Rated 5 out of 5 by TRAVELER2014 Wonderful staff and Excellent Food
I would highly recommend this hotel for its incredibly wonderful and professional staff.
The hotel was clean and the food superb.
An added bonus is its location right on the amazing Riverwalk. I know I appreciated that convenience. I would not hesitate to recommend a future stay at this hotel.
February 13, 2014
Rated 2 out of 5 by Popcorn12 Parking Problems
I spent 4 nights at this hotel the week of July 15, 2013. The hotel was fine, but the valet parking service could not have been worse. If you have business appointments, or a plane to catch DO NOT relay on timely car service. Our longest delay was 30 minutes, but we had several of 15 or more.
July 20, 2013
Rated 5 out of 5 by mtzinabq Great place to stay!
We loved the Westin Riverwalk, San Antonio! We stayed with our Westies and were treated great and everything was very convenient! Directly on the riverwalk for convenience, very helpful staff including Ruben when we arrived and when we left Joe F. helped us with our luggage. The bed was very comfortable and really liked the handheld and "rain" shower. The Cafecito had great croissant breakfast sandwich and good coffee for a reasonable price. We ate at Zocca and it was delicious. Plus, every day except Sunday, they provided some free refreshments (alcohol not free) between 5 and 7 PM. Nothing but class and we will definitely do it again! Well worth every penny! Thanks to everyone at the Westin Riverwalk, San Antonio!
Last, but not least, I had left an expensive pair of sunglasses and was sure I would never see them again. But, when I called the hotel, they referred me to Manuel M., Security Officer. I identified them, he verified they were there and sent them to me Fed Ex. Thanks, Manuel!!!!!!
September 29, 2013
Rated 2 out of 5 by 22Rich wake up call
My room was on the street and heard busses all night long. Make sure you stay on the river side of hotel.
Also, left a wake up call for 6:30AM Got first call at 1AM and called front desk and they appologized and reset for 6:30 and got a second call at 2AM. Did not sleep the entire night.
December 18, 2013
Rated 5 out of 5 by pgsmith565 Great location on the Riverwalk
This hotel is conveniently located right on the Riverwalk. Access from airport via taxi $30 or downtown shuttle service $20.25 each way. Beautifully decorated throughout. Free wifi in lobby area and in meeting rooms since I was attending conference while at this hotel. Concierge was very helpful with finding local attractions. My room upon check in was 58 degrees! Which in contrast to the 90+ degrees outside was quite chilly. Didn't have chance to use the spa/pool features due to busy conference schedule. Exercise room had good variety of machines or weights. Food serve in on site restaurant was good as well as food served during the conference I attended on site.
July 20, 2014
Rated 5 out of 5 by Luap1 Perfect Hospitality
The staff at this Westin have Texas hospitality at heart. My wife and I are both on Vegan diets and the Chef de cuisines both went out of their way to accommodate us. We would definitely return. Only one minor issue which will be resolved.
March 5, 2014
Rated 5 out of 5 by Larold Great Location
Had a wonderful time in San Antonio, the Westin River Walk meet all my expectations. Close to all forms of transportation. Motel was clean and staff was very accessible. Loved the Breakfast Buffet.
March 3, 2014
Rated 5 out of 5 by TravelingMan Four days in San Antonio...
I was in town for a client conference at a nearby hotel, but decided to stay in the Westin instead. Made a great choice, Wonderful staff and they upgraded me to a Junior Suite which gave me more room to spread out.
February 4, 2013
Rated 5 out of 5 by Beeb Awesome Hotel
Beautiful, clean hotel and conveniently located.
April 30, 2014
Rated 5 out of 5 by SDub wonderful hotel!!!
Just an amazing property and great location. Was very impressed with the room and the hotel overall!! Thank you for an enjoyable experience! Can't wait to stay again!!!
September 10, 2013
Rated 4 out of 5 by Valpurry7 Great Professional Staff
There was a little hiccup in the beginning of my registration, but Ms. Victoria handled it quite professionally.
