Rated 5 out of 5 Exquisite Service at Westin San Antonio
I can't say enough how much I appreciated the great customer service provided by Ingrid Schmidt and Brandon at the front desk. Actually all the front desk people were kind as all of them struck up a genuine conversation with me. I was impressed by the communication provided before, during and after my stay. The staff knows what customer service really means.
November 23, 2015
Rated 1 out of 5 by November2015 Disappointed Second Visit to this Location
This hotel sits on the San Antonio Riverwalk in a lovely location. We stayed at this location previously and really liked its facilities, staff and conveniences. Unfortunately, we did not have the same experience this past weekend.
The first disappointment was the mattress. Westin advertises their heavenly mattresses. Ours was very hard and uncomfortable. As we were checking out I overheard another guest providing the same feedback to the guest services representative.
The second disappointment was the long lines for the elevator. The hotel was holding a conference and the elevator service could not meet the needs of the number of conference attendees and registered guests.
There were a number of pets (dogs) staying with guests at the hotel. At one point, we were on an elevator with a anxious dog that was barking, growling and shaking as the crowded elevator moved from floor to floor. As we were checking out of the hotel, the lobby was crowded and there was dog feces unattended to in the lobby of the hotel. It was very unpleasant.
Our guest services representative was very thoughtful prior to our arrival and also sent a note and treat to our room as we were celebrating an anniversary and this was a very kind gesture. Unfortunately, the bad outweighed the good on this visit.
November 23, 2015
Rated 5 out of 5 by rubefio Upscale riverwkbproperty
This property maintains the upscale look and feel of quality Westin properties. Great location, services, dining and attentive staff as soon as you walk in the front door. Which, by the way, they are there to open for you. A property you can be confident will meet the expectations of your guests or clients.
November 10, 2015
Rated 5 out of 5 by DO123 Excellent Manager
This hotel is run beautifully. I travel often for work and I have to say that this is one of the best run hotels I have experienced in the world. It is clean, comfortable and in the center of the city. Plus Ingrid did a wonderful job at making me comfortable. I will be back!
October 26, 2015
Rated 5 out of 5 by Barb1955 Excellent place to stay on the Riverwalk!
The Westin is a delight-the restaurants and shops are within walking distance. Right on the Riverwalk and plenty of benches to enjoy the sights.
October 26, 2015
Rated 5 out of 5 by j11m Great
Great! Great attention to detail ... pleasant stay
October 23, 2015
Rated 2 out of 5 by Watuzzi Hotel lacks access to business and personl features
Internet costs are extremely expensive to access. The staff is very helpful, but you do not have the correct, modern venue to access restaurants, site seeing etc without spending 40+ dollars a day
October 22, 2015
Rated 5 out of 5 by Ktm300 Guys weekend
Great Hotel! Myself and four friends visited south Texas for a hunting weekend and decided to stay at the Westin Riverwalk. The location is great for relaxing after a long days hunt and the staff was very helpful with locking our guns in their safe each night. Zocca italia was exceptional, both food and service.
October 4, 2015