Rated 4 out of 5 by Stella Excellent hotel
We always like staying at the Westin Riverwalk, but one small improvement I would make. The downstairs lobby is in desperate need of tasteful, well placed trash receptacles. Walking all over the lobby there's no place to get ride of trash. It would make a big difference.
February 18, 2014
Rated 4 out of 5 by Steve200 The hotel makes you feel that your on vacation
The Westin Riverwalk is in a great location and is in close proximity to all the sites to see in downtown San Antonio. The rooms provide ample space and comfort, and the staff is very pleasant.
July 3, 2014
Rated 4 out of 5 by bapc37 Wonderful place to stay on the Riverwalk!
My husband and I stayed at the hotel this past Saturday and really enjoyed our stay. Oscar the valet attendant was especially gracious and helpful, he went out of his way to help us with directions and provide us with a map of the city. We look forward to our next visit.
October 28, 2013
Rated 4 out of 5 by cayala78 Great Hotel....
Great Hotel with the exception of the pool area. It was quit small and the buildings casted a shade over the entire pool. Aside from that, it was wonderful.
July 14, 2014
Rated 5 out of 5 by Theresa4711 What great customer service this hotel has
Very impressive hotel, from the decor to the food service, to the great customer service! Excellent hotel and very clean as well.
July 21, 2014
Rated 5 out of 5 by Nguyen21 Very nice hotel
It was a great stay and the staffs were great!
August 5, 2014
Rated 4 out of 5 by Swimmer0306 Check in Slow and Understaffed
We have stayed at the Westin before and surprised to find an understaffed check in. It tooks us much longer than normal to check in. We were the only other couple to check in. Our clerk Jackie did her best but was clearly over loaded. Not a good first experience.
December 26, 2013
Rated 1 out of 5 by Outside Service awful
From checking me in to a room where someone else was already in the room drinking wine at a party to losing a colleagues package, and it taking 5 staffers, and me waiting behind for 90 minutes before joining the colleague with clients, the service was awful
March 18, 2014
Rated 5 out of 5 by Hollie32 This is an exceptional hotel
Frome the moment I walked through the door, I felt like I was their only guest. Outstanding service, rooms were very clean and comfortable. I would definitely stay here again and would absolutely refer this hotel to friends and family travelling to San Antonio!
January 17, 2014
Rated 5 out of 5 by Frankie131 Great stay for the short time we were there.
Other than a small change in our room reservation our stay was wonderful. The staff was awesome and helpful in finding a place to go and eat. We have stayed in San Antonio a few times and this is the nicest hotel we have stayed at. We will definitely be back.
January 27, 2014
Rated 5 out of 5 by Jim860 Great Stay
Rooms were very comfortable and the food and beverage service was very nice. i highly recommend this facility.
July 24, 2014
Rated 4 out of 5 by Regina99 Great Stay at Westin Riverwalk
Hotel is in a wonderful downtown location on the river and is comfortable with great conference facilities.
July 24, 2014
Rated 5 out of 5 by LacklandAFBGrad Great location within Riverwalk
Loved the location within Riverwalk. Parking was pricy ($35 by valet or $15 in garage when available).
July 24, 2014
Rated 4 out of 5 by Holland12 Nice ambiance and good dining
Although the ambiance and restaurant was quite good, breakfast buffet was very moderate.
Room' s mini-bar was closed and for a key you had to call room service which was new to me and not pleasant to experience. All together a good stay though
April 14, 2014
Rated 5 out of 5 by Baldo Amazing hotel
k have no more additional commnets
August 4, 2014
Rated 5 out of 5 by Wesley57 Memorable Stay - Oustanding Staff!
