The Westin Grand, Vancouver

  • 433 Robson Street
  • Vancouver,
  • Colombie-Britannique
  • V6B 6L9
  • Canada
  • Carte

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Rated 4.4 out of 5 by 301 reviewers.
Rated 5 out of 5 by very friendly staff only in for one night but from the moment we got there til we left the staff were extremely nice and very helpful October 3, 2013
Rated 4 out of 5 by Nice stay 2 nights was not enough. Would like tohave stayed longer and enjoyed the hotel more. Eggs Benedict were amazing. September 19, 2012
Rated 5 out of 5 by This hotel is conveniently located Nice furniture and decor. Nice linens, Flatware and china were classy. Staff very professional. Great location. September 3, 2012
Rated 5 out of 5 by great experience I visit Vancouver at least once a year. The hotel of choice in this beautiful city is The Westin Grand .... December 15, 2012
Rated 5 out of 5 by Fabulous in Vancouver! The Westin Grand was an absolutely fabulous experience... Staff was so friendly, professional and helpful! March 8, 2012
Rated 5 out of 5 by Enjoyed My Stay The bed was extremely comfortable. The exercise facility and pool were also great! Plus it was very quiet. July 23, 2012
Rated 3 out of 5 by great proximity to many tourist areas! Staff were wonderful, and helpful. The hotel room was spacious and the kitchenette was a great bonus. September 8, 2013
Rated 5 out of 5 by great location close to most everything you need.. short walk to the water... nice beautiful area... great staff... June 23, 2013
Rated 2 out of 5 by Not as good as I hoped I was very dissapointed with the overall appearance and layout of the hotel. I was expecting more. November 18, 2013
Rated 5 out of 5 by Great downtown Vancouver location Absolutely fabulous site, I always enjoy my stays with the Westin, both in Vancouver & Calgary... October 29, 2013
Rated 3 out of 5 by Westin Grand It was ok, but room wasn't as advertised, staff was helpful, but overall was not impressed. :-( December 9, 2013
Rated 4 out of 5 by Bay to Sea to Sky Excellent location good presentation and recommend to all for short or longer stay in Vancouver August 14, 2013
Rated 5 out of 5 by Outstanding Customer Service Was the suite we got perfect ? No. On a full day of traveling and upon arrival and checked in around 11pm we were given as promised a suite. Where the safe didn't work and mold in the corners of the shower. It was on a lower floor (6) and the next morning at about 5:55am you heard trucks releasing their air breaks, back up buzzers and garbage being dumped. There was also construction being done near by that could also be heard. I brought these problems to the front desk saying is this how you treat "Preferred Starwood guest" where the Clerk immediately got me in touch with the Manager (Vanessa) I explained the problems and told her, "I knew I should have book at a sister property (Sheraton Wall Center)". Where without hesitation Vanessa said please let me call over there and if they have availability and we will move you there, they did. I replied that's great but we have already unpacked and I just wanted to bring these problems it to your attention. Vanessa also said please let us move you to a higher floor. I again replied thank you but if you repair the safe and take care of the shower we will stay in the current room, because we were leaving early the next day. We left for the day. when we arrived back to the room all problems were corrected along with fresh berries, chocolate, and a Pellagrino. But was was MOST AMAZING there was a HAND WRITTEN LETTER from Vanessa, which I kept. That is a lost art in customer service (hand written)and it really made us feel that she was genuinely sorry and was doing everything to make sure our stay was perfect in every way.. Vanessa also included a breakfast voucher and credited our previous days breakfast. The concierge Lisa was also Outstanding from her transportation tips to dining choices.. So what started out as terrible experience turned in to an outstanding stay based on the outstanding customer service we received. July 9, 2014
Rated 4 out of 5 by Great location - beautiful hotel This is a beautiful hotel to stay at while in Vancouver. beautiful view, staff is friendly. October 7, 2012
Rated 5 out of 5 by Excellent , as always. Perfect location and wonderful staff. I always make this my hotel when I stay in Vancouver. November 28, 2012
Rated 5 out of 5 by Great Location for Concert Goers We stayed for the Paul McCartney concert..close to to many restaurants, pubs, shopping too November 29, 2012
Rated 5 out of 5 by Staff are extremely friendly and helpful! Location was perfect, staff were extremely helpful and the room was perfect in every way! August 27, 2012
Rated 5 out of 5 by Greatv place to stay I definitely recomment this hotel for their service, friendly staff. Excellent location. August 28, 2012
Rated 4 out of 5 by First class Hotel was in a great location, good facilities around the area. Large comfortable rooms. September 9, 2012
Rated 5 out of 5 by It is always satisfying stay. It is always satisfying stay. I'll be visiting again. Thank you for kind consideration. August 3, 2013
Rated 5 out of 5 by Review All great. Restaurant could offer a bit more on the menu and less salt in the food. November 24, 2013
Rated 5 out of 5 by TOP NOTCH Most enjoyable stay.....very pleasant customer service oriented staff.Will be back. September 29, 2012
Rated 5 out of 5 by Very NIce Overall a very nice experience. As always the heavenly robes and bed were amazing. January 15, 2013
Rated 5 out of 5 by Wonderful oasis in downtown shopping Will be back soon. The room/suite was just wonderful and the staff outstanding. November 25, 2013
Rated 5 out of 5 by Great location & great staff From the moment I arrived, and right through to checkout the staff was amazing. January 7, 2013
Rated 5 out of 5 by Excellent This is the best for everything when staing in Vancouver, Location is great!! May 13, 2013
Rated 4 out of 5 by Great hotel In on business for two days . Great stay! Room service was great. ! February 2, 2014
Rated 5 out of 5 by Bell staff The bell staff at the hotel are outstanding. Very helpful and accomodating! July 3, 2013
Rated 5 out of 5 by coyote74 This hotel is great with a friendly staff. My suite was very comfortable. October 30, 2012
Rated 5 out of 5 by Westin Grand Vancouver Great location, close to restaurants, Sky Train, staff was very helpful March 8, 2013
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