Rated 4 out of 5 by Travel100 Great Location - needs a couple of updates
This location is great. Staff are super - I observed them handling a number of tricky situations including watching how they handled some very irate people when a very inconsiderate guest dumped a drink from many floors up over the balcony down on the people next to us - it was one of those OMG situations when you heard the fury in the people's voices - staff handled professionally albeit it took the MOD a while to get there. In the restaurant (food is great by the way) you really need to replace the torn leather seats at the booths - that does not speak Westin. Otherwise - all good.
January 1, 2014
Rated 5 out of 5 by TravellingDad By Far, My Favorite Hotel in San Antonio
I travel extensively for business reasons and stay regularly at Westin hotels. The Westin River Walk is my favorite Westin and (by far) my favorite hotel in San Antonio.
First, the service is outstanding. While this is to be expected at every Westin, the team in San Antonio makes a particular effort to ensure your stay is enjoyable. Whether it has been advice on where to eat or ensuring that the right work out gear was delivered quickly to my room, the staff at the River Walk has responded to all of my requests is an efficient, professional, and friendly manner.
I also enjoy the physical space of the hotel. It is one of the newer properties on the river and the look and feel of the hotel reflect this.
The hotel features clean lines, lots of light, and décor that is well matched to San Antonio. The rooms are very well appointed with high ceilings, generously sized bathrooms, and high quality furnishings (flat screen TVs, Westin's very comfortable beds, etc.). I have stayed at the full range of rooms in the hotel (from those that face the river to those that face downtown) and have never been disappointed.
The location of the property is a big plus. It is literally on the river and close (within walking distance) to all of the primary attractions of down town San Antonio. It is also relatively easy to get to and from the hotel. I stayed over the weekend of the Rock and Roll Marathon and was pleasantly surprised at how quickly I was able to get from the hotel to one of the key freeways (highway 281).
If you are a runner, the hotel provides easy access to the portion of the River Walk that offers the best running options (the segment that goes towards the historic King William District and on to the missions that are located in the southern portion of the City).
The one small minus is the hotel's fitness facility. It offers the usual set of free weights, strength machines, and treadmills but the space is not particularly large. However, I have never seen the fitness area oversubscribed so I think the size of the space is a non-issue.
The pool is nice outdoors and overlooking the river and would be good for families traveling with kids.
In summary, while the Westin River Walk may not be the cheapest hotel in San Antonio, it is, without a doubt, the best value and I will certainly return on my next trip.
December 31, 2012
Rated 5 out of 5 by DavidDMD Wonderful Stay
From the very moment that I arrived at the hotel the stay was flawless. The hotel is situated on a part of the Riverwalk that is peaceful and quiet. I have been a Platinum guest for over 10 years and never met a more responsive or wonderful team running a hotel. Andrew Carey the Front Office Manager was spectacular and was truly meant for the hospitality industry.
October 15, 2014
Rated 4 out of 5 by Marketing41 New Year's Eve getaway
Since this was the only Starwood property above a Category 5 downtown, I decided to get a room because it was close to the New Year's Eve events. I booked the room 3 weeks in advanced with specifics on a corner room above the 10th floor. If you're looking to be recognized as a Starwood member, you won't get it here. Front desk showed no notes of a corner room and had to settle for a middle floor room. Thomas, front desk Manager, was helpful but his staff lacked experience. I also asked for a couple of champagne flutes and was told there was going to be a $4 delivery charge! Rooms need to get updated and the only positive thing I can say is that it's in a good location. Try the boutique hotel next door instead.
January 2, 2013
Rated 5 out of 5 by aggie00sarah Above and Beyond
There is nothing worse than being sick when your traveling, other than being sick when you are traveling and facilitating/presenting a 4 day meeting. The staff at the Westin not only made this trip bearable, they made me feel at home when home was the only place I wanted to be. A big thanks to the staff for making my meeting such a big success and making me feel like family. From check-in with Jr. Vasquez & Destinee ensuring I was well taken care of, and Maria making my room feel like home, to Janie ensuring my meeting was set to be a success, I was confident going into the week even though I felt terrible. Jimmy Mena, Jason K, Roger R, Chris A, and Julio C were fabulous in making sure the meeting was going well, and Jorge, Armondo, and Veronica were awesome with ensuring the room and food was great. Everything was splendid! I cannot express enough gratitude for how wonderfully smooth this meeting went. Thank you, Janie for assigning such wonderful staff to me. Also, the young lady at the Starbucks coffee counter is a pleasure and wonderful example of customer service.
