Rated 5 out of 5 by Kat81 Friendly Staff
Stayed a few nights for a work trip. Front desk staff and concierge were friendly and accommodating. Would stay again! Thanks!
September 5, 2015
Rated 4 out of 5 by Shar59 Perfect place to relax after sightseeing
The cleanliness of the room and the helpful staff were what made it easy to find our way around the city and a perfect place to come back to at night
August 30, 2015
Rated 2 out of 5 by jraubs Did not meet expectations
Our stay at the Westin Grand was an extreme disappointment. Our pre-booked amenity of champagne and cheese platter was not ready in the room upon check-in as we had requested months prior. After requesting the amenity be sent up, we still did not receive it in time before we had to leave for dinner so we did not end up receiving the champagne and food until 8pm. The ladies change room at the pool did not have any towels available, so we had to enter the men's change room to find some. The pool drink ordering system needs serious improvement as we ordered some beverages and they did not come within the hour that we were there so we had to cancel them and leave in order to get ready for dinner. Many of the guests at the pool were experiencing the same problem with their drink orders. We had voiced our disappointment of the service of the hotel on many occasions to the managers on duty during our stay but were not offered any sort of comfort compensation DURING our stay; we were only offered assistance upon checking-out at the END of our stay. I , along with the 5 other guests with me, would not recommend this hotel to others.
July 21, 2015
Rated 5 out of 5 by grlljock Perfect location and amenities
This hotel served our needs perfectly while we were in town for the Women's World Cup Finals. The location is great, only 2 blocks from the stadium, with a variety of stores nearby (including a grocery store), and also close to the airport train line. The junior suite gave us the right amount of accommodation (with a pullout sleeper sofa) and great views. All staff was helpful and polite. The only nitpicky negative I can come up with is the long wait for the elevator at times (with only 2 guest elevators). We definitely recommend this hotel!
July 7, 2015
Rated 2 out of 5 by kel17 not one of the better Westins
Did not have concierge on staff our first day, and bell boys or front desk were not able to help. Tried to get tickets to event and was told by front desk to scalp them. Elevator was broken on first day there. Didn't have room set up to turn on lights and air conditioner, had to call down and find out we had to set them up.
Not a Westin that I would stay at again, especially compared to others that I have stayed at. Was not worth the money.
July 1, 2015
Rated 4 out of 5 by Vancouver2015 Westin Grand Vancouver
Location is excellent but the most important feature of this hotel was its staff and in particular the concierge. Lisa Cummings was the most knowledgeable and incredibly helpful concierge we have met. She went way beyond expectations. She even gave us her cell phone number and invited us to call even on her day off. Unfortunately the survey they asked me to fill out gave no place to express our favorite thing but rather concentrated on the things that might not be wonderful. In our opinion Lisa Cummings deserves big kudos for her services.
June 29, 2015
Rated 4 out of 5 by sweetny located in a heart of Vancouver downtown
This hotel located in a very good place in Vancouver. There are several big and samll markets and restarurants. The room was very clean and big and the Kichenette was very helpful! You can get to gastown and shopping places in 10 minites by walk.
May 15, 2015
Rated 2 out of 5 by shep73 Room not what I expected
We booked a room with a king sized bed, and arrived at the hotel at 4:45 pm to check in. Our room wasn't ready, so we were offered the option of waiting, or taking an "open concept" room at the same price. As we had a dinner reservation in 45 minutes, we took the "open concept" room which was actually a room with a queen sized bed....which I guess made it more "open". I was disappointed that I didn't get the room I booked, or at least a break on the price if what I paid for wasn't available. We've stayed at the Westin Grand several times in the past, and enjoyed it., so it is unfortunate and relatively rare that something like this happened.
April 15, 2015