Rated 5 out of 5 by xcollon Great Experience
Stayed at this hotel a couple times and liked it very much. Located on Robson St, which is just so convenient and I can walk to everything I wanted. Near train station. Although front desk is quite a bit strict, some other spg hotels are willing to give free wifi while they were not. Great view from the room, and very cozy bedding. Liked the amenity as well. In all, it's a great option. I definitely would like to stay at this Westin again.
March 25, 2014
Rated 5 out of 5 by Budddy Great hotel and Centrally located
Great hotel and centrally located. Very friendly staff and Elizabeth the concierge
was extreamly helpful and friendly. As a SPG gold member we were upgraded to a mini suite.
July 10, 2014
Rated 4 out of 5 by Lulu9 Awesome customer service!
What a great hotel located in downtown Vancouver. High praise for the staff. From the front desk personnel, servers in the lounge and to the parking attendants, everyone was friendly and helpful.
July 8, 2014
Rated 4 out of 5 by Michelle3100 Beautiful hotel, but elevator and breakfast order problems during the week
Beautiful hotel, good location - but a few things for improvement: one of the elevators was out and so we had delays getting to and from our 31st floor (a bit frustrating). On the weekend we had fabulous food and service, on Monday morning amongst the business crowd, we had OK service but the food arrived luke warm, not hot and the eggs were over cooked, and the order was not accurate. Valet service was excellent, check in and out was excellent,.
May 7, 2013
Rated 5 out of 5 by Antelopes Great value for top quality hotel and location
I enjoyed this hotel as the food, service and location were outstanding. I would recommend this hotel for anyone wanting to visit Vancouver and planning to stay in the heart of the city.
July 6, 2014
Rated 5 out of 5 by Gkobel This Hotel Rocks
Great Location, Very well Kept. Close to Robson and BC Place and Yale Town.
July 14, 2014
Rated 5 out of 5 by Jazzer Excellent Suite Hotel for Family stay
I was very pleased with our 5 day stay. It was a great suite to stay with the family - incl. two little kids. Central location, great eating options. The staff was super friendly and helpful. The best part of the hotel was Concierge service - Lisa. She is so good and most importantly, so enthusiastic about helping that it made decision making on things to do very easy for us. If we have an opportunity to return in the future, we will!
August 19, 2013
Rated 5 out of 5 by hawk1212 Excellent service
I would definitely recommend this hotel to anyone who is looking for a nice place to stay in downtown Vancouver. When we arrived at the hotel to check in the the man at the check in counter casually asked why we were in Vancouver, I mentioned that we were going to go see a whitecaps game and that it was my wife and I's anniversary. He immediately upgraded our room at no extra charge. After settling into our room we went out for a quick coffee, upon our return there was a small bottle of wine and chocolate covered strawberries and a nice card from the man at the front desk telling us to please let him know if there was anything he could do to make our stay even better! Needless to say we had a great experience at the Westin Grand, also if you are planning on going to a whitecaps game this is a perfect place to stay it is literally a 5-8min walk to BC place.
August 28, 2013
Rated 5 out of 5 by NicholasM Fantastic staff and hotel
I travel quite a lot for business and I have stayed in many other starwood hotels in the Vancouver area and this one is by far the hotel with the greatest staff. When staying in hotels, it is all about the service and the experience. This hotel is in a great location and the restaurant is very good.
If you are looking for a great property for the business traveler and family alike, this is the property you should be looking at.
October 17, 2012
Rated 5 out of 5 by Cathy101 This hotel is a favourite of ours!
Whenever in Vancouver, we like to stay at the Westin Grand. It is so convenient to shopping/nightlife and terrific restaurants. The hotel itself is very clean, and attractive with wonderful staff. It is also very convenient for cruise departures.
June 26, 2014
Rated 5 out of 5 by MerryAnne Staff went out of their way!
You get what you pay for... Staff and Accommodation were fabulous. Proximity to Rogers Arena brought us to the Westin Grand - the professional, friendly, helpful staff will bring me back.
July 3, 2014
Rated 5 out of 5 by KateNYC It's the staff that make this hotel excellent
I travel a lot for business and never write reviews, but I did want to recognize the staff in some way. They really were genuinely friendly and went over and above to make my stay enjoyable. If only staff at other Starwood hotels were selected and trained so well! The hotel itself was very nice and the rooms were more comfortable and larger than I expected. The location was very good with many shops and restaurants nearby.
May 26, 2012
Rated 5 out of 5 by bumknee Amazingly accomodating
I recently stayed at the Westin Grand Vancouver. The staff was extremely helpful and friendly.
I had surgery while staying at this hotel. The guest services desk actually called my hotel room and offered to bring me ice cream.
They supplied me with everything I asked for. I was completely amazed with the service. I would stay at this hotel anytime. It was the best service that I have ever received at any hotel.
November 19, 2011
Rated 3 out of 5 by Lpark Needs improvement
Bellman were excellent. Concierge only works daytime. Customers need concierge service in evenings. Rooms chopped up. Front desk service fine but unaccomadating. Too many homeless in area.
June 28, 2014
Rated 4 out of 5 by RobVV Point vrs Cash
It was very unfortunate that my Starwood points were not used for this stay as requested. I did not realize until I returned home that my points were not used and I had to use cash for the room. After calling Starwood and requesting the exchange I was told that it could not be done and that the transaction was complete. I guess the lesson here is to ensure that the points are being used prior to checking out. :(
October 16, 2013
Rated 5 out of 5 by Kaz77 Great hotel, great service, great location
This hotel is conveniently located on Robson St. and a quick walk to the shopping area. An abundance of great restaurants are easily within walking distance. The room was great, with their signature Heavenly bed and shower heads! Finally, a shower that drains properly so I am not standing in a pool of water! The service was great with friendly associates always willing to assist. Definitely a great experience!