October 23, 2014
Rated 5 out of 5 by SMP53 Nice weekend
The hotel was very busy with several weddings and the Miami Heat in the hotel. My only complaint is that the light in the bathroom is too dim for putting on make-up. Even the make-up mirror light was dim. Others in my party had the same comment.
October 20, 2014
Rated 5 out of 5 by Trick6265 San Antonio Westin is Super!
Stayed at this hotel numerous times while sister was in law school and have returned several times since-we exclusively stay here. Gorgeous, clean and location perfect!
December 8, 2014
Rated 4 out of 5 by Pingman2014 Disappointing
Visiting to see River Walk Christmas lights and parade. Checked in to find my pre-paid promise of a river view room wasn't going to happen. Was told I could get one if I waited another 1 1/2 hrs. This was at 3:00pm. Also woke up to find the coffee maker didn't work. When I told the front desk about this the next morning I was met with a shrug. A coupon for the overpriced coffee bar would have been nice.
December 1, 2014
Rated 5 out of 5 by jchiguy1 Memorable Stay
The Westin Riverwalk provides the best overall hotel experience in San Antonio. SPG Platinum status noted and all amenities offered. Corner Suite was spacious and elegant, well furnished with two balconies. Marble bathroom was huge with double sink, stall shower, large soaking tub and water closet. Public areas are lovely and well maintained, gym is excellent and pool is nice if a bit small. Valet parking is costly and slow but that is my only real complaint. We will most certainly return.
October 26, 2012
Rated 5 out of 5 by bread11 Daughters Wedding
Outstanding. The Westin team made my Daughters wedding so perfect and WOW'ed both families so completely I had to write a review. My hat is off to Brooke Engel the vendor coordinator for her grace in orchestrating two hundred guests, 2 bands, photographers and florists. The wait staff and bartenders were extremely cordial and naturally friendly. Standouts are Jose Alvarado and Jr. Vasquez- guest services, Eugene Schlaff - executive steward and Chris Aguilar - security. thank you Westin
December 30, 2013
Rated 5 out of 5 by ssmcdm Charming Hotel
Myself and two friends were in town recently for a girls weekend getaway upon entering the property we knew we were in for a great time! We were cordially greeted and cared for from the moment our car door opened to the check in process. The staff throughout the hotel was attentive especially including MacKenzie at the front desk. Loved the little chocolates they leave out near the front desk and both the take out cafe counter and restaurant provided delicious meals and atmosphere relaxing and enjoyable. One night we sipped wine in the lobby and took in the lovely decor. The hotel has a an old world charm with unique decor and nice finishes throughout and feels as though it's an historical landmark. We had a sudio suite along with a adjoining double room. It provided a very spacious and comfortable place for us to chat and put our feet up. Loved being on the river side (9th floor) with open views of the city. Even though the balconies are narrow the suite one was spacious for us all and we enjoyed taking in the sunsets. Bathrooms were very nice with a classic marbel motief and the overall feeling of the room was fresh not dated. We checked out a few other properties and found the Westin to be far superior!
Stay here it will not disappoint!
October 1, 2014
Rated 5 out of 5 by BTR2014 Great service
Upon unpacking in our room, we discovered several of our daughter's items missing from transport between car and room. We contacted the front desk, and Arthur Garza went beyond the call of duty to track down and return all of the missing items to us. They had fallen off the luggage cart somewhere, but everything was picked up and returned to lost and found by staff. This was much appreciated. In general, all of the staff we encountered were professional and accommodating.
March 6, 2014
Rated 4 out of 5 by JnC94 Clean
We have stayed here several times and always enjoy our stay. The room felt really clean - except the ice bucket did not have a plastic liner. Neither of us liked the rainshower - it's not practical for actually taking a shower. We had a step-out balcony (6th floor) overlooking the Riverwalk. Not sure it's worth the extra $$. There were larger balconies on the 4th floor that had small patio tables/chairs. Would have preferred that so we could enjoy our balcony.
