Rated 5 out of 5 by christopherh Another Great stay
I stayed yesterday at the Westin RiverWalk, and again my expectations were exceeded by the great treatment and great accomodations. Andrew Carey is a great asset to your organization, and its relationships like he fosters that keeps bringing me back. Kudos to Andrew.
March 25, 2015
Rated 5 out of 5 by JakeH Great experience
I recently stayed at this hotel for the first time. It was very nice, had all of the amenities I needed, was close to everything downtown and their employees were so nice! My only complaint would be that check-in moved a little slow and my room wasn't ready when I arrived in the afternoon- other than that I had a great time.
March 25, 2015
Rated 5 out of 5 by Mindi237 Andrew Carey was very helpful!
I booked this hotel because of the location and the reviews...it was perfect for our stay...going to a charity event nearby.
Everything went smoothly from the valet, the check-in, the concierge who recommend the pet sitter, the room service, and especially Andrew Carey who was most accommodating at check-out...
Thank you for a wonderful stay even though the weather wasn't!
March 21, 2015
Rated 5 out of 5 by KennedyFamily SpringBreakTravelers
Great location. On the peaceful side of the riverwalk, but easily walkable to all of the restaurants and to the Alamo as well (with a 10 & 12 year old in tow). The staff were all professional and responsive. Fernando was especially kind and fixed what could have been a major problem with room type (reservations gave us a room that acoommodated only 3 when we had a family of 4, he fixed it prior to our arrival by calling us and working through the details) - great forethought and thoroughness by Fernando. During our stay, we found Mikalah to be extremely helpful as well. The rooms are nice, not new but still nice and very clean. The only downside to this property was the noise from the a/c on the garage rooftop across the river...nothing we could do about that and it became annoying enough we had to close our french doors at times.
March 20, 2015
Rated 5 out of 5 by Sisters5 Great stay!
We only stayed for two nights, but everything was exceptional. The staff was always ready to answer any questions I had and went out of their way with kindness and attention. We had a 4 year old with us and they were so nice to him. The 9 and 12 year old girls liked it too. Rooms were great for us and we had the best time.
March 20, 2015
Rated 5 out of 5 by Pet629 This Hotel was incredible
From the minute we arrived. I was greeted with friendliness. The staff was incredible from the front desk to the wait staff.
Andrew the manager was a delete. He was very professional. honestly, every staff member went above and beyond to make sure we had everything we needed.
There was 1 incident when I asked for some Tylenol from the room service delivery person. He said he would bring it back or call me if the gift shop did not have it but he never came back nor did he call me.
Other than that, the rest of our stay was awesome.
March 15, 2015
Rated 5 out of 5 by Eric123456 Great Hotel
The Westin San Antonio Riverwalk is right in the middle of great venues and activities in the area. It is a great facility. More importantly, its staff is very respectful, friendly, accommodating, helpful and are just great people!
February 22, 2015
Rated 5 out of 5 by kdryman Absolutely Amazing!!
This hotel is my new favorite place to stay in San Antonio. From the time we checked in until the time we left, they absolutely catered to our every need! Fernando, the front desk supervisor, is an absolute gem & made our stay for Valentine's so memorable! We stayed in a corner suite (a must!!) which has an amazing bathroom with a huge bathtub & separate shower & a huge patio! We stayed in room 439, which we were told had the largest balcony of all! Overall, I can't say enough about the fabulous staff & the hotel was immaculate! I will stay at the Westin every time we visit San Antonio!!
February 16, 2015
Rated 5 out of 5 by DC64 Best Service on the Riverwalk
I stayed here for a weekend with some friends and the service was excellent. The front desk and my welcome ambassador ensured I was happy by going above and beyond in every aspect. Not to mention, the room was great too!
February 5, 2015
Rated 5 out of 5 by Rafael22 lovely stay
Classy hotel. Great service. Exceeded expectations!
February 1, 2015
Rated 5 out of 5 by KK643 excellent service
Destine and Jessica beautifully called me by name (how did they do that?) and welcomed me with such graciousness. Terry in Service Express brought treats and beverage to the room when a small problem was mentioned. They didn't have a note in the room, like some Westin properties, but everything they did spoke volumes of their desire to please and make our stay comfortable. They also gave us a beautiful upgraded room, which we appreciated so very much! Jose, bell person extraordinaire, was so helpful.
