Rated 4 out of 5 by PSLim Ok hotel, very poor restaurant service
Very disaappointed with breakfast service at Zocca, it ruins all other good stuffs that the hotel offers.
June 16, 2013
Rated 5 out of 5 by aaronj Great Place
I've stayed here a few times and have always loved this place. The rooms are top shelf, the staff is the best I've seen and Zocca is the best. I could spend days down by the river. It's the best spot on the Riverwalk.
June 12, 2013
Rated 5 out of 5 by LifetimePlatinum Beyond wildest expectations!
Going on 12 years I have been a Preferred Planner/Platinum member for Starwood. I have worked with properties all over the world, from as faraway as Bali, Portugal, Vietnam, Germany, New Zealand, Thailand, Australia, etc. Please take it to heart when I tell you, you stand out and your property stands out, from among the properties that I've worked with, to being so accommodating, with both your precision to details to enhance the customer experience as well as the most thoughtful and creative. You have more than impressed me, with your take charge attitude and leadership in orchestrating such an incredible experience for our two young Air Force intelligence officers celebrating promotions with the Air Force. Your attention to details is quite impressive, as is your organization in keeping everything so proficient. You and THE WESTIN RIVERWALK, working in tandem with Tanya, (my Starwood Travel Ambassador) have clearly created an outstanding experience that we will never forget. And please thank Marisol in Housekeeping, for the creative origami with the towels :-) what a perfect patriotic touch! I thank you and the hotel for the suite upgrade, the bottle of Vino and the strawberries amenity waiting in the room, the late check-out privilege, and the extra love and care! I am humbled with your properties hospitality and I am eternally grateful.
June 10, 2013
Rated 5 out of 5 by SandeepC Exquisite
Exquisite, is the correct definition which comes to mind, to describe my experience at the hotel. Flawless stay, got a wonderful upgraded Suite room. Appreciate the fact that GM of the hotel, himself ensured that I have a wonderful stay. Zocca, the Italian restaurant has great food and service, am very impressed. Also wanted to recognize Stewarding manager; for making sure that everything went well.
June 6, 2013
Rated 2 out of 5 by AngK Glorious Hotel but Hotel check-in staff pathetic
This is a absoulutly glorious hotel right on the Riverwalk. Beautiful in every way except for the staff at check-in.
I came in from a long and difficult business day on the road and the 3 girls behind the counter at check-in acted as if I wasn't worth their time. A gentlemen walked up shortly after I got there and it seemed the three of them were knocking themselves out to chat it up with him and meet his needs but they couldn't even take the time to direct me to the elevators. Had it not been for JR Vasquez being kind and even suggesting a dinner spot I would probably have nothing nice to say. JR was very helpful! After the workday I had, I really appreciated his kindness to someone like me who had never been there before. There was also a gentlemen named Daniel who served breakfast who had great customer service as well. I won't ever return to this hotel unless I come with a 'cute guy' that the front desk staff might pay more attention to since I obviously wasn't worth it.
June 5, 2013
Rated 2 out of 5 by CRBY Great Views but Slow to Nonexistent Staff
I booked 2 rooms at the Westin Riverwalk for Saturday March 17th checking our March 18th. The hotel is absolutely beautiful but the staff was horrible. When I arrived there was a short line with 2 Front desk attendees. But a lady in front of me was paying for her rooms with 2 credit cards and the attendee didn't know how to split between the two so she asked the lady she was helping to stand in the other attendees line while she stood there on the side of the other attendee to learn how to make a reservation split on 2 cards. This made the line increase from 3 to 9. I checked in for both rooms, made it to my room. After jumping out of the shower I called down for a Robe(because my room didn’t have one), I have YET to receive a Robe. During the night of our stay in Room1 the heater came on instead of the AC. We both tried to fix it but that didn’t work out. So I called and asked for maintenance and they never showed either. On the morning of the 18th my group 2 adults 3 kids went down to the hotel restaurant for breakfast which was buffet 21.00pp and it was horrible. You could still taste the powder on the Powder Scrabbled Eggs. When we checked out of the hotel on the 18th I remembered that I left a bag called back to the hotel to let them know we had only been checked out 30mins and was on our way back to get the bag. They asked for my number and told me someone would call me back shortly when the bag was ready. I arrived back to the hotel waited 30 additional minutes before security walked me up to the room and allowed me to get the bag and I'm still waiting on the callback..HORRIBLE CUSTOMER SERVICE. I’ll never stay at a Westin again.
March 20, 2012
Rated 3 out of 5 by NCBadger74 hotel stay
This hotel has every great amenity from cleanliness to flat screen TVs, etc. However, their valet service is atrocious. We recently stayed at this hotel and upon arrival, the valet didnt acknowledge us eventhough we had been parked there for several mins. Further, once he came over, he didnt even offer to help us with luggage, etc. Good thing for him the hotel was excellent on every other amemity from check in to room cleanliness. Bottom line, its not worth paying for a valet service since it is sub-standard at best.
May 21, 2012
Rated 5 out of 5 by tmills91 Solid property for business or pleasure
A lot of great choices on the Riverwalk and this may be the best. This property is on a quiet spot of the RW when you want to escape the bar scene. Beautiful lobby and helpful friendly staff. I don't think I've ever had a bad room even when I wasn't at Plat level. Zocca restaurant is top notch.
On a negative note parking is a bit steep. I don't want to pay big city prices to park in San Antonio.
December 18, 2011