March 26, 2014
Rated 2 out of 5 by KCinAZ Rushed Room Readiness at Cost of Cleanliness
I checked in on Sunday, Oct 27th at 5 p.m. as part of a conference being held at the hotel. Check-in time is 3 p.m. I was told that there was no room available, but he would check with someone else. He came back and gave me a room on the 8th floor. The room seemed fine until the next morning when I went to take a shower and noticed the huge clump of long dark hair stuck to the upper part of the bathtub. Yuck! It might have been a better decision to make sure the room was clean prior to checking someone into it. It kind of makes me wonder what else I didn't see that wasn't as it was supposed to be. Also, on the last day of our conference I called down to the Concierge to ask about where to catch the riverwalk boat tour - he gave me short directions and hung up never even said goodbye - not exactly friendly or professional in my opinion - in fact I thought it was rude. The location, restaurant and lobby were all quite nice, however the issue with the bathroom and the concierge ruined my opinion of the hotel. I would definitely think twice before staying here again. I travel quite a bit on business and this particular hotel is not at the level it should be.
November 1, 2013
Rated 2 out of 5 by academicvagabond charges on bill not supposed to be there
When I checked out there were charges on my bill for three telephone calls of $0.50 each. I certainly am not excited over this small amount of money but I am very concerned about other things. The receptionist readily removed the charges without comment. She said probably a technical error. If the hotel makes technical errors on something like this, then what other errors does it make, especially with regard to my credit card information? Other undesirable possibilities: 1) did someone enter my room and make phone calls? 2) does the hotel routinely add charges to the bill as a money-making device expecting that most guests will not notice?
February 25, 2014
Rated 5 out of 5 by MajorD Hotel Stay
Thoroughly enjoyed our stay, from check-in to check-out!
February 17, 2014
Rated 1 out of 5 by timtoronto For a hotel like this I'm surprised it has taken fifteen calls
Taken fifteen calls and no answer. Same problem when I stayed there when family called they never pick up.
This happens on different days! Lady by the name of Destiny answered once put me through to some else since she couldn't even look up my account! Not by last name or spg account number! I'd understand if this was a motel but a hotel like this? wow!
Shouldn't take more than fifteen calls on different days and never an answer as the phone rings for many minutes each time.
This would be a tough place to do business if people need to reach you by calling the hotel!!!!
Sad to see since everything else is fine with hotel
July 1, 2013
Rated 5 out of 5 by Chris0005 EXCELLENT!
I attended the Mid-America's Lenders Conference at the Westin Riverwalk as well as stayed at the hotel as a guest during the conference. The facilities were outstanding. The service level from the staff was excellent. The room was top notch. The restaurant was 5 stars. The concierge handled an odd request with ease. I will never stay anywhere else in San Antonio. Everything was perfect!
September 6, 2014
Rated 3 out of 5 by Scarlet Good stay, but more staff training needed!
I had read the hotel reviews prior to booking and was slightly skeptical about booking our stay at the Westin. I of course took into consideration that people often will tell a few people about a good stay, but will tell everyone if they had a bad experience, and I was certain there had to be a lot more happy customers than the reviews reflected. I booked my room and my sister-in law booked hers. We then decided to call and see if we could get joining rooms. We were told by the young lady answering the phones that she didn't know how to do that and would need to call us back, no problem. Never got the return call. I called back again, and requested the same thing....same senario. She didn't know how to do it, and would have to call back. Two hours later, and 6 days from the original call, we received the call back, but they flip-flopped the rooms. My sister-in law received the king bed for 4 people and my husband and I received the two doubles. Not a big deal, we will switch. We get to the hotel and I had to get my own bags, had to open the door to the hotel myself, and received a dirty look from a guy coming to clean the door. My goodness, did I leave a print on the door while I opened it carrying 3 bags???? I will say this. The hotel was beautiful and clean. I think that the Westin needs to be more responsible with employee selection. This is a gorgeous hotel.They should definately consider looking for higher quality staff!!! Bottom line is that I would stay at the Westin again.
June 18, 2012
Rated 2 out of 5 by TexasTamie Waited HOURS for our room!
