 2015
Rated 4 out of 5 by workguest good exercise facilities
I was pleased with the exercise facilities. The cardio equipment was relatively new and well maintained. the facility was very clean. The complimentary ear phones (new and packaged) and the refrigerated towels were a nice touch.
February 13, 2015
Rated 3 out of 5 by joshandterri Great Hotel but had some issues
This was our first time at the Westin Grand (altought we frequest Westin hotels). The room and the staff were fabulous as always. The staff really goes out of their way to accomdate.
Unfortunatly, there was jackhammering all day long and there was only one elevator running. This meant we were forced to wait for obscene amounts of time to get the elevator or just take the stairs. We wound up taking the stairs all day. (We were on the 12th floor).
I always enjoy the Westin but this stay was disappointing.
February 5, 2015
Rated 5 out of 5 by Vincos SOLID CHOICE IN VANCOUVER
OVERALL IMPRESSION: Amid a pretty vibrant hotel scene, I felt confident to have made a very good choice in terms of value for money, comfort and location.
SPG RECOGNITION: Excellent. Up-grade to a deluxe suite on a high-floor. In-room amenity. Platinum breakfast is a continental buffet in the lobby restaurant - a supplement is required for the hot dishes. No cocktail hour.
THE ROOM: I absolutely loved my high-floor suite with expanses of glass on several sides (the tower is angled) offering great views over the Vancouver skyline. Small balcony.
LOCATION: In the heart of downtown along the principal shopping street and just minutes walk from the light rail train to the airport, the Vancouver Art Museum, the Queen Elizabeth Theater and much more.
EXCEEDED EXPECTATIONS: When I wished to make an adjustment in my reservation, I found this management to be very flexible and willing to accommodate their SPG guests. Kudos for that!
DID NOT MEET EXPECTATIONS: In the new “millennial “ approach to hotel spaces, Westin like other Starwood brands puts great emphasis on communal meeting/socializing spaces and here they are sadly lacking. The 8th floor lobby is really minuscule and there is no Westin Club (shame, shame). Even the single restaurant is quite small and is really just the bar with some tables. This is the principal reason why I would rate this a four-star rather than a five-star property.
ONE THING TO KNOW: The restaurant offers a limited but excellent menu at very moderate prices.
February 4, 2015
Rated 5 out of 5 by AliAtx Beautiful Rooms with a view
Loved my corner suite - lots of windows to appreciate the amazing views. Great staff!!!
February 2, 2015