April 3, 2014
Rated 5 out of 5 by SandeepC Very Nice stay. Tiarra is great at the Front Office
Had a very nice stay, rooms are big, bed comfortable.
Tiarra at the Front Office is very helpful and courteous, so wanted to recognize her superior service.
Terry in Service Express ensures that I get the stuff requested in no time. She is a big help during my stay.
Wanted to thank Stewarding Manager Eugene Schlaff and Executive Chef Jeff Foresman for making sure that my special vegetarian diet is well done at the Zocca restaurant.
March 2, 2014
Rated 5 out of 5 by Barker39 Excellent Service from all staff especially Valet
This is an awesome hotel to stay at while visiting the Alamo City. I was the for a conference and the staff was amazing. A special thanks to your valet Oscar Ortiz. He is a major asset to your hotel. Bryant the valet manager was helpful in handle our valet questions. Hiedi at the front desk helped me one night with some items I had forgotten back home. The hotel is close enough to walk to all the main attractions.
May 15, 2014
Rated 5 out of 5 by Bebela Excellent treatment
Upon our arrival we were greeted by a very friendly staff and then personally greeted by Danita. She found out it was ours as well as our friends 50th wedding anniversary and upgraded our rooms and later presented us with champagne and chocolate covered strawberries. An excellent bonus to a fun filled weekend.
August 5, 2014
Rated 5 out of 5 by Sally311 The staff at this hotel were so attentive.
The bellman,valet and receptionist were so attentive to our needs. They were so accommodating when we needed rollaway, changing rooms from one with connecting doors to one that didn't have connecting doors,parking our guests car as we ate at Zoccas. Just a great feeling when you receive that type of service.
August 3, 2014
Rated 1 out of 5 by bjliche15 Beware of Hold Fees.
While this is what I consider to be a high end hotel, the actual treatment of guests and expectations are below the quality expected. We traveled here for Thanksgiving 2014 and arrived at approximately 7:15 p.m. only to find out that our room was not ready and would not be ready for another 30 minutes. We also requested a bucket of beer waiting for us in our room upon our arrival and that didn't happen either. The hotel did compensate us with drinks and dinner while we were waiting for our room. The food at dinner was good but the actual service was lacking. We ordered room service by utilizing the menu door hanger. That allowed us to have room service Thursday (Thanksgiving) morning in our room. Then I logged into our bank account. Beware of the "Hold" against your checking account for incidentals as they can exceed more than twice the actual amount for the entire stay. Our stay was projected to be approximately $1,700 plus change for four nights. The hotel put a hold on our account for approximately $3,400 just after one night stay, stating they wanted to make sure they were covered for any incidentals we may indulge in. What an insult. In other words, they want to make sure we can pay our bill. We checked out after two nights cutting our trip short. I will not ever recommend this hotel to any of my friends and we will never stay at this hotel ever again. Next time, back to the Sheraton Gunter for us. They know how to treat guests there.
December 1, 2014
Rated 5 out of 5 by traveling46 One disappointment
I believe that a hotel which considers itself to be in the upper echelon of hotels and in a venue with a convention center nearby should not be charging for internet access. I travel frequently for business and find that Starwood hotels seem to be the one of the last not to poivide free internet or Wi-fi.
July 24, 2014
Rated 5 out of 5 by BdmTX Great weekend at the Westin Riverwalk
My wife & I drove from Houston to celebrate our 30th anniversary. Very friendly & helpful staff all around. The valet parking attendant gave us directions to avoid some construction in the area. Room was nice, spacious, clean, and best of all, quiet! Nice balcony with a great view. It was great drinking coffee each morning on the hotel patio by the river. We have to go back!
August 19, 2013
Rated 5 out of 5 by GAF789 Excellent Staff
On check in, gentleman let us know our room wasn't ready. Suggested we wait in bar. Found us and delivered our keys a few min. later. Very professional & accommodating. Concierge helped w/restaurants & housekeeper (Linda) was pleasant & accommodating. Staff really went out of their way to be welcoming. Thx for all you are doing. Great ambassadors for Westin & San Antonio.
