Rated 5 out of 5 by happyguestrob Christmas at the Westin river walk
wonderful and beautiful property .as a platinum starwood guest the staff truly made my stay amazing . especially Grace , and Terry ! perfect location on the river walk , awesome river level restaurant great place to relax and enjoy a quite romantic meal on the river ! the corner suites are beautiful, spacious , and the baths are awesome ! thanks Westin river walk perfect Christmas weekend !
December 17, 2014
Rated 5 out of 5 by billjr64 Anniversary
I cannot begin to explain how wonderful this was. I have never experienced a staff this friendly from the Valet, to the breakfast "omelet man", to the staff at the check-in desk. Our room was perfect, a great view of the river and pool, it was very quiet (even on a busy Saturday night) and we got a great night sleep. Truly a "we will be back" place!
December 17, 2014
Rated 3 out of 5 by Jp7276 Quality and service disappointment
Given it is a touristy destination, surprised my experience still fell short of below par expectations. Breakfast buffet and restaurant service was disappointing. Rooms need to be updated. And unfortunately, my bill reflected (even after notifying the front desk) duped valet charge.
November 16, 2014
Rated 2 out of 5 by Manju Great Views but Slow to Nonexistent Staff
I booked 2 rooms at the Westin Riverwalk for Saturday March 17th checking our March 18th. The hotel is absolutely beautiful but the staff was horrible. When I arrived there was a short line with 2 Front desk attendees. But a lady in front of me was paying for her rooms with 2 credit cards and the attendee didn't know how to split between the two so she asked the lady she was helping to stand in the other attendees line while she stood there on the side of the other attendee to learn how to make a reservation split on 2 cards. This made the line increase from 3 to 9. I checked in for both rooms, made it to my room. After jumping out of the shower I called down for a Robe(because my room didn’t have one), I have YET to receive a Robe. During the night of our stay in Room1 the heater came on instead of the AC. We both tried to fix it but that didn’t work out. So I called and asked for maintenance and they never showed either. On the morning of the 18th my group 2 adults 3 kids went down to the hotel restaurant for breakfast which was buffet 21.00pp and it was horrible. You could still taste the powder on the Powder Scrabbled Eggs. When we checked out of the hotel on the 18th I remembered that I left a bag called back to the hotel to let them know we had only been checked out 30mins and was on our way back to get the bag. They asked for my number and told me someone would call me back shortly when the bag was ready. I arrived back to the hotel waited 30 additional minutes before security walked me up to the room and allowed me to get the bag and I'm still waiting on the callback..HORRIBLE CUSTOMER SERVICE. I’ll never stay at a Westin again.
March 20, 2012
Rated 5 out of 5 by zlzoul Must stay SPG property at riverwalk
Perfect location by the river walk. Not in the most crowded segment which means not noisy at all at night which is also a big plus.
Room was very comfortable and has the antique styles. Front desk and valet staff is very friendly! Love this place!
October 26, 2014
Rated 5 out of 5 by Trick6265 San Antonio Westin is Super!
Stayed at this hotel numerous times while sister was in law school and have returned several times since-we exclusively stay here. Gorgeous, clean and location perfect!
December 8, 2014
Rated 3 out of 5 by NCBadger74 hotel stay
This hotel has every great amenity from cleanliness to flat screen TVs, etc. However, their valet service is atrocious. We recently stayed at this hotel and upon arrival, the valet didnt acknowledge us eventhough we had been parked there for several mins. Further, once he came over, he didnt even offer to help us with luggage, etc. Good thing for him the hotel was excellent on every other amemity from check in to room cleanliness. Bottom line, its not worth paying for a valet service since it is sub-standard at best.
May 21, 2012
Rated 5 out of 5 by CherryBell Wonderful Vacation
great service, wonderful staff. The view from the dining room was fabulous.
November 19, 2014