My wife and I stayed here last week for two nights. We were celebrating our 24th wedding anniversary. We found the hotel both elegant and beautiful. The location along with Riverwalk was outstanding. The highlight of our stay turned out to be how hotel staff turned a negative issue into a positive expereince. We dined at the Zocca restaurant on site. It turned out that my noodles were undercooked so I sent the dish back and just helped my wife eat her meal. I really didn't see it as a big deal but the Chef himself (Wesley Virassamy) came out to our table to see how he could make it right for us. He knew that this meal was a celebration of our anniversary. He was very friendly and sincere. Naren Naidoo, the restaurant manager, was also very attentive and courteous. They provided my wife and I with a complimentary and elegantly appointed dessert. We were very surprised and appreciated the gesture. However, the Chief and Manager blew me away when they also arranged for a bottle of champagne and additional desserts to be delivered later that night to our hotel room. My wife and I couldn't have been more appreciative of this "above and beyond" level of service on honor of our anniversary celebration. Clearly they wanted to ensure that our evening ended on a positive note. I also found all other hotel staff to be very friendly and responsive. Employees worth mentioning were Andy (IRD), and front desk staff Elmo, Grace, and Ashleigh.
August 19, 2014
Rated 4 out of 5 by Allen38 Great Location
Hotel is right on the Riverwalk, easy access to all the local attractions. Room was large and balcony was very nice. Checkin could have been easier if Gold/Platinum line was enforced by the staff instead of just having every one form one line.
February 18, 2014
Rated 4 out of 5 by Singer123 Very nice. Great location
The Westin Riverwalk is a very attractive spot that is directly connected to The San Antonio Riverwalk. Our room was large and comfortable and the lobby was spacious and inviting. The staff was extremely friendly.
May 26, 2014
Rated 4 out of 5 by AJL2014 Gym and other ammenities
The gym doesn´t have all the machines and it's small. All other ammenities and hotel accomodations were good.
I will preffer to have a complete Starbucks shop for breakfast.
June 24, 2014
Rated 5 out of 5 by jsailor38 long delayed visit
It has been over 40 year since I lived in San Antonio. Staying at the Westin River Walk was a great experience and made me wonder why I hadn't been back sooner.
June 29, 2014
Rated 4 out of 5 by grizzlybear14 meeting
eveything was great except you need doors that close less loudly.
July 25, 2014
Rated 3 out of 5 by Disappointed0214 Disappointed
Four of six night stay, housekeeping did not replace items such as soap, shampoo, coffee,etc. Room did not appear to have been vacuumed on several nights. Several days shower was only luke warm. Lobby area and meeting area very cold.
February 13, 2014
Rated 5 out of 5 by Changuito Great Stay
The beds were phenomenal and the hotel is extremely beautiful. Conveniently located near the riverwalk and most tourist attractions downtown. Would recommend it and would stay here again.
June 9, 2014
Rated 5 out of 5 by ric57 R White Construction Maintenance Administrator-I
Room was clean upon arrival, very pleased with staff willing to go the extra mile to help you get settled in. Conference rooms were comfortable. I would reccomend the stay.
June 19, 2014
Rated 5 out of 5 by Oreo561 Quiet, comfortable rooms
We really enjoyed our stay in this hotel as well as wonderful staff, like George, Mayra & Raphael Hanson.
Everyone was helpful & courteous. This is our first time at the Westin & we hope to be back. Our kids say the same.
February 3, 2014
Rated 5 out of 5 by Kalmar Hotel has a great location
Great to get out onto the River walk
July 28, 2014
Rated 5 out of 5 by rick1220 Exceptional Staff!
Thanks to Megan, Sarah, and Andy (pool bar) for the exceptional "star" treatment. My wife and I celebrated our 15th wedding anniversary at the Westin Riverwalk. The staff went above and beyond to make sure we had an enjoyable stay!
August 19, 2013
Rated 4 out of 5 by Acfe2014 San Antonio conference
Arrival date was the same day the San Antonio Spurs won championship. First night was relavtively sleepless night. However, the remaining nights were fine.
June 23, 2014
Rated 5 out of 5 by KDGirl Great time
Wonderful two weekends in a row at the San Antonio Westin Riverwalk, for a wedding the first weekend and a conference the second one.
June 30, 2014
Rated 4 out of 5 by Lucki Great location
Excellent hotel in great location
July 25, 2014