We arrived at 3:30 after getting stuck in San Antonio traffic behind an accident. Since check-in time is 3:00, I was shocked that our room was not ready. Since we were only staying one night, I was anxious for our adventure to start. Long story short, after waiting and waiting, at 5:20 it was STILL not ready, so we were given a nice suite room with a TERRIBLE view of a parking garage. Plus, the TV did not work and the hair dryer was nasty dirty. Other than that, the upgraded room was nice, but I would have preferred the promised view rather than a suite.
February 11, 2013
Rated 4 out of 5 by BJSanAntonio Slamming stairwell door all night and early morning
Overall we were very pleased with our corner suite. The room and bathroom were lovely, however, the carpet was a bit dirty. We had a corner suite (room 939) and unfortunately was next to a stairwell which people were using well into the night and started again at 5:00AM each morning. That door SLAMMED each night until about 1 or 2AM and then again starting around 5:00AM. The SLAMMING interrupted our sleep and was very annoying. Other than the SLAMMING door, we enjoyed our stay. Nice staff.
August 25, 2014
Rated 5 out of 5 by DeniseF Fabulous Birthday Party Experience
My daughter had her 11th birthday party at the Riverwalk Westin!!! This was THE BEST party she has ever had. She invited 12 girls for a slumber party and visited the riverwalk and several surrounding attractions. The hotel accomodations simply cannot be topped!!! We had a king room attached to a double room via the hospitality suite. The room quality and size is OUTSTANDING!!! The The location is right on the river and can't be beat. The pool area was a huge hit with the girls. They loved the waterfalls. The staff was exceedingly helpful. All 12 girls stated that this was the best birthday party they had ever been to!!! (THE MOMMY had a FABULOUS TIME TOO!)
December 14, 2012
Rated 3 out of 5 by Pamela62 Great Location
Over all very nice. The Television in the room needs to be unplugged and re-plugged to work sometimes. Also the carpet needed cleaning and I dusted things that had not been done in a long time like the phone, alarm clock, lamps, hangers in closet. I don't think my room was vacuumed over the 5 days because the door tag I left on the floor to see if it would move was not picked up over 2 days. Hope this feedback helps. I love Westin's and only want to see them keep the brand promise.
Anyway. Over all the stay was nice. The staff I interacted with, Amanda Sanchez and Alfred Ceja, were excellent! And I truly appreciate their hospitality in making me feel special.
March 26, 2014
Rated 3 out of 5 by Steve1906 avarge
The idea that they charge for wireless aces says it all. The fact that even in the lobby one only get two free hours of internet time is ridiculous. The second point is that my credit card was over charged $70 and they connected me to the accounting department, but it was a recording and no one has yet to respond. The valet parking was 37 (plus tip) a day. Oh yea paper in the business office is .40 a page which should be illegal.
I understand that this property is located on the San Antonio river walk and their mission is to separate us from our money, but damn they attempt to squeeze every penny possible with average serve rice at an older average property. Heck the towels were frayed, and the balcony has a step up that will almost one to trip every time you attempt to step on the (small) balcony.
The staff was all professional and very nice. They were knowledgeable and courteous.
In the future I will find another property away from the river walk that offers normal accommodations, and just drive down to the river walk.
If you would like a great weekend get a way go to the Westin in the Domain in Austin Texas, where everything is normal and they don’t charge for air.
September 9, 2014
Rated 3 out of 5 by HandyOne1 Need to sweat the details
Several small issues none of which is too bad, but collectively leave me less than impressed with this property. Stayed there for a 4 day conference. No hot water for shower on the first morning of my stay (and a lukewarm response - pardon the pun - when I phoned to complain). The lobby area was freezing. The bathrooms by the meeting areas were frequently out of hand towels and tissue. Big gap under room door so lots of sound transmission at night - very noisy place. Charge for wireless internet was over the top. On the plus side, the food service throughout the conference was quite good and the hotel is conveniently located.
February 10, 2014
Rated 5 out of 5 by Lorentius Fuego conference
Andrew thank you for the two complementary drink cards and your kind message celebrating why return to San Antonio as a guest. It was an anticipated trip and was a greatly appreciated experience both at the Westin Riverwalk and with my conference.
