Rated 5 out of 5 by EllasBigCelebration Exceeded my expectations!!
We were there to celebrate our friend's 60th Birthday, and it was wonderful! She said this was by far her best birthday ever!!! Thanks Westin for treating the three of us like Queens! From day one of our arrival, to the Valet, to the Reservation desk, to Zocco's, we were made to feel right at home, and like we were very important people. THANK YOU!
April 15, 2015
Rated 4 out of 5 by Diana69 This hotel has amazing staff
My first experience with this hotel could have gone terribly bad in terms of the first associate that I spoke with, unfortunately, I don't remember her name. I wanted to find out if a B2B reservation was there because I did not get confirmation from Reservation, but she wanted to tell me what she wanted to say without listening to my question. She was over there and I was over here. After I asked to speak with the Manager, Emily/Ebony came on and made it right by listening to my question then confirming that the reservation was there for me. Due to the nature of why I was in San Antonio I had some concerns, Lynn, the Overnight Auditor was awesome in assisting me and making me feel special and that she cares. Jessica checked me in and she was so personable and easy to talk to. She saw my husband and I the following day, she remembered why we were there and asked how things were going. Thank you Westin Riverwalk staff for a wonderful stay. The room also was nice.
April 14, 2015
Rated 5 out of 5 by Angela007 Fernando Coronado
I am a single mother of 2 girls and I had a very unusual request because the girls were frightened about an experience they had. Fernando not only sympathized with our feelings, but he switched rooms for us and upgraded our room. He was wonderful!!!! He certainly made us feel safe and comfortable. I was very impressed with the staff and would certainly return.
April 6, 2015
Rated 5 out of 5 by BrandonS Great hotel & exceptional staff!
The Westin Riverwalk is a beautiful property located alongside the river with fantastic staff to accommodate all your needs. Being from Los Angeles, San Antonio was a new city that I ventured to with a friend for a fun birthday weekend. Many of the staff (Fernando, Sarah, Daniella, Emily, and Elmo) made sure to provide exceptional service by pointing out local attractions and ensuring a most comfortable experience. Whenever we needed advice on restaurants, night-life, or just a good laugh, they were always there with welcoming conversation and helpful advice!
March 31, 2015
Rated 5 out of 5 by TJSTOY Great Service
Best Hotel on the Riverwalk
March 28, 2015
Rated 5 out of 5 by christopherh Another Great stay
I stayed yesterday at the Westin RiverWalk, and again my expectations were exceeded by the great treatment and great accomodations. Andrew Carey is a great asset to your organization, and its relationships like he fosters that keeps bringing me back. Kudos to Andrew.
March 25, 2015
Rated 5 out of 5 by JakeH Great experience
I recently stayed at this hotel for the first time. It was very nice, had all of the amenities I needed, was close to everything downtown and their employees were so nice! My only complaint would be that check-in moved a little slow and my room wasn't ready when I arrived in the afternoon- other than that I had a great time.
March 25, 2015
Rated 5 out of 5 by Mindi237 Andrew Carey was very helpful!
I booked this hotel because of the location and the reviews...it was perfect for our stay...going to a charity event nearby.
Everything went smoothly from the valet, the check-in, the concierge who recommend the pet sitter, the room service, and especially Andrew Carey who was most accommodating at check-out...
Thank you for a wonderful stay even though the weather wasn't!
March 21, 2015