Rated 3 out of 5 by Jp7276 Quality and service disappointment
Given it is a touristy destination, surprised my experience still fell short of below par expectations. Breakfast buffet and restaurant service was disappointing. Rooms need to be updated. And unfortunately, my bill reflected (even after notifying the front desk) duped valet charge.
November 16, 2014
Rated 5 out of 5 by Trick6265 San Antonio Westin is Super!
Stayed at this hotel numerous times while sister was in law school and have returned several times since-we exclusively stay here. Gorgeous, clean and location perfect!
December 8, 2014
Rated 5 out of 5 by zlzoul Must stay SPG property at riverwalk
Perfect location by the river walk. Not in the most crowded segment which means not noisy at all at night which is also a big plus.
Room was very comfortable and has the antique styles. Front desk and valet staff is very friendly! Love this place!
October 26, 2014
Rated 2 out of 5 by Manju Great Views but Slow to Nonexistent Staff
I booked 2 rooms at the Westin Riverwalk for Saturday March 17th checking our March 18th. The hotel is absolutely beautiful but the staff was horrible. When I arrived there was a short line with 2 Front desk attendees. But a lady in front of me was paying for her rooms with 2 credit cards and the attendee didn't know how to split between the two so she asked the lady she was helping to stand in the other attendees line while she stood there on the side of the other attendee to learn how to make a reservation split on 2 cards. This made the line increase from 3 to 9. I checked in for both rooms, made it to my room. After jumping out of the shower I called down for a Robe(because my room didn’t have one), I have YET to receive a Robe. During the night of our stay in Room1 the heater came on instead of the AC. We both tried to fix it but that didn’t work out. So I called and asked for maintenance and they never showed either. On the morning of the 18th my group 2 adults 3 kids went down to the hotel restaurant for breakfast which was buffet 21.00pp and it was horrible. You could still taste the powder on the Powder Scrabbled Eggs. When we checked out of the hotel on the 18th I remembered that I left a bag called back to the hotel to let them know we had only been checked out 30mins and was on our way back to get the bag. They asked for my number and told me someone would call me back shortly when the bag was ready. I arrived back to the hotel waited 30 additional minutes before security walked me up to the room and allowed me to get the bag and I'm still waiting on the callback..HORRIBLE CUSTOMER SERVICE. I’ll never stay at a Westin again.
March 20, 2012
Rated 5 out of 5 by CherryBell Wonderful Vacation
great service, wonderful staff. The view from the dining room was fabulous.
November 19, 2014
Rated 4 out of 5 by Pingman2014 Disappointing
Visiting to see River Walk Christmas lights and parade. Checked in to find my pre-paid promise of a river view room wasn't going to happen. Was told I could get one if I waited another 1 1/2 hrs. This was at 3:00pm. Also woke up to find the coffee maker didn't work. When I told the front desk about this the next morning I was met with a shrug. A coupon for the overpriced coffee bar would have been nice.
December 1, 2014
Rated 5 out of 5 by DAK137 GREAT customer service....
This is a GREAT location for exploring the fun city of San Antonio, TX. Andrew C checked me in and made me feel very welcomed and valued as a Platinum SPG member....and he continued to be that way as I ran across him during my stay. The rooms are very spacious and beds are comfy after a long day of being a tourist. Thank you Andrew C and the team at Westin Riverwalk!! It was a fun weekend !
November 12, 2014
Rated 1 out of 5 by bjliche15 Beware of Hold Fees.
While this is what I consider to be a high end hotel, the actual treatment of guests and expectations are below the quality expected. We traveled here for Thanksgiving 2014 and arrived at approximately 7:15 p.m. only to find out that our room was not ready and would not be ready for another 30 minutes. We also requested a bucket of beer waiting for us in our room upon our arrival and that didn't happen either. The hotel did compensate us with drinks and dinner while we were waiting for our room. The food at dinner was good but the actual service was lacking. We ordered room service by utilizing the menu door hanger. That allowed us to have room service Thursday (Thanksgiving) morning in our room. Then I logged into our bank account. Beware of the "Hold" against your checking account for incidentals as they can exceed more than twice the actual amount for the entire stay. Our stay was projected to be approximately $1,700 plus change for four nights. The hotel put a hold on our account for approximately $3,400 just after one night stay, stating they wanted to make sure they were covered for any incidentals we may indulge in. What an insult. In other words, they want to make sure we can pay our bill. We checked out after two nights cutting our trip short. I will not ever recommend this hotel to any of my friends and we will never stay at this hotel ever again. Next time, back to the Sheraton Gunter for us. They know how to treat guests there.
December 1, 2014