The Westin Grand, Vancouver

  • 433 Robson Street
  • Vancouver,
  • Colombie-Britannique
  • V6B 6L9
  • Canada
  • Carte

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Rated 4.4 out of 5 by 280 reviewers.
Rated 4 out of 5 by Love the Grand I stay at this property frequently and I always love it. I do want to provide feedback however that the TV in the bedroom had no signal. When I called, the front desk was unable to do anything because the engineer wasn't in until morning. This has happened the past 5 times I have stayed here; it is disappointing! January 26, 2013
Rated 5 out of 5 by Good location and helpful staff Location is excellent. Staff are helpful and knowledgeable particularly the orientee Priya. Did not act like an orientee but more like an experience staff. Offered us a good deal , information and took time to make our stay comfortable and convenient. She made sure we would get the best value for our hotel stay. May 29, 2013
Rated 5 out of 5 by Westin Grand Vancouver is GRAND Westin Grand Vancouver is super clean, modern and has a lovely decor. The room has a great layout, with a nice sitting area. The little kitchenette was well equipped.The staff are the hotels greatest asset. Service was first rate. Close to sports events, GasTown, Yaletown and fabulous shopping and restaurants. April 29, 2013
Rated 4 out of 5 by Sleepless Night Resolved Grey Cup party in the next room kept us awake for most of the night. I went to the front desk in the morning to complain. Talked to a young lady by the name of Rachelle who assured us it would be looked after. She was very pleasent and very professional. There was no problem the next evening. Please thank her. December 1, 2011
Rated 5 out of 5 by Another terrific visit This is my favorite hotel for Vancouver visits.. In fact this is my ONLY hotel for Vancouver visits. This has the perfect location and the staff are simply the very best..We get to Vancouver several times a year and we always stay at Westin Grand.. Hidden restaurant is an outstanding part of the Westin Grand.. August 17, 2012
Rated 5 out of 5 by Perfect location This Westin turned out to be in the perfect location for my visit to Vancouver. The hotel is not too big, not too small with a restaurant that is very pleasant, good breakfast, accommodated my dietary needs and with a very professional wait staff, especially Jesse. Everyone on staff were friendly and helpful. April 7, 2013
Rated 5 out of 5 by Best hotel in Vancouver The location of this hotel can't be beat. It's a simple walk to BC Place, Rogers Arena and teh art museum. The rooms are beautiful and we love the min-kitchen in each room. We have stayed there many times over the past several years an dhave never had a bad experience. Staff in extra helpful and friendly. April 22, 2013
Rated 5 out of 5 by This hotel was in the perfect location. The Westin in Vancouver was the perfect location for our quick trip. Two went to the Canucks game and the other shopped and then went back to watch the game in the room. We ordered room service later in the evening, the food was good and didn't take long to arrive. We would definitely stay there again. April 8, 2013
Rated 5 out of 5 by excellent service, very comfortable Hidden (dining area) staff are very attentive to your needs, initial reception was excellent for those who are not familiar with the hotel, hotel staff have been trained well to provide excellent service to all guests January 26, 2014
Rated 5 out of 5 by Heavenly Hotel The beds are indeed so very comfortable with such wonderful pillows! Enjoyed that feature after 7 nights on tiny cruise beds! Courtesy helpful staff that made our visit very pleasant. Convenient location with a vast grocery store steps away. I would stay at this hotel anytime! Thank you. Mardesa May 21, 2013
Rated 5 out of 5 by Good client services Hotel is clean and staff are excellent March 2, 2014
Rated 5 out of 5 by Comfortable and close to everything I have stayed at this property many times and it continues to maintain it's high standards. It is well situated close to sporting facilities, shopping and some of Canada's best restaurants. The dining lounge offers above hotel standard options at competitive prices. It is a must try! March 21, 2013
Rated 4 out of 5 by Room was great Once you get to the room you forget about how long it takes to get there with only two elevators and a two level lobby area. Very crowded, cramped lobby. Room was very comfortable with separate living area. Desk area could use more outlets to make it useable. overall will come back. July 29, 2012
Rated 3 out of 5 by Elsewhere next time Below what I expect from Westin. Very poor WIFI connection, miserable elevators and inconvenient bar and restaurant services hours all contributed to what I would say is a weak performance. Value for money is just not there and I will go elsewhere when I next visit Vancouver July 24, 2012