January 19, 2013
Rated 4 out of 5 by ChrisEEE This Hotel is centrally located
The Westin is on Robson Street and is centrally located to Canada Place, the train station, and has lots of restaurants all around it. We were able to walk almost everywhere we wanted to go.
June 23, 2014
Rated 5 out of 5 by ToJo Always fantastic
I have been staying at the Westin Grand several times each year for the last 12 years and every time I visit, it amazes me how awesome the staff is. This trip Jocelyn in reservations was a tremendous help securing the room and package I wanted. As always Lisa the concierge is amazing beyond words. She makes excellent suggestions and is so welcoming. We arrived in our room to a basket of treats from Lisa and ice cream for the children from Jocelyn. Needless to say, my girls were thrilled and felt so important. Jesse and Nicola in the restaurant are also fantastic. Their service is impeccable.
I have spent 12 years in the hospitality industry, and I really appreciate your fabulous staff. My family and I feel like we are coming home when we stay at the Westin Grand.
Whenever I hear of someone heading to Vancouver BC I always tell them to stay here. I can’t wait for our next weekend away!
November 9, 2011
Rated 5 out of 5 by Jill148 Gem in the heart of Vancouver
I have stayed at this hotel and every time am amazed at how the staff go above and beyond in every area of the hotel. The concierge is efficient and one of the most well informed in the business. The front desk personnel are always offering to help. The dining staff remember your name, are kind and warm. The valet guys are friendly and enthusiastic. I could go on and on, but you get the idea :)
October 1, 2012
Rated 4 out of 5 by Scotty42 Good staff, tired rooms
The staff were very friendly and helpful and the food was good but the rooms and common areas really need to be updated.
There are only two elevators which often meant a long wait
June 23, 2014
Rated 2 out of 5 by TrentT horrible stay
Stayed 2 nights at the bayshore westin and one at grand vancouver. Not quite my expectations in terms of quality for a westin room. Found a half eaten quiznos sub. Bayshores rooms/lobby were nicer in terms of esthetics, size and view. Stay points would've have been nice if this hotel had offered it, which bayshore had. My next trip to vancouver i'll definitely be staying at the bayshore again.
July 24, 2013
Rated 5 out of 5 by Liz77 We enjoyed our stay at the Westing Grand :)
We had a great time in Vancouver and the Westin was a big help. They had suggestions for restaurants, things to do and how to get there. They could not have been more helpful. We enjoyed our outings, as well as the hotel. The restaurant was small, but excellent!
June 8, 2014
Rated 5 out of 5 by FONG828 Nice hotel
Great location. Close to shops and restaurants. Staffs are friendly. Great recognition as a SPG gold member.
June 29, 2014
Rated 4 out of 5 by jill62 Thank you to the Westin Manager
I wish to thank the management for providing my husband & I with a one night complimentary stay- in a deluxe suite, it was lovely. We had previously stayed a month ago for a long weekend, with friends. We were put in a handicapped room ( due to the fact we had booked on Priceline and the hotel was full). After notifying the hotel- via our "guest comments" we were not happy with our room- we were moved on night #2. The management also provided us with a 1 night complimentary stay. Since we are regular Westin/Vancouver guests, we returned and thoroughly enjoyed our accommodations this time. We appreciated being recognized for our many stays with the Westin hotels, and that the manager of the Westin Grand Vancouver took the time to reply to our complaint and provide us with a lovely room in compensation. What more can we say, this was "very good" customer service and we are thankful and will be back.
September 12, 2012
Rated 5 out of 5 by BRFC Great service
This was an excellent stay here, as usual. The staff were extremely helpful - they really seemed to care.
Pity England lost against Italy though. Our room now has a tear stained carpet
June 19, 2014
Rated 5 out of 5 by GarM What a great stay!
From check in to check out our stay was perfect. Loved the room and the location.
And the staff!! I've stayed at many hotels over the years and the staff at the Westin Grand Vancouver are the best. Friendly, courteous and helpful. If you are in Vancouver stay at the Westin Grand, you won't regret it.
P.S. Choose a king corner suite, very nice!
April 9, 2014
Rated 3 out of 5 by Ducky57 The hotel is in a convenient location
The hotel was adequate for our stay. The room was clean and hotel staff were very helpful.
June 24, 2014
Rated 5 out of 5 by 1981nwa Great Hotel
Very nice staff. Friendly and very helpful.
June 27, 2014
Rated 5 out of 5 by Willra Why you should hold meetings at Westin Grand
If you are looking for a convenient hotel in downtown Vancouver to hold meetings, Westin Grand is a superb choice. The meeting rooms are good, catering is great, and the staff will make sure everything runs smoothly and, better yet, be quick and helpful when you need to make a change. The bedrooms are well designed for when you need to work from there.
February 25, 2013
Rated 5 out of 5 by Charles007 Great Stay!
Really nice hotel and room. Great location, friendly staff. Ideal for a longer stay. Central location in downtown Vancouver with walking access to the skytrain (Canada Line), shopping district and food and drink. Only issues really were one of the two TVs in the suite wasnt working properly and there are only 2 elevators so that could be a bit slow.
October 1, 2012