January 29, 2015
Rated 3 out of 5 by cmikekim Disappointing stay
This is my second stay at this hotel. The Westin Riverwalk facility and the location are great and I enjoyed my first stay. This time however, the hotel was 100% full and the service was disappointing.
First, the Platinum upgrade room was barely an upgrade. I requested a King bed and was given double room without even being told. Finding this out after arriving at my room, I called the front desk 3 times with no answer. I went down to try to switch the room only to be told that was the only available room. No real apologies.
Second, the Platinum breakfast didn't even cover breakfast for 2 people. $24 credit for 2 when the buffet was $19 per person. All other Starwood properties cover buffet breakfast for 2.
Third, the housekeeping staff made sure there was only 1 bottle of free water each day. Really?
Fourth, the hotel's WiFi kept disconnecting my devices. Very annoying...
All in all, it was not the best Westin experience.
January 27, 2015
Rated 4 out of 5 by hula808 Great location
I recently stayed at the Riverwalk in San Antonio. The Westin was beautifully situated on the water. I was in town for a conference and the proximity to the convention center was very convenient. There were lots of great restaurants and coffee shops around. The only shock was the first night in the bar. My friend and I shared an appetizer, a pizza, a bottle of wine and a dessert and the bill was $100 before the tip. We are not extravagant eaters or drinkers. Anyeay, that's my two cents. I would definitely stay here. The beds and rooms were phenomenal. I'd just avail myself of other places to eat.
January 22, 2015
Rated 5 out of 5 by Gilski Westin Winter Night
It was freezing and I had trouble with a 1936 Ford Coupe in the parking garage. Everyone worked above and beyond duty to help with the situation. The valet staff really exceeded our expectations. The GM even checked in with us. Great Hotel, Great Staff, Great Service.
January 12, 2015
Rated 5 out of 5 by MAP8 Great hotel and staff
We've stayed there twice in the last quarter of 2014 and the accommodations have exceeded our expectations. Restaurant servers Angel and Danny as well as Exec Steward Eugene have been outstanding. Eugene even provided a recipe for the unusual salsa served.
Keep up the good work. We will return.
January 8, 2015
Rated 4 out of 5 by BFaircloth2014 New yrs 2015!
I've been to this property a few times in the past and always enjoy my stay however, this time something was a little off with their housekeeping.
For two nights in a row, the hallway on level 10 was cluttered with carts, roll-away bed and dishes from room service... That one tray set on the floor for well over 28 hours so I have NO IDEA what was going on with that but needless to say, for a little over $500.00 for the stay, I'd rather NOT look at what room 1036 had for breakfast two days ago.
January 5, 2015
Rated 3 out of 5 by SouthTexasRancher minor disappointments
The lobby was beautiful. The Christmas decorations were amazing. The room is nice. Furniture is 1st class. We were here for the weekend to celebrate our anniversary. The tiny balcony only had one plastic chair, so much for sitting together and enjoying the lights. WiFi is $7 an hour and the pillows are very thin. We walked around the river walk and enjoyed San Antonio. We returned at the hotel to sit outside and enjoy an Irish Coffee before calling it a night.. A waiter took our order and then 15 minutes later a pudgy guy asked if we checked in with the hostess. I asked, "what hostess?" He pointed to an empty podium and left. We waited another 15 minutes, no hostess appeared, other tables were served after us w/o a hostess. Annoyed, we went to our room never being served. Granted it was a busy night, but so was Morten's and we were taken care of. In the morning we only had three packets for coffee which was fine because I didn't want to stand on the balcony for another cup. I know this is petty stuff, but I should get free WiFi, service at the river tables, two chairs on the balcony, and enough coffee for two cups for the wife and I. I don't hesitate to pay for 1st class, but this wasn't.
January 2, 2015
Rated 5 out of 5 by Flyer1100 The staff was great
The staff was great and the rooms were super. Even tho the hotel was crowded, Christmas holidays, the outstanding service and cleanliness we have come to expect was there... Super job
January 2, 2015
Rated 5 out of 5 by tlm13 always a good experience
The Westin has always been a good experience and a nice stay which has made it our go to hotel in SA. It is a Westin but at the same time this location feels quaint. Excellent service.