Rated 5 out of 5 by 1 night stay on 13 Dec 2013 excellent hotel - service and room was wonderful. Close to downtown Vancouver area -- restaurants, Rogers Centre, shopping. Also booked a room for 3 nights for son and fiance -- they thoroughly enjoyed their stay as well. Highly recommended. December 17, 2013
Rated 5 out of 5 by Star Treatement Our overnight stay to Celebrate a 5th Anniversary was simply GRAND at the WESTIN. From our early check-in to check out the staff were lovely. A room up grade and complementary chocolate dipped strawberries, and bottle of bubbly was so thoughtful. (thanks to Lisa) October 15, 2013
Rated 5 out of 5 by Great experience! Very friendly and attentive staff Warm welcome and excellent service Room nice and clean with great location Resaurant, nice location, friendly service and good food Hotel facilities excellent too Pleases that we spent our vacation at Westin Grand Vancouver Many thanks March 27, 2012
Rated 4 out of 5 by Clean, friendly hotel During my recent stay at the Westin downtown I must say that I was impressed especially with the food in the restaurant/bar we ate there for the 2 days we stayed and must say I did not have a bad meal and with the 50% off card that was a real perk. October 22, 2013
Rated 5 out of 5 by I'll be back! Staff were great! Location couldn't be more central. Bed was very comfortable (this is a big deal for me and very hit and miss at hotels). When we wanted a bit more time with friends in the hotel lounge, we were accommodated. All in all, very pleasant stay! February 11, 2013
Rated 5 out of 5 by Awesome service We were staying at the hotel because my husband was in Vancouver for surgery. When we returned to the hotel after the surgery the staff was astounding in help us get to the room and make sure that we were comforable and that we weren't in need of anything. June 4, 2012
Rated 4 out of 5 by Quality Convenient Stay This hotel is well located and can be reached with a short walk from the Canada Line. The Westin provided safe and comfortable accommodations with all the services of a quality hotel. I had a great stay and will go there again as I visit Vancouver often. March 14, 2013
Rated 5 out of 5 by Consistency in excellence I haven't been to this property for a couple of years and visiting this past week reminded me of why I booked it. Consistent in cleanliness and service are among the two top reasons. Love the opportunity to get gym clothes so i didn't have to pack them. January 26, 2013
Rated 5 out of 5 by Nice hotel Was nice from start to finish and especially liked the separate rooms as I was sharing with someone. Nice to have own space. Would stay here again. Loved the 50% off food perk in the dining room was well worth it, Food was all fabulous. November 14, 2013
Rated 5 out of 5 by Birthday Cake At check-in I casually mentioned that it was my wife's birthday. When we got back to our room after a dinner a small cake had been left in our room by one your staff. Nice touch and greatly appreciated. December 28, 2013
Rated 1 out of 5 by Hotel staff Hotel staff were curtious but were not overally helpful in the beginning even though mistakes were made on their behalf. Elevator was not working and had to walk down 18 flights of stairs twice. Waited for elevator for 20 mins before walking down..... October 11, 2012
Rated 5 out of 5 by The Bar Staff @ Hidden I have stayed at this hotel around 10 times over the last year and just keep coming back! The staff at Hidden are great. Our bartender Justin AKA "James Franco" Make this hotel a must stay. Will be back in a cpl weeks for some more drinks/good times! March 19, 2012
Rated 5 out of 5 Can't Wait to Get Back to The Westin Grand Staying at The Westin Grand Vancouver was a real treat and I'm looking forward to my next stay. Conviently located to everything Vancouver has to offer. The space is beautifully appointed. The staff agreeable and helpful. The hotel is truly an oasis. November 13, 2012
Rated 5 out of 5 by Great hotel accommodations and staff! I stayed at the hotel over the Christmas holiday which has become an annual tradition. The hotel is perfectly located downtown, the restaurant is great, and the staff was amazing in helping with all of our needs and making us feel well taken care of! December 28, 2012
Rated 4 out of 5 by The hotel service was great. The service was great! Very friendly staff. The only issue we had was the lack of a clean room. There was left over food on the floor and garbage under the desk which was a disappointment. But the service was wonderful and everyone was very helpful. December 27, 2012
Rated 5 out of 5 by Staff treat you like royalty Arrived at the hotel earlier than expected and our room was not ready yet. Was treated to a free drink at the lounge while our room was being cleaned. Great service, large rooms, friendly staff and fantastic location. Looking forward to going back. May 30, 2012
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