March 17, 2013
Rated 5 out of 5 by JudiL Raphael Hanson
After totally enjoying our stay at the Westin/Riverwalk San Antonio, we departed the next morning refreshed and looking forward to our next destination. After being on the road for over 2 hours, I realized with horror that I had left my wallet containing a large sum of money in the room's safe. With my stomach sinking, I immediately called the hotel and was put through to Raphael Hanson, security officer. Raphael assured me that he would go up to my room and check the safe. In a very timely manner, he called to tell me that my wallet and the cash were still there! I was so relieved and was told by Raphael that he would have it sent Fedex to my destination. He got my information and put my wallet in the hotel safe in an addressed envelope to wait for the Fedex pickup the next morning. I received my wallet on Tuesday morning as promised! I can't say enough about the professionalism and caring Raphael showed to me. He is a wonderful addition to the Westin staff!
July 6, 2014
Rated 5 out of 5 by Michelle80 This hotel is very classy.
We were impressed with the beautiful décor and overall cleanliness of this hotel. Our room was very comfortable. The hotel was located on a part of the Riverwalk that was quiet and away from the busy tourist areas although close enough to walk to that area if desired. Thoroughly enjoyed sitting out on the patio in the evening.
June 4, 2014
Rated 3 out of 5 by Mikeyboy Staff and service
Far too many service issues starting with checkin where wrong room given. Insufficient linens for family of four. Only one bottle of water per day. Concierge did not return information until several hours later. Charges for local phone calls. Not what a Platinum SPG member, or any SPG guest should experience.
March 23, 2014
Rated 2 out of 5 by AngK Glorious Hotel but Hotel check-in staff pathetic
This is a absoulutly glorious hotel right on the Riverwalk. Beautiful in every way except for the staff at check-in.
I came in from a long and difficult business day on the road and the 3 girls behind the counter at check-in acted as if I wasn't worth their time. A gentlemen walked up shortly after I got there and it seemed the three of them were knocking themselves out to chat it up with him and meet his needs but they couldn't even take the time to direct me to the elevators. Had it not been for JR Vasquez being kind and even suggesting a dinner spot I would probably have nothing nice to say. JR was very helpful! After the workday I had, I really appreciated his kindness to someone like me who had never been there before. There was also a gentlemen named Daniel who served breakfast who had great customer service as well. I won't ever return to this hotel unless I come with a 'cute guy' that the front desk staff might pay more attention to since I obviously wasn't worth it.
June 5, 2013
Rated 5 out of 5 by katy1005 Excellent Business Meeting Establishment
Our National Seminar was held at the hotel. The staff made this a very easy setup for us.
August 11, 2014
Rated 5 out of 5 by justjanet Hotel & staff are wonderful
The hotel was absolutely beautiful. Our room was spotless. The staff was very professional and kind. Especially Jezi our waitress and Swerino Gonzalez our room service waiter. I watched Jezi wait on multiple tables one with small children and she coulldn't have been kinder. Great job to both of you.
April 1, 2014
Rated 5 out of 5 by elenacafe Angie our Housekeeping Supervisor was fantastic!!
We thoroughly enjoyed our stay and were so warmly welcomed by Angie, our Housekeeping Supervisor. She was extremely helpful and professional. I highly recommend her. This is the best place I have stayed in in San Antonio, and I have been staying in different places in San Antonio for 30 years.
February 13, 2014
Rated 5 out of 5 by TRAVELER2014 Wonderful staff and Excellent Food
I would highly recommend this hotel for its incredibly wonderful and professional staff.
The hotel was clean and the food superb.
An added bonus is its location right on the amazing Riverwalk. I know I appreciated that convenience. I would not hesitate to recommend a future stay at this hotel.
February 13, 2014
Rated 2 out of 5 by Popcorn12 Parking Problems
I spent 4 nights at this hotel the week of July 15, 2013. The hotel was fine, but the valet parking service could not have been worse. If you have business appointments, or a plane to catch DO NOT relay on timely car service. Our longest delay was 30 minutes, but we had several of 15 or more.
July 20, 2013