December 28, 2014
Rated 5 out of 5 by happyguestrob Christmas at the Westin river walk
wonderful and beautiful property .as a platinum starwood guest the staff truly made my stay amazing . especially Grace , and Terry ! perfect location on the river walk , awesome river level restaurant great place to relax and enjoy a quite romantic meal on the river ! the corner suites are beautiful, spacious , and the baths are awesome ! thanks Westin river walk perfect Christmas weekend !
December 17, 2014
Rated 5 out of 5 by billjr64 Anniversary
I cannot begin to explain how wonderful this was. I have never experienced a staff this friendly from the Valet, to the breakfast "omelet man", to the staff at the check-in desk. Our room was perfect, a great view of the river and pool, it was very quiet (even on a busy Saturday night) and we got a great night sleep. Truly a "we will be back" place!
December 17, 2014
Rated 5 out of 5 by Trick6265 San Antonio Westin is Super!
Stayed at this hotel numerous times while sister was in law school and have returned several times since-we exclusively stay here. Gorgeous, clean and location perfect!
December 8, 2014
Rated 1 out of 5 by bjliche15 Beware of Hold Fees.
While this is what I consider to be a high end hotel, the actual treatment of guests and expectations are below the quality expected. We traveled here for Thanksgiving 2014 and arrived at approximately 7:15 p.m. only to find out that our room was not ready and would not be ready for another 30 minutes. We also requested a bucket of beer waiting for us in our room upon our arrival and that didn't happen either. The hotel did compensate us with drinks and dinner while we were waiting for our room. The food at dinner was good but the actual service was lacking. We ordered room service by utilizing the menu door hanger. That allowed us to have room service Thursday (Thanksgiving) morning in our room. Then I logged into our bank account. Beware of the "Hold" against your checking account for incidentals as they can exceed more than twice the actual amount for the entire stay. Our stay was projected to be approximately $1,700 plus change for four nights. The hotel put a hold on our account for approximately $3,400 just after one night stay, stating they wanted to make sure they were covered for any incidentals we may indulge in. What an insult. In other words, they want to make sure we can pay our bill. We checked out after two nights cutting our trip short. I will not ever recommend this hotel to any of my friends and we will never stay at this hotel ever again. Next time, back to the Sheraton Gunter for us. They know how to treat guests there.
December 1, 2014
Rated 4 out of 5 by Pingman2014 Disappointing
Visiting to see River Walk Christmas lights and parade. Checked in to find my pre-paid promise of a river view room wasn't going to happen. Was told I could get one if I waited another 1 1/2 hrs. This was at 3:00pm. Also woke up to find the coffee maker didn't work. When I told the front desk about this the next morning I was met with a shrug. A coupon for the overpriced coffee bar would have been nice.
December 1, 2014
Rated 5 out of 5 by CherryBell Wonderful Vacation
great service, wonderful staff. The view from the dining room was fabulous.
November 19, 2014
Rated 3 out of 5 by Jp7276 Quality and service disappointment
Given it is a touristy destination, surprised my experience still fell short of below par expectations. Breakfast buffet and restaurant service was disappointing. Rooms need to be updated. And unfortunately, my bill reflected (even after notifying the front desk) duped valet charge.
November 16, 2014
Rated 5 out of 5 by Grey6116 Loved our mini-getaway
Ours was a short stay, but we had a wonderful time! The room was great and the beds are amazingly comfortable! LOVED everything! Location on Riverwalk definitely a plus!
November 14, 2014
Rated 4 out of 5 by 5iron less then expected
being a SPG member we have stayed in alot of westins. we were suprised that nothing was added for SPG members like other westins. the hardest thing was no in room wifi i mean really this is 2014. you can get in room wifi at cheap hotels.all that said we will still book with starwood every chance we get.
November 14, 2014
Rated 5 out of 5 by DAK137 GREAT customer service....
This is a GREAT location for exploring the fun city of San Antonio, TX. Andrew C checked me in and made me feel very welcomed and valued as a Platinum SPG member....and he continued to be that way as I ran across him during my stay. The rooms are very spacious and beds are comfy after a long day of being a tourist. Thank you Andrew C and the team at Westin Riverwalk!! It was a fun weekend !
November 12, 2014
Rated 5 out of 5 by ktnt45 Great stay
Great location, good view, and excellent customer service
November 12, 2014