Rated 5 out of 5 by DiogoIA Excellent hotel
Excellent hotel on a excellent location
July 22, 2016
Rated 5 out of 5 by TrayC Great service
Stay wasn't perfect, had a lot of bumps in the road but staff was extremely courteous and responsive to any request or concern. Specifically Ingrid Smith at customer experience, Belinda at the front desk, the gentleman from engineering, the waitstaff at Zocco, every single person I interacted with was pleasant and interested in my comfort and well being. The food at Zocca was very good-I ate delicious grilled salmon two days in a row. Great location, clean and convenient rooms, excellently trained staff. A good place in San Antonio
June 25, 2016
Rated 5 out of 5 by Manny1015 The best Westin stay in my life
I stayed at the Westin Riverwalk for 3 nights. I must say this is one of the best hotels I have ever stayed at.
When I checked in, my room was not ready and Belinda at the front desk kindly offered a drink ticket while I was waiting for my room to be ready. When I went back at 3pm, my room was still not ready. However, she got me a room with the pool view quickly. My reservation was bit tricky so I really appreciated her flexibility, patience and welcoming attitude.
When I came back from walk, there was a present organized by Belinda - cheese, fruits and a bottled sparkling wine. I am NOT a platinum member but I felt as if I were!
My room was very clean and spacious (standard room) with Pool view. It can be bit noisy with kids in the pool but I didn't mind it at all.
I spoke with a Concierge (he was in Navy before) as I did no research before I came. He recommended many local attractions and he was very knowledgable and willing to help me patiently.
I even had a great time with the poolside bar person (he was a truck driver before)! Honestly, everyone at this hotel is always here to help you, welcome you and make your trip very enjoyable :)
Thank you for making my trip very memorable and enjoyable throughout my stay. I highly recommend the Westin Riverwalk to anyone coming to San Antonio!
May 23, 2016
Rated 5 out of 5 by Lisa8902 Exceeded expectations
After a long few days traveling across the country, I opted to stay at this property, despite the location being a little out of my way. From the moment I drove up to the property I enjoyed incredibly friendly, professional service and staff who went out of their way to ensure that my dog and I were comfortable and well informed of all the best dog-friendly places to visit around town. Property itself is beautiful and clean but it is really the staff that made it extra special.
May 19, 2016
Rated 5 out of 5 by She44 Beautiful hotel
My husband and I came here for our daughters BMT graduation ceremony. The hotel looks like a palace inside. The front desk associates are very friendly and knowledgeable. Virgil from France was exceptionable. The rooms are spacious and comfy. The river view side is heavenly. A memorable time indeed.
May 15, 2016
Rated 5 out of 5 by RFBLJoLx Nothing better on the Riverwalk
Awesome stay. Jose in the front & Ingrid inside are very proud to serve you & share their knowledge, while extending a warm Texas welcome at all times. It doesn't get any better than this!
May 7, 2016
Rated 5 out of 5 by RFBLJoLx Awesome Service
Outstanding guest experience/services from Jose Alvarado at the hotel's entrance to Ingrid in Guest Services. These folks know how to & genuinely enjoy making their guest's feel welcomed & at home. They willingly share their passion & love for what they do with each arriving & departing guest.
May 7, 2016
Rated 5 out of 5 by Susan128 A perfect stay
What a wonderful hotel!! Aside from being just lovely, the staff went above and beyond to make sure my experience at the Westin Riverwalk was perfect! I can't wait to return. Mark from Service Express and all of the staff that helped make my stay as awesome as it was are worth their weight in gold!! Thank you :)
May 5, 2016