Rated 4 out of 5 by BJSanAntonio Slamming stairwell door all night and early morning
Overall we were very pleased with our corner suite. The room and bathroom were lovely, however, the carpet was a bit dirty. We had a corner suite (room 939) and unfortunately was next to a stairwell which people were using well into the night and started again at 5:00AM each morning. That door SLAMMED each night until about 1 or 2AM and then again starting around 5:00AM. The SLAMMING interrupted our sleep and was very annoying. Other than the SLAMMING door, we enjoyed our stay. Nice staff.
August 25, 2014
Rated 5 out of 5 by Lindsey26 Wonderful Weekend
I can not express how awesome our experience was at the Westin Riverwalk. The room was gorgeous and the view of the river was so charming. Staff was pleasant and service was prompt. We were there celebrating a birthday and they went out of their way to make sure our weekend was special and one of a kind. If you are a local and need a break or just visiting the city, this is the hotel to stay at.
August 25, 2014
Rated 5 out of 5 by catsmeow Automobile parking
Could have better parking options in the self park.
August 26, 2014
Rated 4 out of 5 by Latearrival2014 Needs work
My late arrival got later when my plane was delayed. I got in close to 1am and found a single desk attendant taking a great deal of time with a woman who seemed high on something but was checking in. Fine. But it really did take too long, and during my fairly long wait for my turn to check in I don't think the attendant even looked at me to acknowledge that I was being kept waiting. So I was not happy about that, because I was very tired from my long trip and wanted to get to my room.
Despite being an SPG member, the room I was initially given looked into a parking garage and was waaaaay back somewhere in the hotel -- a long walk from the elevators. And the room smelled bad. So I went all the way back to the desk and requested another room, which I was given. But I felt it was possible I was being taken advantage of as a late arriving single woman. Perhaps he thought I wouldn't complain. Wrong!
Also, on my second day in the hotel, I left at 9am in the morning and came back 6 hours later thinking I could use the room to rest, shower and relax before going out for the evening. But housekeeping had not been in yet, which left me unable to do any of that unless I put a do not disturb sign on the door and completely gave up on having a clean room that day. When I called to ask why no one had been to the room yet, the answer I got was that a lot of people had checked out that day and the cleaning crew was running behind. I think there must have been a wedding or something. But why should the people who were continuing to stay in the hotel be inconvenienced by this kind of thing? And why should the cleaning crew be pushed beyond their limit? Surely a large checkout can be anticipated and a larger crew brought in to handle it. As it was, a young woman from the cleaning crew was sent to my room to at least clean the bathroom. She seemed very stressed but did a lovely job and I gave her a big tip for her help. But I kept thinking it should not have been necessary for her or for me to take up the slack.
Also, the clock radio in the room told the time and the radio worked but it had broken pieces inside that rattled and it looked beat up and worn out, like a Salvation Army purchase or something. Really?
And the last thing is this, though I don't imagine anyone has time to do anything about it. In every Westin I stay in, the placement of the radio and/or phone or placement of a bed right next to a wall, or whatever means than 90% of people staying in the room will sleep on the same side of the bed. As a result, that side of that mattress is beat down and saggy. Yes, one could choose to sleep on the far side of the room or next to the wall, but I don't imagine many of us do. But since part of your brand pitch is the comfort of your mattresses and your beds, does no one ever consider flipping those mattresses?
August 27, 2014
Rated 3 out of 5 by submittal Room cleanliness
The hotel room carpet was extremely dirty, as was the floor in the bathroom. An aged container of food from a previous guest was also left in the refrigerator.
Front desk staff was attentive. Bed was comfortable. Location was great.
August 25, 2014
Rated 5 out of 5 by KenM1460 This hotel has great features
Other than the pool being too crowded, the facilities were great. Beautiful setting. Had breakfast on the Riverwalk twice, dinner once.
August 25, 2014
Rated 5 out of 5 by Jlaws Great Room
I stayed in one of the rooms which overlooked the river walk. The view from the balcony was amazing. I ended up spending more time on my balcony than down on the river walk itself.
August 24, 2014
Rated 5 out of 5 by katy1005 Excellent Business Meeting Establishment
Our National Seminar was held at the hotel. The staff made this a very easy setup for us.
August 11, 2014