Rated 4 out of 5 by hula808 Great location
I recently stayed at the Riverwalk in San Antonio. The Westin was beautifully situated on the water. I was in town for a conference and the proximity to the convention center was very convenient. There were lots of great restaurants and coffee shops around. The only shock was the first night in the bar. My friend and I shared an appetizer, a pizza, a bottle of wine and a dessert and the bill was $100 before the tip. We are not extravagant eaters or drinkers. Anyeay, that's my two cents. I would definitely stay here. The beds and rooms were phenomenal. I'd just avail myself of other places to eat.
January 22, 2015
Rated 3 out of 5 by SouthTexasRancher minor disappointments
The lobby was beautiful. The Christmas decorations were amazing. The room is nice. Furniture is 1st class. We were here for the weekend to celebrate our anniversary. The tiny balcony only had one plastic chair, so much for sitting together and enjoying the lights. WiFi is $7 an hour and the pillows are very thin. We walked around the river walk and enjoyed San Antonio. We returned at the hotel to sit outside and enjoy an Irish Coffee before calling it a night.. A waiter took our order and then 15 minutes later a pudgy guy asked if we checked in with the hostess. I asked, "what hostess?" He pointed to an empty podium and left. We waited another 15 minutes, no hostess appeared, other tables were served after us w/o a hostess. Annoyed, we went to our room never being served. Granted it was a busy night, but so was Morten's and we were taken care of. In the morning we only had three packets for coffee which was fine because I didn't want to stand on the balcony for another cup. I know this is petty stuff, but I should get free WiFi, service at the river tables, two chairs on the balcony, and enough coffee for two cups for the wife and I. I don't hesitate to pay for 1st class, but this wasn't.
January 2, 2015
Rated 2 out of 5 by Manju Great Views but Slow to Nonexistent Staff
I booked 2 rooms at the Westin Riverwalk for Saturday March 17th checking our March 18th. The hotel is absolutely beautiful but the staff was horrible. When I arrived there was a short line with 2 Front desk attendees. But a lady in front of me was paying for her rooms with 2 credit cards and the attendee didn't know how to split between the two so she asked the lady she was helping to stand in the other attendees line while she stood there on the side of the other attendee to learn how to make a reservation split on 2 cards. This made the line increase from 3 to 9. I checked in for both rooms, made it to my room. After jumping out of the shower I called down for a Robe(because my room didn’t have one), I have YET to receive a Robe. During the night of our stay in Room1 the heater came on instead of the AC. We both tried to fix it but that didn’t work out. So I called and asked for maintenance and they never showed either. On the morning of the 18th my group 2 adults 3 kids went down to the hotel restaurant for breakfast which was buffet 21.00pp and it was horrible. You could still taste the powder on the Powder Scrabbled Eggs. When we checked out of the hotel on the 18th I remembered that I left a bag called back to the hotel to let them know we had only been checked out 30mins and was on our way back to get the bag. They asked for my number and told me someone would call me back shortly when the bag was ready. I arrived back to the hotel waited 30 additional minutes before security walked me up to the room and allowed me to get the bag and I'm still waiting on the callback..HORRIBLE CUSTOMER SERVICE. I’ll never stay at a Westin again.
March 20, 2012
Rated 5 out of 5 by Gilski Westin Winter Night
It was freezing and I had trouble with a 1936 Ford Coupe in the parking garage. Everyone worked above and beyond duty to help with the situation. The valet staff really exceeded our expectations. The GM even checked in with us. Great Hotel, Great Staff, Great Service.
January 12, 2015
Rated 5 out of 5 by MAP8 Great hotel and staff
We've stayed there twice in the last quarter of 2014 and the accommodations have exceeded our expectations. Restaurant servers Angel and Danny as well as Exec Steward Eugene have been outstanding. Eugene even provided a recipe for the unusual salsa served.
Keep up the good work. We will return.
January 8, 2015
Rated 4 out of 5 by BFaircloth2014 New yrs 2015!
I've been to this property a few times in the past and always enjoy my stay however, this time something was a little off with their housekeeping.
For two nights in a row, the hallway on level 10 was cluttered with carts, roll-away bed and dishes from room service... That one tray set on the floor for well over 28 hours so I have NO IDEA what was going on with that but needless to say, for a little over $500.00 for the stay, I'd rather NOT look at what room 1036 had for breakfast two days ago.
January 5, 2015
Rated 3 out of 5 by NCBadger74 hotel stay
This hotel has every great amenity from cleanliness to flat screen TVs, etc. However, their valet service is atrocious. We recently stayed at this hotel and upon arrival, the valet didnt acknowledge us eventhough we had been parked there for several mins. Further, once he came over, he didnt even offer to help us with luggage, etc. Good thing for him the hotel was excellent on every other amemity from check in to room cleanliness. Bottom line, its not worth paying for a valet service since it is sub-standard at best.
May 21, 2012
Rated 1 out of 5 by lgs1159 Horrible experience
Was told did not have reserv for rest and outdoor viewing of parade.I did.Was told no one could be on riverwalk without a ticket even tho staying at the hotel so could not do that.Ordered room service for two meals -lunch and dinner-since had to watch from room.$72.JJ Conceirge told me he would take half off.When delivered, person told me either he had to take my credit card downstairs to charge meal or pay cash after stating he was new.Not wanting to give my credit card to him I paid cash,the whole amt.JJ said they would settle it on checkout. Shortly after got a call from Rest, /we did have reserv after all.I explained we had ordered meals. Two phones in room and neither worked, sent someone up fixed one.
Went to watch parade was treated very nice. Manager of Rest was wonderful.Person I spoke with earlier apologized.
After parade went to room. People in 505 &506 were very loud, yelling, music loud.Could hear a dog barking. Called and reported several times. Finally people left and heard dog barking loudly,scratching on door. Called again. Security came up and checked on dog. Left.Said they called the person who had the room.Still dog barking.Lady across the hall said she had called also.Security came and took the dog.
After 11:15 pm I got to go to sleep to be awakened by loud voices about 1:15am. Undoubtly the people left as it got quiet.
Upon checkout next morning I explained the 50% off my meal charge and was told person behind a door was taking care of it. I waited and waited and was told it would be soon. Never saw the person behind the door. My car was waiting in the drive and I left. Without the reimbursement.
I waited 62 yrs to go to the Riverwalk Parade.I recently retired after 19 yrs of NICU nursing and was looking forward to this trip. Very disappointed in the adventure.Mostly disappointed upon checkout no one cared about our visit.
I have the dog barking on my phone and am so very tempted to put it on UTUBE with my review so others can see exactly what kind of hotel I stayed in.
I will not ever recommend or stay in the Westin again.
November 29, 2011