Rated 5 out of 5 by CherryBell Wonderful Vacation
great service, wonderful staff. The view from the dining room was fabulous.
November 19, 2014
Rated 3 out of 5 by Jp7276 Quality and service disappointment
Given it is a touristy destination, surprised my experience still fell short of below par expectations. Breakfast buffet and restaurant service was disappointing. Rooms need to be updated. And unfortunately, my bill reflected (even after notifying the front desk) duped valet charge.
November 16, 2014
Rated 5 out of 5 by DAK137 GREAT customer service....
This is a GREAT location for exploring the fun city of San Antonio, TX. Andrew C checked me in and made me feel very welcomed and valued as a Platinum SPG member....and he continued to be that way as I ran across him during my stay. The rooms are very spacious and beds are comfy after a long day of being a tourist. Thank you Andrew C and the team at Westin Riverwalk!! It was a fun weekend !
November 12, 2014
Rated 4 out of 5 by lkmwms Fabulous staff
Overall our experience was a good one. The Westin is on a quieter side of the Riverwalk and it was a wise choice. You can walk to the "loud side" in less than 10 minutes and although it was great fun, I wouldn't want to try and sleep in a balcony room there. We had a king room on the 4th floor with the heavenly bed and it WAS just that. The brick terrace was much roomier than a balcony and very private with a table and four chairs. Our housekeeper, Roxana, was very attentive and our room was always well cared for. The valets and other staff were extremely courteous and helpful. Now for the two minor drawbacks..... the hot water took several minutes to warm up and I had difficulty closing the French doors. The right side was impossible for me to line up and lock on my own so we opened only the left door. It took a hard pull to close it and I noticed someone in a room above us having the same issue. These are wooden doors exposed to direct sunlight and I imagine they will all have to be addressed fairly soon. It would not keep me from staying there again; just know that it may be something you have to adjust to.
November 12, 2014
Rated 5 out of 5 by zlzoul Must stay SPG property at riverwalk
Perfect location by the river walk. Not in the most crowded segment which means not noisy at all at night which is also a big plus.
Room was very comfortable and has the antique styles. Front desk and valet staff is very friendly! Love this place!
October 26, 2014
Rated 5 out of 5 by Prairygirl Luxury on a budget
It felt very special staying here. The staff were kind and helpful, especially Janie A and Shawn Heflin. Location was perfect. Our balcony overlooked the riverwalk which was so pleasant.
November 10, 2014
Rated 4 out of 5 by wanderlustdds horrible service at Zocca Restaurant
I was in San Antonio for a national conference that was in town for the week. I chose the Westin Riverwalk due to proximity to the convention center, proximity to river walk and downtown attractions, as well as the affiliation with my starwood. The hotel service regarding room accommodations was just fine the problem came however during my dining experience in the on site restaurant Zocca. My companion and I entered the restaurant drink normal business hours and went to the hostess stand. After a brief conversation with another employee, the hostess led us to our seat. She asked if we would like to sit inside or outside to which we responded inside. She then led us directly to a DIRTY booth that had yet to be cleaned handed us out menus and walked away. We quickly flagged down another staff member and asked to be reseated. That staff member complied, and sat us at another table. We then waited for at least 15 minuted before our server arrived. Our server arrived, took our drink orders and then eventually returned with the drinks. We were told that the server would return momentarily after we had time to review our menus. This did not happen until approximately 20 minutes later after we flagged down yet another staff member. The remainder of the service was a series of one disappointing service encounter after another. There was a manager who did appear at our table at one point to ask of we were okay (after a staff member passing by over heard us complaining about our experience, informed her). We observed the few other patrons in the restaurant receiving prompt service without many of the hassles we found ourselves experiencing. We quickly rushed through our meal in an attempt to get out of an environment that we were clearly not welcomed in. A definite disappointment and a reason to never return or recommend to any colleague to Zocca.. A definite low point in our stay at the Westin Riverwalk San Antonio.
November 8, 2014
Rated 5 out of 5 by JNMJ Great location and Restaurant, Zocca
Loved the location on the Riverwalk, easy to get everywhere and yet in a quieter part, not a much foot traffic, so quiet! We also really enjoyed the in hotel restaurant, Zocca's. We had a great breakfast and dinner there!
October 23, 2014