I have a list of over 21 different people in your hotel who contributed to my wonderful stay. But I would start by just now saying thank you to the Zocca restaurant area for Jose and Jezze's leadership as well Janie's and Amanda's wonderful service. and I cannot leave out the Starbucks coffee shop which Saccina, Lorraine and Alana served.
Your front desk area was outstanding starting with Al and then Jose in the morning at the door and Grace at the front desk when I checked in. One of the highlights was when I miss placed the Air Force Academy baseball hat overnight and it was found and I was able to retrieve it in the morning. Thank you to housekeeping and to the entire staff for the Westin Riverwalk.
Thank you Andrew for the communications prior and during my stay at the Westin Riverwalk.
September 3, 2014
Rated 5 out of 5 by cmarti1212 This hotel is the perfect location!
I was impressed from the moment I booked my stay. I received an email from their Director, Front office, Andrew Carey, welcoming me to the Westin Riverwalk. I'm happy to see it wasn't an automatic email, but a personal welcome. I asked him to provide me with some airport transfer info as well as info regarding some of the tours, etc. He was very quick in providing me with the info and even had a special treat waiting for me at the front desk when I checked in. Now that is what I call service. Never experienced that anywhere else. The hotel was lovely and located right on the water. There are so many restaurants around that it's hard to choose where to dine. However, I was happy to discover the Zocca restaurant within the hotel. By far the best meals I had were at this great little restaurant. And to think I strolled around for hours just trying to find the right place, and it was right under our noses. Excellent food!! The rooms were very spacious and comfortable as is always the case with Westin. Very convenient location too.
September 2, 2014
Rated 3 out of 5 by Lola56 Upper Manangement should have concerns!
Spent 3 nights. Arrived & room was not ready until 5:00, bathroom had a sour/urine smell, called to get bathtub drain fixed & make-up mirror light bulb replaced - neither was done. Glass of wine at happy hour was $12 way too expensive!!! Found a charge on my bill for package handling which I am disputing I was NOT informed and then valet failed to put an item in my vehicle, I had to call when I got home to get hotel to FedEx missing item back to me.
August 21, 2014
Rated 5 out of 5 by Lindsey26 Wonderful Weekend
I can not express how awesome our experience was at the Westin Riverwalk. The room was gorgeous and the view of the river was so charming. Staff was pleasant and service was prompt. We were there celebrating a birthday and they went out of their way to make sure our weekend was special and one of a kind. If you are a local and need a break or just visiting the city, this is the hotel to stay at.
August 25, 2014
Rated 4 out of 5 by AZonian Unexpected Surprise
Everything was great except the breakfast was COLD. Even when they brought a fresh pan of runny eggs they were barely luke warm. They call those things "warming pans" for a reason. There was no heat source under them. That's why the food was cold.
And then somebody walked into our room without even knocking, then quickly left and said it was the wrong room. What room is the right room to walk into without knocking??? I assume it was a staff member because what customer would have a key to my room? And if they did they would've reacted differently.
July 30, 2014
Rated 5 out of 5 by LovelySC PERFECT Romantic Weekend
This hotel delivered beyond our expectations: from the valet, doormen, concierge, front desk, spa and their on site restaurant and bar- top quality customer service! Our room was upgraded to a suite with a gorgeous view and a bottle of wine, desert and card awaited us in our room. My husband and I visited for my birthday weekend and our 1st vacation without all 5 of our children; the hotel provided us the most absolute romantic and perfect experience! By far the most memorable and best stay EVER and for that we are forever grateful. Thank you Westin Riverwalk...you are everything Starwood hotels should aim to be!
January 7, 2014
Rated 5 out of 5 by pablo23510 centrally located and all the comforts of home
The staff works harder than any other hotel where we have been a guest. The moment you walk in the door you are treated like part of the family. Extremely helpful and eager to please. The hotel was very crowded however we were treated as if we were the only guests. We spend our anniversary there every year and we will be back next year. There is something comforting about checking out and telling the desk clerk , see you next year!
August 20, 2014