Rated 5 out of 5 by Titus2010 SPG Friendly
Upgraded to a junior suite which was great for the kids.
May 11, 2013
Rated 5 out of 5 by ECM1964 Very comfortable Beds
Excellent stay - would recommend the hotel to anyone.
October 22, 2012
Rated 4 out of 5 by Hockey Hockey Night
great hockey game! canucks over predators!
March 17, 2013
Rated 5 out of 5 by Oscar27 This hotel has it all
Location, room and staff were excellent.
May 28, 2012
Rated 5 out of 5 by ecogirl good service
The staff is very helpful and friendly.
January 30, 2013
Rated 5 out of 5 by Alfonso Great service from staff
Polite, kindness and excellent service
May 13, 2013
Rated 5 out of 5 by Edgar Great location in downtown Vancouver
Staff extremely helpful and friendly.
March 5, 2013
Rated 2 out of 5 by HighRate HighRate
Hotel did not meet my expectation.
March 6, 2013
Rated 2 out of 5 by Mantap Bad impression at check in
The check in staff needs training
July 15, 2013
Rated 5 out of 5 by Joey Great hotel
Great location and helpful staff
June 9, 2013
Rated 5 out of 5 by BiggerE Nice to be back at the Westin Grand
Perfect stay in every regard.
June 2, 2013
Rated 5 out of 5 by Janny Convenient
Love,Love,Love this hotel!
March 20, 2013
Rated 3 out of 5 by shirokuma Location is nice
The room had a funky smell to it so I cracked the windows open as far as they would go but it wouldn't go away. I called the gentleman at the front desk to ask for a room change. When I went down to retrieve the new room key, there was a difficult customer ahead of me and I waited a good 15 minutes (there was more more person behind me). Finally I interrupted and asked "Could I just pick up my new key?" and 3 seconds later I was on my way. He knew I was waiting and I guess he wasn't a multi-tasker but I wish he would have at least acknowledged me while dealing with the person before me, that way I could have gotten my key a whole lot quicker.
I liked that there was a kitchenette in the the room although it dawned on me that that might have been the culprit for the odor.
At breakfast I was happy to see that the restaurant had natural yogurt (not organic but still without the sweeteners, gelatin, etc).
Overall, I enjoyed my stay but even in the second room, there was a certain stuffy atmosphere/smell (but nothing like the first room). Perhaps some more/better air freshener or venting might help?
I wasn't acknowledged as a premium customer at check in. Also, I wish the hotel would participate in the Make A Green Choice program as declined housekeeping throughout my stay.
August 30, 2013